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This healthcare service has 1 current healthcare service locations.
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Emergency Information 
All Locations for Service ▼
Primary Care Attachment Hub   at
Calgary and Area PCNs
Specialty: Family Medicine
Estimated time to routine appointment: Within 2 weeks
NON AHS
SERVICE DESCRIPTION
Primarily for patients discharged from hospital who do not have a family doctor/nurse practitioner to support them with options and connections to health services.This includes:
• finding a family doctor/nurse practitioner for ongoing care
• connecting to health resources and/or social support services in the community
• one-time medical clinic follow up appointment
Primarily for patients discharged from hospital who do not have a family doctor/nurse practitioner to support them with options and connections to health services.This includes:
• finding a family doctor/nurse practitioner for ongoing care
• connecting to health resources and/or social support services in the community
• one-time medical clinic follow up appointment
ELIGIBILITY REQUIREMENTS
Patients in Calgary and surrounding area with no primary care provider requiring medical and non-medical supports.
PCN Requests are only for patients who:
• do not have family doctor
• live in Calgary Zone
• are being discharged from hospital to home
• consents to the PCN Request
Patients in Calgary and surrounding area with no primary care provider requiring medical and non-medical supports.
PCN Requests are only for patients who:
• do not have family doctor
• live in Calgary Zone
• are being discharged from hospital to home
• consents to the PCN Request
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
This service does not accept PCN Requests from Primary Care.
This service does not accept PCN Requests from Primary Care.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Use the Connect Care Communications Letter Template “AHS PCN Attachment Hub Request – Inpatient”. Select the reason(s) for request. Search and select “Primary Care Attachment Hub (Virtual Program) – Calgary Zone” as recipient under “Recipients and Routing.”

Provide to patient: Patient handout for Primary Care Attachment Hub 
Use the Connect Care Communications Letter Template “AHS PCN Attachment Hub Request – Inpatient”. Select the reason(s) for request. Search and select “Primary Care Attachment Hub (Virtual Program) – Calgary Zone” as recipient under “Recipients and Routing.”

Provide to patient: Patient handout for Primary Care Attachment Hub 
ADDITIONAL SERVICE DETAILS
Service also offers follow-up labs and/or diagnostic tests.
Service also offers follow-up labs and/or diagnostic tests.
 
PHONE
403-542-0301
REFERRAL PHONE
403-542-0301
REFERRAL FAX
587-387-7046
REFERRAL ADVICE
Specialist LINK
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
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Chronic disease
Hospital discharge summary
 
N/A
Description of current and past management
 
N/A
Include information on:
  • who has been informed of this referral
  • Is the referral for a new problem
  • If interpreter is required
      •  
      N/A
      Factors that may affect care/consultation:
      • Physical limitations
      • Social/psychological
      • Economic
      • other
       
      current
      Chronic disease management
      +-
      Diagnostic assessment
      Hospital discharge summary
       
      N/A
      Description of current and past management
       
      N/A
      Include information on:
    • who has been informed of this referral
    • Is the referral for a new problem
    • If interpreter is required
        •  
        N/A
        Factors that may affect care/consultation:
        • Physical limitations
        • Social/psychological
        • Economic
        • other
         
        current
        Follow-up diagnostic tests
        +-
        Laboratory test
        Hospital discharge summary
         
        N/A
        Description of current and past management
         
        N/A
        Include information on:
      • who has been informed of this referral
      • Is the referral for a new problem
      • If interpreter is required
          •  
          N/A
          Factors that may affect care/consultation:
          • Physical limitations
          • Social/psychological
          • Economic
          • other
           
          current
          Follow-up laboratory tests
          +-
          Medical care
          Hospital discharge summary
           
          N/A
          Description of current and past management
           
          N/A
          Include information on:
        • who has been informed of this referral
        • Is the referral for a new problem
        • If interpreter is required
            •  
            N/A
            Factors that may affect care/consultation:
            • Physical limitations
            • Social/psychological
            • Economic
            • other
             
            current
            Acute medical management
            +-
            Medication review
            Hospital discharge summary
             
            N/A
            Description of current and past management
             
            N/A
            Include information on:
          • who has been informed of this referral
          • Is the referral for a new problem
          • If interpreter is required
              •  
              N/A
              Factors that may affect care/consultation:
              • Physical limitations
              • Social/psychological
              • Economic
              • other
               
              current
              Medication changes/review/titration
              +-
              Mental health care
              Hospital discharge summary
               
              N/A
              Description of current and past management
               
              N/A
              Include information on:
            • who has been informed of this referral
            • Is the referral for a new problem
            • If interpreter is required
                •  
                N/A
                Factors that may affect care/consultation:
                • Physical limitations
                • Social/psychological
                • Economic
                • other
                 
                current
                Mental health
                +-
                Pain management
                Hospital discharge summary
                 
                N/A
                Description of current and past management
                 
                N/A
                Include information on:
              • who has been informed of this referral
              • Is the referral for a new problem
              • If interpreter is required
                  •  
                  N/A
                  Factors that may affect care/consultation:
                  • Physical limitations
                  • Social/psychological
                  • Economic
                  • other
                   
                  current
                  +-
                  Referral to general practitioner
                  Hospital discharge summary
                   
                  N/A
                  Description of current and past management
                   
                  N/A
                  Include information on:
                • who has been informed of this referral
                • Is the referral for a new problem
                • If interpreter is required
                    •  
                    N/A
                    Factors that may affect care/consultation:
                    • Physical limitations
                    • Social/psychological
                    • Economic
                    • other
                     
                    current
                    +-
                    Referral to nurse practitioner
                    Hospital discharge summary
                     
                    N/A
                    Description of current and past management
                     
                    N/A
                    Include information on:
                  • who has been informed of this referral
                  • Is the referral for a new problem
                  • If interpreter is required
                      •  
                      N/A
                      Factors that may affect care/consultation:
                      • Physical limitations
                      • Social/psychological
                      • Economic
                      • other
                       
                      current
                      Find a Family Doctor/Nurse Practitioner
                      +-
                      Social support
                      Hospital discharge summary
                       
                      N/A
                      Description of current and past management
                       
                      N/A
                      Include information on:
                    • who has been informed of this referral
                    • Is the referral for a new problem
                    • If interpreter is required
                        •  
                        N/A
                        Factors that may affect care/consultation:
                        • Physical limitations
                        • Social/psychological
                        • Economic
                        • other
                         
                        current
                        Social support (food/housing/financial)
                        +-
                        Substance abuse
                        Hospital discharge summary
                         
                        N/A
                        Description of current and past management
                         
                        N/A
                        Include information on:
                      • who has been informed of this referral
                      • Is the referral for a new problem
                      • If interpreter is required
                          •  
                          N/A
                          Factors that may affect care/consultation:
                          • Physical limitations
                          • Social/psychological
                          • Economic
                          • other
                           
                          current
                          Substance use and addiction
                          PATIENT APPOINTMENT INFORMATION
                          Email
                          Print
                           
                          MISSED APPOINTMENT GUIDELINES
                          Not applicable
                          Not applicable
                           
                          HOURS OF OPERATION
                          Monday: 08:00 am - 04:30 pm
                          Tuesday: 08:00 am - 04:30 pm
                          Wednesday: 08:00 am - 04:30 pm
                          Thursday: 08:00 am - 04:30 pm
                          Friday: 08:00 am - 04:30 pm
                             
                           
                          ADDRESS
                          600, 60 Uxborough Place NW
                          Calgary Alberta
                          T2N 2V2
                          PATIENT APPOINTMENT INSTRUCTIONS
                          This is a virtual service.
                          This is a virtual service.
                           
                          DIRECTIONS
                           
                          PHONE
                          403-542-0301
                           
                          PARKING INSTRUCTIONS
                           
                          EMAIL
                          VIRTUAL APPOINTMENT INFORMATION
                          The Navigation Coordinator will call patients by phone to see what help and resources may be useful to them and to figure out next steps together. Patients who do not hear from the Navigation Coordinator within 7 days of being discharged from the hospital are encouraged to call 403-542-0301 for a phone appointment. In the meantime, those with concerns about their health can also contact Health Link at 811. If it is a health emergency, call 911 or visit the nearest emergency department.
                          The Navigation Coordinator will call patients by phone to see what help and resources may be useful to them and to figure out next steps together. Patients who do not hear from the Navigation Coordinator within 7 days of being discharged from the hospital are encouraged to call 403-542-0301 for a phone appointment. In the meantime, those with concerns about their health can also contact Health Link at 811. If it is a health emergency, call 911 or visit the nearest emergency department.
                           
                          PARKING MAP
                           
                          WHEELCHAIR ACCESSIBILITY

                          The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

                          The locations listed have 3 background colors:
                          • Green means the healthcare service@location has referral information attached to it.
                          • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
                          • Red means
                            • IA changed the healthcare service@location's status to something other than Current
                            • It was deleted if it is an ARD healthcare service@location.
                          Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
                          The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
                          If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

                          The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

                          Common Scenario:
                          A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

                          Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
                          The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

                          Individual referral process
                          1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
                          2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
                          3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
                          4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
                          5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
                          6. Repeat these steps for each Healthcare Service@Location that needs attention.

                          Common referral process - 2 sub cases.
                          Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
                          1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
                          2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
                          3. Save it. 
                          4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
                          Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
                          Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

                          Remember: Some fields can be location specific with the common referral process:
                          Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
                          To update these items you have to edit each Healthcare Service@Location separately.

                          ADDITONAL NOTES:
                          • The info icon after the All Locations drop down will be visible to ARD Administrators.
                          • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

                           

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