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This healthcare service has 1 current healthcare service locations.
Well on Your Way: Helping Youth Transition to Adult Healthcare   at
Alberta Children's Hospital
Specialty: Social Work
Connect Care Department: CGY ACH WOYW TRANSITION SERV
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
This service helps youth and their families prepare for the transition from pediatric to adult healthcare.This service offers the following transition to adult healthcare supports for patients and their families:
  • Well on Your Way website – Provides information, tools and resources for youth, families and healthcare providers regarding the transition to adult healthcare
  • Teens Talk Transition – Workshops to help youth and their families prepare for the transition from pediatric to adult healthcare. These workshops run for three consecutive Saturdays and are offered twice per year. For information about upcoming workshops inquire by email.
This service helps youth and their families prepare for the transition from pediatric to adult healthcare.This service offers the following transition to adult healthcare supports for patients and their families:
  • Well on Your Way website – Provides information, tools and resources for youth, families and healthcare providers regarding the transition to adult healthcare
  • Teens Talk Transition – Workshops to help youth and their families prepare for the transition from pediatric to adult healthcare. These workshops run for three consecutive Saturdays and are offered twice per year. For information about upcoming workshops inquire by email.
ELIGIBILITY REQUIREMENTS
The transition navigation service is for patients 17 - 20 years who are at risk of experiencing a gap in care if they do not have support with navigating adult services. For more information regarding eligibility, please contact the Alberta Children's Hospital Well on Your Way program at wellonyourway@ahs.ca or 403-955-7252.
The transition navigation service is for patients 17 - 20 years who are at risk of experiencing a gap in care if they do not have support with navigating adult services. For more information regarding eligibility, please contact the Alberta Children's Hospital Well on Your Way program at wellonyourway@ahs.ca or 403-955-7252.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Contact Alberta Children's Hospital Well on Your Way program for service's referral form and send it to the service using the contact information in this profile. 
For Transition Consultation support: Contact the Alberta Children’s Hospital Well on Your Way program at wellonyourway@ahs.ca or call using the contact information in this profile.
For more information about the referral process or accessing the transition to adult care supports offered by this service, please contact the Alberta Children’s Hospital Well on Your Way program at wellonyourway@ahs.ca or call using the contact information in this profile.
Contact Alberta Children's Hospital Well on Your Way program for service's referral form and send it to the service using the contact information in this profile. 
For Transition Consultation support: Contact the Alberta Children’s Hospital Well on Your Way program at wellonyourway@ahs.ca or call using the contact information in this profile.
For more information about the referral process or accessing the transition to adult care supports offered by this service, please contact the Alberta Children’s Hospital Well on Your Way program at wellonyourway@ahs.ca or call using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Social Work, type CGY ACH WOYW TRANSITION SERV in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Social Work, type CGY ACH WOYW TRANSITION SERV in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
For youth who are working towards independence: Transition to Adult Healthcare Guildeline for Independent Youth

For youth who will continue to be dependent adults: Transition to Adult HealthCare Guideline for Dependent Youth
This service also offers transition consultation for healthcare professionals and transition navigation for patients and families.
Transition Consultation for Healthcare Professionals:
  • To facilitate patient attachment to resources and services in the community
  • To support patients with complex care needs in transitioning to family physicians and/or adult acute care sites
Transition Navigation for Patients and Families:
  • To assist patients with complex biopsychosocial needs as they transfer to adult care
For youth who are working towards independence: Transition to Adult Healthcare Guildeline for Independent Youth

For youth who will continue to be dependent adults: Transition to Adult HealthCare Guideline for Dependent Youth
This service also offers transition consultation for healthcare professionals and transition navigation for patients and families.
Transition Consultation for Healthcare Professionals:
  • To facilitate patient attachment to resources and services in the community
  • To support patients with complex care needs in transitioning to family physicians and/or adult acute care sites
Transition Navigation for Patients and Families:
  • To assist patients with complex biopsychosocial needs as they transfer to adult care
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-955-7252
REFERRAL PHONE
403-955-7252
REFERRAL FAX
403-955-2444
REFERRAL FORM
Community referrals, contact the Alberta Children's Hospital Well on Your Way program at wellonyourway@ahs.ca for service's referral form.

Connect Care Users: Use Ambulatory Referral to Social Work directed to Connect Care Department CGY ACH WOYW Transition Serv.
Community referrals, contact the Alberta Children's Hospital Well on Your Way program at wellonyourway@ahs.ca for service's referral form.

Connect Care Users: Use Ambulatory Referral to Social Work directed to Connect Care Department CGY ACH WOYW Transition Serv.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
In transition from child to adult care service
Patient/family's biopsychosocial circumstances.
 
At time of referral

Identify how support from the Well on Your Way service would benefit the youth/family.
 
At time of referral
What are the goals of the youth/family in seeing the Well on Your Way team?
What services are currently in place for this youth/family?
What supports have they received in the past?
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the service  as soon as possible.
If you are unable to attend a scheduled appointment, please contact the service  as soon as possible.
 
HOURS OF OPERATION
Monday: 8:30 am - 4:30 pm
Tuesday: 8:30 am - 4:30 pm
Wednesday: 8:30 am - 4:30 pm
Thursday: 8:30 am - 4:30 pm
Friday: 8:30 am - 4:30 pm
Description:
The above Hours of Operations represent the office hours of the service. The Well on Your Way website is available 24/7.
   
 
ADDRESS
28 Oki Drive NW
Calgary Alberta
T3B 6A8
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Located on the corner of 24 Avenue NW and West Campus Drive NW
Located on the corner of 24 Avenue NW and West Campus Drive NW
 
PHONE
403-955-7252
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.6