Addiction and Mental Health - Opioid Dependency Program   at
Alberta Wide

Alberta Health Services - Provincial Health Services



Estimated time to routine appointment: Not Available
SERVICE DESCRIPTION
Provides methadone or Suboxone® initiation and maintenance treatment to people dependent on opioids and helps them access services they need to live healthy lives.
Provides methadone or Suboxone® initiation and maintenance treatment in an outpatient setting. Patients are stabilized on methadone or suboxone under close medical supervision and evaluation of response to medication.
When they are properly prescribed and dispensed, a person on either medication is able to function normally with no drowsiness and no withdrawal symptoms. When taken as prescribed, both methadone and suboxone are safe medications and can be taken over a long term.
Services available may include:
  • ongoing support and monitoring (e.g. prescription management, medical follow up, urine testing, counselling and treatment planning)
  • health, safety and risk reduction teaching and management
  • source of information and expertise for community stakeholders on Opioid Agonist Treatment and suboxone
  • links to community pharmacists
  • links to other addictions treatment services
  • links to other social and health support systems
  • hepatitis and HIV screening
Services are voluntary and confidential.
For more information, visit our website
Looking for additional Addiction & Mental Health (AMH) services visit AMH Programs & Services.
EMERGENCY REFERRAL PROCESS
If seen in Emergency Department , please fax the referral form and the clinic will call the patient the next day for a follow-up appointment.
If seen in Emergency Department , please fax the referral form and the clinic will call the patient the next day for a follow-up appointment.
URGENT REFERRAL PROCESS
If seen in Urgent Care Centre, please fax the referral form and the clinic will call the patient the next day for a follow-up appointment.
If seen in Urgent Care Centre, please fax the referral form and the clinic will call the patient the next day for a follow-up appointment.
ROUTINE REFERRAL PROCESS
Self referral or professional referrals accepted.
Self referral or professional referrals accepted.
ELIGIBILITY REQUIREMENTS
The clinic provides care for individuals who present with opioid use disorder. Additionally, the individual is seeking medication assisted treatment. 

This is a voluntary program.
The clinic provides care for individuals who present with opioid use disorder. Additionally, the individual is seeking medication assisted treatment. 

This is a voluntary program.
REFERRAL FORM
Individuals can call the clinic without an appointment from 0800-2000 daily.
Individuals can call the clinic without an appointment from 0800-2000 daily.
REFERRAL PHONE
844-383-7688
FAX
403-783-7610
TOLL FREE PHONE
1-844-383-7688
REFERRAL GUIDELINES
Emergent Reason for Referral
Additional Details
+-
Opioid abuse

+-
Opioid dependence

Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Monitoring of patient
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month
prescription management, medical follow up, urine testing, counselling and treatment planning

Opioid dependence
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month
Provides medication assisted treatment in an outpatient setting.

Screening
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month
Hepatitis and HIV screening
ADDITIONAL SERVICE DETAILS
Patients are stabilized on opioid agonist treatment under medical supervision and evaluation of response to medication. Registered Nurses available to provide medication teaching and provide nursing care related to treatment. Addiction Counsellor and Mental health therapist available for appointments as determined by team.

For more information, or to access other Addiction and Mental Health Edmonton Zone services, call Access 24/7 at 780-424-2424.

COMMUNICATION PROCESS
Communication of referral receipt to referral
source will occur within 7 calendar days.
 
Communication of appointment details or wait list status to patient and referral
source will occur within 14 calendar days.
 
Communication of initial appointment outcomes to referral
source will occur within 30 calendar days.
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 24 hours in advance to cancel or re-schedule.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 24 hours in advance to cancel or re-schedule.
DIRECTIONS
Directions will be provided when location is known
Directions will be provided when location is known
PARKING INSTRUCTIONS
Not applicable to this profile
Not applicable to this profile
PARKING MAP


ADDRESS
Virtual Opioid Dependency Program offered through Centennial Centre via Virtual Health.
Alberta
T5K 2B6
HOURS OF OPERATION
Monday: 8:00 am - 8:00 pm
Tuesday: 8:00 am - 8:00 pm
Wednesday: 8:00 am - 8:00 pm
Thursday: 8:00 am - 8:00 pm
Friday: 8:00 am - 8:00 pm
Saturday: 8:00 am - 8:00 pm
Sunday: 8:00 am - 8:00 pm
   
WHEELCHAIR ACCESSIBILITY
N/A
EMAIL

The primary purpose of the All Locations list is to let the user easily access any location of a service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the service@location has referral information attached to it.
  • Brown means the service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the service@location's status to something other than Current
    • It was deleted if it is an ARD service@location.
Green  and Brown are always at the top of the list. These are the Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Service@Locations to ones that are current.

Common Scenario:
A Service moves from one location to another. In this case the IA Service@Location record will be made defunct (non-current) and a new Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Service@Location to a current service@location.

Individual referral process
  1. Click on a non-current (Red) Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Service@Location to the current one.
  6. Repeat these steps for each Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Service@Location with common referral info is with current status for this service; One or more Service@Locations where replaced by new one.
  1. Click on any current Service@Location whether it has referral info (Green) or not (Brown).
  2. The service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Service@Locations for a service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current service locations.
Generally we want to replicate current common referral info to new or replaced service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Service@Location to another.

 

V4.12