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Community Seating Clinic   at
High River General Hospital
Specialty: Rehabilitation
Connect Care Department: HRI HRGH COMM SEATING CL
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Wheelchair seating and positioning clinic.An assessment and consultation service for adult clients with complex wheelchair seating and positioning needs. Ongoing management and support of the client's primary seating needs are supported by the client's primary therapist(s).
Wheelchair seating and positioning clinic.An assessment and consultation service for adult clients with complex wheelchair seating and positioning needs. Ongoing management and support of the client's primary seating needs are supported by the client's primary therapist(s).
ELIGIBILITY REQUIREMENTS
Eligibility criteria:
  • Resident of Alberta. Non-Alberta residents who are covered through another Canadian provincial health insurance plan may be eligible for service.
  • Valid Alberta personal health care number (AB-PHN).
  • Client has specialized seating / positioning needs that are unable to be met by their local therapy team.
  • Client has anticipated functional improvement(s) and/or anticipated positional improvement(s) with seating clinic equipment.
  • Ages 16 and up.
Exclusion criteria includes:
  • Individuals that are not eligible for services include:
  • Clients who do not meet funding eligibility.
  • Workers Compensation Board or Motor Vehicle Accident clients (to be seen through contracted clinics or centre’s).
  • Pediatric clients need to be referred to the Alberta Children’s Hospital seating clinic.
Eligibility criteria:
  • Resident of Alberta. Non-Alberta residents who are covered through another Canadian provincial health insurance plan may be eligible for service.
  • Valid Alberta personal health care number (AB-PHN).
  • Client has specialized seating / positioning needs that are unable to be met by their local therapy team.
  • Client has anticipated functional improvement(s) and/or anticipated positional improvement(s) with seating clinic equipment.
  • Ages 16 and up.
Exclusion criteria includes:
  • Individuals that are not eligible for services include:
  • Clients who do not meet funding eligibility.
  • Workers Compensation Board or Motor Vehicle Accident clients (to be seen through contracted clinics or centre’s).
  • Pediatric clients need to be referred to the Alberta Children’s Hospital seating clinic.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
The seating clinic only accepts referrals from Occupational Therapists or Physiotherapists.
Complete the referral form and fax it to the service using the contact information in this profile.
The seating clinic only accepts referrals from Occupational Therapists or Physiotherapists.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type HRI HRGH COMM SEATING CL in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type HRI HRGH COMM SEATING CL in the “To Department” section and complete order.
ADDITIONAL SERVICE DETAILS

Service description
The Rural Calgary zone seating team is an assessment and consultation service. Ongoing management and support of the client’s primary seating needs are supported by the client’s primary therapist(s). Seating clinic processes:
- If possible referring therapist should attend seating clinic with their client, especially if there are major concerns or complications.
- Referring therapists are responsible for completing the follow up of trial equipment to ensure that equipment is meeting their needs (can be completed with vendor as necessary).
- If there are any issues or client complaints with regards to equipment being trialed please contact the vendor or seating therapist directly.
- Once the equipment trials are complete and the client is satisfied please contact or have the vendor contact the seating therapist directly with the list of equipment to be ordered.

Seating clinics are held approximately 10 times per year at the High River Hospital. Satellite clinics are offered by exception at other Calgary zone rural sites (minimum of 4 clients required for satellite clinic). Hosting satellite sites will need to provide Physiotherapy support for the clinic.
Clients are triaged based on need.

Service description
The Rural Calgary zone seating team is an assessment and consultation service. Ongoing management and support of the client’s primary seating needs are supported by the client’s primary therapist(s). Seating clinic processes:
- If possible referring therapist should attend seating clinic with their client, especially if there are major concerns or complications.
- Referring therapists are responsible for completing the follow up of trial equipment to ensure that equipment is meeting their needs (can be completed with vendor as necessary).
- If there are any issues or client complaints with regards to equipment being trialed please contact the vendor or seating therapist directly.
- Once the equipment trials are complete and the client is satisfied please contact or have the vendor contact the seating therapist directly with the list of equipment to be ordered.

Seating clinics are held approximately 10 times per year at the High River Hospital. Satellite clinics are offered by exception at other Calgary zone rural sites (minimum of 4 clients required for satellite clinic). Hosting satellite sites will need to provide Physiotherapy support for the clinic.
Clients are triaged based on need.

COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-652-0115
FAX
403-652-0122
REFERRAL PHONE
403-652-0115
REFERRAL FAX
403-652-0122
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Wheelchair seating
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Previous seating interventions (if any)
 
Greater than 12 months
The seating clinic only accepts referrals from Occupational Therapists or Physiotherapists.

Client needs to bring current equipment to the seating appointment.
Patient vendor preference (if known)
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend and appointment, at least 24-hour's notice must be given. If the client misses their clinic appointment, they will not be contacted by our clinic. It is the client's responsibility to reschedule.
If you are unable to attend and appointment, at least 24-hour's notice must be given. If the client misses their clinic appointment, they will not be contacted by our clinic. It is the client's responsibility to reschedule.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
Description:
Referrals can be made Mondy - Friday 8:00 AM - 4:00 PM. Closed on Weekends and Statuatory holidays.

Clinics are held 10 times per year. Satellite clinics may be offered at other Calgary zone rural sites.
   
 
ADDRESS
560 9 Avenue SW
High River Alberta
T1V 1B3
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Located in the High River Genreal Hospital at the intersection of 9th Avenue SW and 6th Street SW.
Located in the High River Genreal Hospital at the intersection of 9th Avenue SW and 6th Street SW.
 
PHONE
403-652-0115
 
PARKING INSTRUCTIONS
Public parking can be accessed from 9 Ave SW, there is no charge for parking.
Public parking can be accessed from 9 Ave SW, there is no charge for parking.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
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Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
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The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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