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This healthcare service has 1 current healthcare service locations.
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Comprehensive Breast Care Program   at
Royal Alexandra Hospital
Connect Care Specialty: Breast Surgery
Connect Care Department: EDM RAH CSC CBCP
Estimated time to routine appointment: Not Available
Alberta Health Services - Cancer Care Alberta
SERVICE DESCRIPTION
This program offers timely, consistent accessible care to individuals with suspicion of or diagnosis of breast cancer.Patients registered with this program receive a range of services to determine whether cancer is present and what treatments may be considered. The program's goal is to help patients access services in a timely manner and minimize delays in receiving care. Services are delivered by telephone and include:
  • care coordination by nurse navigators who are specialized in breast health and cancer
  • coordination of diagnostic tests and other appointments, such as ultrasounds and biopsies for patients with a palpable mass on clinical examination
  • patient education to assist with decisions about treatment options
  • information regarding which health providers or facilities can provide services in a timely manner
  • access to medical breast experts as required for complex cases
  • support from clinical social workers for cancer patients
Patients receive quality cancer care as quickly as possible, and the breast nurse navigators help ensure all the important care steps are completed. The patient's family physician is involved all the way through, receiving information about the patient's diagnosis, treatment, progress, and follow-up care. Patients remain in the program until they begin treatment at a cancer centre. Patients are discharged from the program if it is determined they do not have cancer or if they do not need to be monitored further.

The program does not offer routine breast (mammography) screening or breast health concerns without abnormal imaging.
This program offers timely, consistent accessible care to individuals with suspicion of or diagnosis of breast cancer.Patients registered with this program receive a range of services to determine whether cancer is present and what treatments may be considered. The program's goal is to help patients access services in a timely manner and minimize delays in receiving care. Services are delivered by telephone and include:
  • care coordination by nurse navigators who are specialized in breast health and cancer
  • coordination of diagnostic tests and other appointments, such as ultrasounds and biopsies for patients with a palpable mass on clinical examination
  • patient education to assist with decisions about treatment options
  • information regarding which health providers or facilities can provide services in a timely manner
  • access to medical breast experts as required for complex cases
  • support from clinical social workers for cancer patients
Patients receive quality cancer care as quickly as possible, and the breast nurse navigators help ensure all the important care steps are completed. The patient's family physician is involved all the way through, receiving information about the patient's diagnosis, treatment, progress, and follow-up care. Patients remain in the program until they begin treatment at a cancer centre. Patients are discharged from the program if it is determined they do not have cancer or if they do not need to be monitored further.

The program does not offer routine breast (mammography) screening or breast health concerns without abnormal imaging.
ROUTINE REFERRAL PROCESS
Professional Referral Required.
Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.

Connect Care Users: Use ‘Internal Referral (to Connect Care Department)’ on the Ambulatory Referral Order in Connect Care.
Professional Referral Required.
Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.

Connect Care Users: Use ‘Internal Referral (to Connect Care Department)’ on the Ambulatory Referral Order in Connect Care.
URGENT REFERRAL PROCESS
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
EMERGENCY REFERRAL PROCESS
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
ELIGIBILITY REQUIREMENTS
Patients must:
  • Have abnormal breast changes such as a palpable lump upon clinical breast exam, abnormal or suspicious mammogram, or other clinical findings
  • Be within the geographic boundaries of the Alberta Health Services - Edmonton Zone, or within its out-of-region referral/catchment area (northern Alberta)
Patients must:
  • Have abnormal breast changes such as a palpable lump upon clinical breast exam, abnormal or suspicious mammogram, or other clinical findings
  • Be within the geographic boundaries of the Alberta Health Services - Edmonton Zone, or within its out-of-region referral/catchment area (northern Alberta)
COMMUNICATION PROCESS
 
PHONE
780-613-5090
FAX
780-641-9523
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Abnormal findings on diagnostic imaging of breast
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Such as a palpable lump upon clinical breast exam, abnormal or suspicious mammogram.
+-
Breast changes
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Breast lump
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
Located in CSC (Community Services Centre)
10240 Kingsway NW
Edmonton Alberta
T5H 3V9
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
 
PHONE
780-613-5090
PATIENT RESOURCES
 
PARKING INSTRUCTIONS
 
EMAIL
CBCP@ahs.ca
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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