Addiction and Mental Health - Community Addiction Services   at
Lethbridge Provincial Building
Connect Care Specialty: Addiction and Mental Health
Connect Care Department: LET LPRB AMH AC ADULT
Estimated time to routine appointment: Within 1 week
Alberta Health Services - South Zone
SERVICE DESCRIPTION
Provides outpatient assessment, treatment, and follow-up for individuals experiencing addiction and / or mental health concerns.Clinicians work with individuals, and families where appropriate, to assess and develop collaborative treatment goals and service plans.
Services may include:
  • short-to moderate term, outpatient counselling
  • educational, skill, and support group programs in community and clinic
  • referrals to other programs and resources
Provides outpatient assessment, treatment, and follow-up for individuals experiencing addiction and / or mental health concerns.Clinicians work with individuals, and families where appropriate, to assess and develop collaborative treatment goals and service plans.
Services may include:
  • short-to moderate term, outpatient counselling
  • educational, skill, and support group programs in community and clinic
  • referrals to other programs and resources
ROUTINE REFERRAL PROCESS
Clients: Clients are encouraged to call Access Addiction and Mental Health (AAMH) @ 1-888-594-0211 to initiate an intake for services.

Referral Sources: Access Addiction and Mental Health (AAMH) will accept referrals from physicians and community agencies on behalf of a client. Referral sources are required to fax 403-592-2925 or e-mail their referral to AMHACCESSSOUTH@AHS.CA. This email is not monitored for clients accessing services.
  • The number for calling AAMH is for patients and clients only. All inquiries related to referrals are required to be sent to AMHACCESSSOUTH@AHS.CA.
  • All the fields on the referral form must be completed
Clients: Clients are encouraged to call Access Addiction and Mental Health (AAMH) @ 1-888-594-0211 to initiate an intake for services.

Referral Sources: Access Addiction and Mental Health (AAMH) will accept referrals from physicians and community agencies on behalf of a client. Referral sources are required to fax 403-592-2925 or e-mail their referral to AMHACCESSSOUTH@AHS.CA. This email is not monitored for clients accessing services.
  • The number for calling AAMH is for patients and clients only. All inquiries related to referrals are required to be sent to AMHACCESSSOUTH@AHS.CA.
  • All the fields on the referral form must be completed
URGENT REFERRAL PROCESS
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.  If an emergency consult is required, providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.  If an emergency consult is required, providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
ELIGIBILITY REQUIREMENTS
  • Adults (18 years or older)
  • Community out-patient based adult counselling for individuals and families as well as the provision of education and prevention for substance use and misuse including alcohol, other drugs, tobacco and gambling.
  • Adults (18 years or older)
  • Community out-patient based adult counselling for individuals and families as well as the provision of education and prevention for substance use and misuse including alcohol, other drugs, tobacco and gambling.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
403-381-5260
FAX
403-382-4518
TOLL FREE PHONE
1-866-332-2322 (24 Hour Help Line)
REFERRAL FORM
Please contact clinic to book an appointment.
Please contact clinic to book an appointment.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Gambling disorder
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Substance abuse counselling
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Patients are strongly encouraged to attend their scheduled appointments.
Patients are strongly encouraged to attend their scheduled appointments.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 6:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
Room 103
200 5 Avenue S
Lethbridge Alberta
T1J 4L1
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Located at the intersection of 5th Avenue S and 4th Street South.
Located at the intersection of 5th Avenue S and 4th Street South.
 
PHONE
403-381-5260
TOLL FREE PHONE
1-866-332-2322 (24 Hour Help Line)
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V5.0