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This healthcare service has 1 current healthcare service locations.
Pediatric Feeding / Swallowing Service   at
Glenrose Rehabilitation Hospital
Connect Care Specialty: Rehabilitation
Connect Care Department: EDM GRH PED FEED/SWALLOW
Estimated time to routine appointment: Not Available
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
The Pediatric Feeding Swallowing Service offers help to children who have feeding or swallowing problems to be able to drink safely.The service offers help to children to:
  • be able to eat and drink safely,
  • get the nutrition and fluids they need, and
  • have a good eating experience with their family/caregivers.
The Pediatric Feeding Swallowing Service offers help to children who have feeding or swallowing problems to be able to drink safely.The service offers help to children to:
  • be able to eat and drink safely,
  • get the nutrition and fluids they need, and
  • have a good eating experience with their family/caregivers.
ROUTINE REFERRAL PROCESS
Connect Care Department Specialty:  Rehabilitation
Referral must come from an MD or nurse practitioner who agrees to order a feeding/swallowing assessment and management with videofluoroscopy and/or endoscopy.
Connect Care Department Specialty:  Rehabilitation
Referral must come from an MD or nurse practitioner who agrees to order a feeding/swallowing assessment and management with videofluoroscopy and/or endoscopy.
URGENT REFERRAL PROCESS
Referrals will be triaged and prioritized according to urgency.
Referrals will be triaged and prioritized according to urgency.
EMERGENCY REFERRAL PROCESS
This is not an emergency service.  If you have concerns that require assessment within 24 hours, please proceed to the nearest Emergency Department or Urgent Care facility.
This is not an emergency service.  If you have concerns that require assessment within 24 hours, please proceed to the nearest Emergency Department or Urgent Care facility.
ELIGIBILITY REQUIREMENTS
Children under the age of 18 years with feeding and/or swallowing problems, dysphagia, with or without nutritional concerns, in the context of a neurological and/or developmental diagnosis and who are:
  • requiring assessment of swallowing physiology and anatomy to determine mode of intake (oral, alternative to oral intake) and optimal diet/consistencies/textures and management strategies.
  • at-risk for adverse health outcomes such as: aspiration, choking, possible airway obstruction, chest infections, pulmonary complications, malnutrition, dehydration, impaired growth/nutrition.
Exclusion Criteria:
  • For typically developing children with dysphagia concern, please refer to the Stollery Children's Hospital.  These children may have medical issues (e.g. cardiac, pulmonary, gastrointestinal) (Fax:  780-407-6586).
  • The Pediatric Team sees children with enteral feeding who do NOT meet the criteria for the Pediatric Home Nutrition Support Program.  Send referrals for children with home tube feeds to the Pediatric Home Nutrition Support Program (Fax: 780-407-8502; Phone: 780-407-1341).
  • Preschool children (before school entry) in the Edmonton Zone with eating or feeding concerns - Call Preschool Rehabilitation Services Central Access to make a feeding referral (Phone:  780-735-3491).
Children under the age of 18 years with feeding and/or swallowing problems, dysphagia, with or without nutritional concerns, in the context of a neurological and/or developmental diagnosis and who are:
  • requiring assessment of swallowing physiology and anatomy to determine mode of intake (oral, alternative to oral intake) and optimal diet/consistencies/textures and management strategies.
  • at-risk for adverse health outcomes such as: aspiration, choking, possible airway obstruction, chest infections, pulmonary complications, malnutrition, dehydration, impaired growth/nutrition.
Exclusion Criteria:
  • For typically developing children with dysphagia concern, please refer to the Stollery Children's Hospital.  These children may have medical issues (e.g. cardiac, pulmonary, gastrointestinal) (Fax:  780-407-6586).
  • The Pediatric Team sees children with enteral feeding who do NOT meet the criteria for the Pediatric Home Nutrition Support Program.  Send referrals for children with home tube feeds to the Pediatric Home Nutrition Support Program (Fax: 780-407-8502; Phone: 780-407-1341).
  • Preschool children (before school entry) in the Edmonton Zone with eating or feeding concerns - Call Preschool Rehabilitation Services Central Access to make a feeding referral (Phone:  780-735-3491).
ADDITIONAL SERVICE DETAILS
Instrumental assessment is available (i.e. videofluoroscopy of swallowing).
Some pre-appointment caregiver education may be required prior to a clinic visit.
Instrumental assessment is available (i.e. videofluoroscopy of swallowing).
Some pre-appointment caregiver education may be required prior to a clinic visit.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
780-735-6319
FAX
780-735-7930
REFERRAL PHONE
780-735-6319
REFERRAL FAX
780-735-7930
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Anxiety and fear
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

At risk for aspiration
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Choking
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Coughing
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Diet/texture progression difficulty
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Dysphagia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 6 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Enteral feeding
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Gagging
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

History of aspiration pneumonia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Hydration status
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Nutritionally compromised
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Recurrent pneumonia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Regurgitation
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Restricted diet pattern
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Vomiting
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle,
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Wet voice
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Anxiety and fear
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

At risk for aspiration
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Choking
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle,
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Coughing
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Diet/texture progression difficulty
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Dysphagia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 6 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Emesis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

primary eating, feeding or swallowing relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Hydration
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Nutritionally compromised
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Recurrent pneumonia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Regurgitation
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Restricted diet pattern
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months

Wet voice
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

current feeding and nutrition information, feeding method, i.e. enteral, oral, both; breast, bottle, diet texture, fluid consistency, type of enteral tube
 
Within 3 months

growth charts
 
Within 6 months

other clinics/programs involved
 
Within 6 months

primary eating, feeding or swallowing concern, clinical question, relevant medical diagnoses
 
Within 6 months

relevant consults (neurology, gastroenterology, otolaryngology, psychology, psychiatry, allergy)
 
Within 6 months
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance to reschedule.  Patients who miss multiple appointments without notifying the clinic may require a new referral.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance to reschedule.  Patients who miss multiple appointments without notifying the clinic may require a new referral.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
Pediatrics-GlenEast
10230 111 Avenue NW
Edmonton Alberta
T5G 0B7
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Please report to the 102 Street Entrance of the Glenrose Rehabilitation Hospital at 10230 - 111 Avenue and check in at the Information/Admitting Desk.  Directions will be provided to the clinic from there.
Please report to the 102 Street Entrance of the Glenrose Rehabilitation Hospital at 10230 - 111 Avenue and check in at the Information/Admitting Desk.  Directions will be provided to the clinic from there.
 
PHONE
780-735-6319
 
PARKING INSTRUCTIONS
Disabled and public parking are available at surface stalls and in the underground parkade.  Pay By Plate is available.
Disabled and public parking are available at surface stalls and in the underground parkade.  Pay By Plate is available.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

Designated surface and underground parking stalls. Ramps and wheelchair accessible washrooms.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V5.0