Rehabilitation Oncology - Physiotherapy   at
Cross Cancer Institute
Specialty: Rehabilitation
Connect Care Department: EDM CCI REHAB ONC
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Cancer Care Alberta
SERVICE DESCRIPTION
Rehabilitation works to help patients restore or adapt to cognitive, functional and physical changes directly caused by cancer and/or cancer treatments.Rehabilitation has many benefits, it can help manage various cancer-related symptoms and side effects such as pain, lymphedema, fatigue and changes in thinking, memory, speech, language, voice quality and mobility.

The Rehabilitation Oncology program consists of a team of rehabilitation specialists including occupational therapists, physiotherapists, a physiatrist and speech and language therapists. Services vary per location, however many services may be accessed through virtual care (e.g. phone, Zoom, Telehealth):
  • Central Alberta Cancer Centre (CACC) in Red Deer: Occupational Therapy, Physiotherapy and Speech & Language Therapy
  • Cross Cancer Institute (CCI) in Edmonton: Occupational Therapy, Physiotherapy and Speech & Language Therapy
  • Grande Prairie Cancer Centre: Occupational Therapy, Physiotherapy and Speech Language Pathology
  • Arthur J.E. Child Comprehensive Cancer Centre (ACCC) in Calgary: Occupational Therapy, Physiotherapy, Speech & Language Therapy, and Physiatry. Physiatrists are medical doctors specializing in Physical Medicine & Rehabilitation
  • Jack Ady Cancer Centre in Lethbridge: Physiotherapy
Assessment and treatments are offered in in-person, group settings and virtually (through phone and online platforms like Zoom and Telehealth).

Your doctor will get a written report after your assessment.

For more information, please visit:

Cancer Care Alberta: Rehabilitation Oncology
Rehabilitation works to help patients restore or adapt to cognitive, functional and physical changes directly caused by cancer and/or cancer treatments.Rehabilitation has many benefits, it can help manage various cancer-related symptoms and side effects such as pain, lymphedema, fatigue and changes in thinking, memory, speech, language, voice quality and mobility.

The Rehabilitation Oncology program consists of a team of rehabilitation specialists including occupational therapists, physiotherapists, a physiatrist and speech and language therapists. Services vary per location, however many services may be accessed through virtual care (e.g. phone, Zoom, Telehealth):
  • Central Alberta Cancer Centre (CACC) in Red Deer: Occupational Therapy, Physiotherapy and Speech & Language Therapy
  • Cross Cancer Institute (CCI) in Edmonton: Occupational Therapy, Physiotherapy and Speech & Language Therapy
  • Grande Prairie Cancer Centre: Occupational Therapy, Physiotherapy and Speech Language Pathology
  • Arthur J.E. Child Comprehensive Cancer Centre (ACCC) in Calgary: Occupational Therapy, Physiotherapy, Speech & Language Therapy, and Physiatry. Physiatrists are medical doctors specializing in Physical Medicine & Rehabilitation
  • Jack Ady Cancer Centre in Lethbridge: Physiotherapy
Assessment and treatments are offered in in-person, group settings and virtually (through phone and online platforms like Zoom and Telehealth).

Your doctor will get a written report after your assessment.

For more information, please visit:

Cancer Care Alberta: Rehabilitation Oncology
ELIGIBILITY REQUIREMENTS
  • Requires specialty inpatient or outpatient rehabilitation for a diagnosis related to their cancer or cancer treatment.
  • Clients are 17 years of age or older
  • Referral by physician or NP for physiotherapy services
  • Demonstate rehab readiness, indicated by physically and congintively able to participate in rehabilitation
  • Requires specialty inpatient or outpatient rehabilitation for a diagnosis related to their cancer or cancer treatment.
  • Clients are 17 years of age or older
  • Referral by physician or NP for physiotherapy services
  • Demonstate rehab readiness, indicated by physically and congintively able to participate in rehabilitation
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
A physicians referral is required. If you are a health professional referring a client on behalf of a physician, you must include the name of the physician and thier PRAC ID.

Complete the referral form and fax it to the service using the contact information in this profile.
Referrals are reviewed and triaged by our Rehabilitation team.
A physicians referral is required. If you are a health professional referring a client on behalf of a physician, you must include the name of the physician and thier PRAC ID.

Complete the referral form and fax it to the service using the contact information in this profile.
Referrals are reviewed and triaged by our Rehabilitation team.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type EDM CCI REHAB ONC in the “To Department” section and complete order.  
Follow the Psychosocial and Rehabilitation Oncology Tip Sheet
Urgent Referrals: Urgent referrals are typically seen within 1 week.  Mark referral as urgent and fax the referral form and then call Rehabilitation Department at 780-432-8716. 
  • Patients at extreme risk of falling and safety is a risk
  • Patient condition presents with medical emergency, e.g. fracture requiring stabilization or immobilization, radiation therapy delayed until functional status improves
  • urgent palliative needs, including pain and symptom management
  • dysphagia affecting health status, e.g., aspiration pneumonia or severe nutritional compromise
  • patient with severly impaired communication affecting decision making regarding urgent medical treatment
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type EDM CCI REHAB ONC in the “To Department” section and complete order.  
Follow the Psychosocial and Rehabilitation Oncology Tip Sheet
Urgent Referrals: Urgent referrals are typically seen within 1 week.  Mark referral as urgent and fax the referral form and then call Rehabilitation Department at 780-432-8716. 
  • Patients at extreme risk of falling and safety is a risk
  • Patient condition presents with medical emergency, e.g. fracture requiring stabilization or immobilization, radiation therapy delayed until functional status improves
  • urgent palliative needs, including pain and symptom management
  • dysphagia affecting health status, e.g., aspiration pneumonia or severe nutritional compromise
  • patient with severly impaired communication affecting decision making regarding urgent medical treatment
ADDITIONAL SERVICE DETAILS
Rehabilitation Oncology Patient Information Pamphlet
Enquire as to current wait times.

Rehabilitation issues related to cancer or cancer treatments, such as:
  • Radiation fibrosis
  • Axillary webbing or cording
  • Range of motion/strength/functional restrictions
  • Pain
  • Cancer-related fatigue
  • Deconditioning 
  • Trismus from head and neck cancers
  • Falls risk
  • Neuro-oncology conditions, including brain tumors, and chemotherapy induced peripheral neuropathy
  • Help with speech or swallowing altered by cancer or cancer treatment
  • Help with activities of daily living or equipment to increase independence
Rehabilitation Oncology Patient Information Pamphlet
Enquire as to current wait times.

Rehabilitation issues related to cancer or cancer treatments, such as:
  • Radiation fibrosis
  • Axillary webbing or cording
  • Range of motion/strength/functional restrictions
  • Pain
  • Cancer-related fatigue
  • Deconditioning 
  • Trismus from head and neck cancers
  • Falls risk
  • Neuro-oncology conditions, including brain tumors, and chemotherapy induced peripheral neuropathy
  • Help with speech or swallowing altered by cancer or cancer treatment
  • Help with activities of daily living or equipment to increase independence
COMMUNICATION PROCESS
  • Wait list status update every 30 days.
 
PHONE
780-432-8716
FAX
780-432-8291
TOLL FREE PHONE
1-833-838-0202
REFERRAL PHONE
780-432-8716
REFERRAL FAX
780-432-8291
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Cancer rehabilitation and readaption
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Past Medical history
 
Within 1 month

Provision of medication list
 
Within 1 month

Cancer-related fatigue
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Past Medical History
 
Within 1 month

Provision of medication list
 
Within 1 month

Peripheral neuropathy due to and following chemotherapy
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Past Medical History
 
Within 1 month

Provision of medication list
 
Within 1 month

Secondary lymphedema
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Past Medical History
 
Within 1 month

Provision of medication list
 
Within 1 month

Trismus present
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Past Medical History
 
Within 1 month

Provision of medication list
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 24 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 24 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
   
 
ADDRESS
Room 0071
11560 University Avenue
Edmonton Alberta
T6G 1Z2
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Clinic is located at Room 0071, Rehabilitation Medicine in the basement of Cross Cancer Institute.

Cross Cancer Institute is located in Edmonton and is off of University Ave between 115 Street NW and 117th Street NW.
Clinic is located at Room 0071, Rehabilitation Medicine in the basement of Cross Cancer Institute.

Cross Cancer Institute is located in Edmonton and is off of University Ave between 115 Street NW and 117th Street NW.
 
PHONE
780-432-8716
TOLL FREE PHONE
1-833-838-0202
 
PARKING INSTRUCTIONS
Paid parking in front of building off University Avenue as well as close to 117 Street and 115 Street parking lots.

Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.
Pay by Plate machines accept Canadian coins or credit card (Visa, MasterCard, American Express). Maximum 28 Canadian coins per transaction, no pennies. Machines provide no change.
Pay on Foot machines accept Canadian coins and bills, or credit card (Visa, MasterCard, American Express). These machines will provide change.
Exit gate verifiers in the Kaye Edmonton Clinic Parkade accept credit cards only, no cash.
Parking Office accepts payment by cash, credit card, debit or cheque.
Paid parking in front of building off University Avenue as well as close to 117 Street and 115 Street parking lots.

Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.
Pay by Plate machines accept Canadian coins or credit card (Visa, MasterCard, American Express). Maximum 28 Canadian coins per transaction, no pennies. Machines provide no change.
Pay on Foot machines accept Canadian coins and bills, or credit card (Visa, MasterCard, American Express). These machines will provide change.
Exit gate verifiers in the Kaye Edmonton Clinic Parkade accept credit cards only, no cash.
Parking Office accepts payment by cash, credit card, debit or cheque.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual care via phone and/or zoom is available in discussion with your clinician to meet your needs.
Virtual care via phone and/or zoom is available in discussion with your clinician to meet your needs.
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.6