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This service has 1 current service locations.
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Palliative Community Consult Team   at
Edmonton Zone and Area
CONNECT CARE: EDM SSP PEOLC CONSULT COMM
Alberta Health Services - Edmonton Zone




Estimated time to routine appointment: Within 1 week
SERVICE DESCRIPTION
Offers support for managing your problems and concerns and assessments for palliative care placements to people with a disease that no longer responds to treatments aimed at a cure
Provides help to your health care team in managing your problems and concerns. This service is available in all care settings in the Edmonton Zone.
 
At home or in a hospital your main health care team provides your palliative care. A referral from your Doctor or Nurse Practitioner is needed when they want help from the palliative care service.
Our Services Include:
  • Providing consultative services and working closely with doctors, Nurse Practitioners, Home Care staff and hospital teams
  • Helping provide full care (physical, emotional, mental and spiritual) to the patient and family with a life-limiting disease
  • Assessing the need for transfer to the Tertiary Palliative Care Unit or to a hospice palliative care unit
EMERGENCY REFERRAL PROCESS
Please note the Edmonton Palliative Community Consult Service is not an emergency service. For emergencies, please direct patients to proceed to the nearest emergency room, or call 911.
(Please call RAAPID North to access the Oncall Palliative Care Team physician for emergency advice at 780-735-0811 OR 1-800-282-9911)
Please note the Edmonton Palliative Community Consult Service is not an emergency service. For emergencies, please direct patients to proceed to the nearest emergency room, or call 911.
(Please call RAAPID North to access the Oncall Palliative Care Team physician for emergency advice at 780-735-0811 OR 1-800-282-9911)
URGENT REFERRAL PROCESS
For urgent referrals  during regular hours of operations (Monday to Friday 0845-1645) call EZPCCT at 780-613-7000 and ask to speak to the palliative triage physician for an urgent referral.
After hours and Statuatory Holidays:  To obtain advice from an on call palliative care physician after business hours, call RAPPID North at 780-735-0811 or 1-800-282-9911 or EZ Community Care Access
For urgent referrals  during regular hours of operations (Monday to Friday 0845-1645) call EZPCCT at 780-613-7000 and ask to speak to the palliative triage physician for an urgent referral.
After hours and Statuatory Holidays:  To obtain advice from an on call palliative care physician after business hours, call RAPPID North at 780-735-0811 or 1-800-282-9911 or EZ Community Care Access at 780 496-1300 and ask to speak with the palliative care physician on call.

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ROUTINE REFERRAL PROCESS
The physician or nurse practitioner completes the attached referral form and faxes the form to Community Care Access at 780-496-8438 or calls Community Care Access at 780-496-1300 requesting a referral to the palliative community consult team.  A consultant will follow up with the referring clinician in writing or by phone.

The physician or nurse practitioner completes the attached referral form and faxes the form to Community Care Access at 780-496-8438 or calls Community Care Access at 780-496-1300 requesting a referral to the palliative community consult team.  A consultant will follow up with the referring clinician in writing or by phone.

ELIGIBILITY REQUIREMENTS
  • Adult patients 18 years or older
  • Have a life limiting illness that could include but is not limited to cancer, neurological disorders, dementia, COPD, CHF, liver disease, end stage organ failure.
  • Patients no longer receiving treatment at the Cross Cancer Institute  (documented as no further recall). The Cross Cancer Institute in-house palliative consult team will continue to follow patients under treatment or active surveillance at the Cross).
  • Adult patients 18 years or older
  • Have a life limiting illness that could include but is not limited to cancer, neurological disorders, dementia, COPD, CHF, liver disease, end stage organ failure.
  • Patients no longer receiving treatment at the Cross Cancer Institute  (documented as no further recall). The Cross Cancer Institute in-house palliative consult team will continue to follow patients under treatment or active surveillance at the Cross).
REFERRAL PHONE
780-496-1300
REFERRAL FAX
780-496-8438
PHONE
780-496-1300
REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Admission assessment
Medication List (dose, frequency, route)
Within 1 month

Past medical history
Within 1 month
Admission assessment for Hospice
Admission assessment for Tertiary Palliative Care Unit

Symptom control
Medication List (dose, frequency, route)
Within 1 month

Past medical history
Within 1 month
ADDITIONAL SERVICE DETAILS
The Edmonton Zone Palliative Community Consult Team (EZPCCT) is a team of palliative expert physicians, nurse practitioners, and nurse consultants that provide specialized palliative care consultation assessments on adult patients diagnosed with life limiting illnesses regardless of their setting of care, prognosis or diagnosis. The EZPCCT clinicians will assess patients in their homes, long term care facilities, supportive living facilities, the Remand centre, and in those community-based hospital settings where there is no designated palliative care consult team. Once a referral is received, the EZPCCT clinicians contact the patient/family within one to two business days. Most patients are seen within one to two business days, depending on the patient and family’s availability.
Consults can be requested by physicians or nurse practitioners providing primary care to the patient. The palliative consultants do not assume care of the patient, however work closely with the patient’s current medical providers in a specialized and consultative role to help enhance and support the patient/family and attending teams. Examples of services include:
  • Assessment and management suggestions for the patient’s symptoms (e.g., pain, delirium, nausea, anxiety, dyspnea, psychosocial and emotional distress.)
  • Complex conversations and goals of care discussions
  • Education for patients and families about disease progression, and care needed for end of life, as well as support and education for the attending primary care teams
  • Hospice assessments and education regarding the hospice admission process and end of life care in hospice. Assistance with hospice admission in other zones throughout Alberta.
COMMUNICATION PROCESS
Communication of referral receipt to referral
source will occur within 2 calendar days.
 
Communication of appointment details or wait list status to patient and referral
source will occur within 2 calendar days.
 
Communication of initial appointment outcomes to referral
source will occur within 2 calendar days.
 
MISSED APPOINTMENT GUIDELINES
The EZPCCT will reschedule missed appointments with the patient.
The EZPCCT will reschedule missed appointments with the patient.
DIRECTIONS
Not applicable to this service. The EZPCCT will visit patient in their setting.
Not applicable to this service. The EZPCCT will visit patient in their setting.
PARKING INSTRUCTIONS
Not applicable to this service.
Not applicable to this service.
PARKING MAP
Not applicable to this service.
Not applicable to this service.
ADDRESS

Edmonton
Alberta
T5B 0C2
HOURS OF OPERATION
Monday: 7:20 am - 11:00 pm
Tuesday: 7:20 am - 11:00 pm
Wednesday: 7:20 am - 11:00 pm
Thursday: 7:20 am - 11:00 pm
Friday: 7:20 am - 11:00 pm
   
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the service@location has referral information attached to it.
  • Brown means the service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the service@location's status to something other than Current
    • It was deleted if it is an ARD service@location.
Green  and Brown are always at the top of the list. These are the Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Service@Locations to ones that are current.

Common Scenario:
A Service moves from one location to another. In this case the IA Service@Location record will be made defunct (non-current) and a new Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Service@Location to a current service@location.

Individual referral process
  1. Click on a non-current (Red) Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Service@Location to the current one.
  6. Repeat these steps for each Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Service@Location with common referral info is with current status for this service; One or more Service@Locations where replaced by new one.
  1. Click on any current Service@Location whether it has referral info (Green) or not (Brown).
  2. The service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Service@Locations for a service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current service locations.
Generally we want to replicate current common referral info to new or replaced service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Service@Location to another.

 

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