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This healthcare service has 2 current healthcare service locations.
Addiction and Mental Health - Intensive Outreach Services, Adult   at
Regional Resource Centre - Medicine Hat Regional Hospital
Specialty: Addiction and Mental Health
Connect Care Department: MED MHRH RRC AMH INTENSIVE OUTRC
Estimated time to routine appointment: Not Available
Alberta Health Services - South Zone
SERVICE DESCRIPTION
Community based programming for adults living with a severe mental illness and / or addiction to promote and encourage a positive lifestyle and to improve quality of life.Community based programming for adults living with a severe mental illness and/or addiction to promote and encourage a positive lifestyle and to improve quality of life. Programs include the Community Support Program, a recreation program, Community Treatment Orders, and may include other programs. Provides advocacy, life skills, individual, family and group education and treatment. Resources are primarily focused on individuals who struggle to access regular streams of treatment.
Community based programming for adults living with a severe mental illness and / or addiction to promote and encourage a positive lifestyle and to improve quality of life.Community based programming for adults living with a severe mental illness and/or addiction to promote and encourage a positive lifestyle and to improve quality of life. Programs include the Community Support Program, a recreation program, Community Treatment Orders, and may include other programs. Provides advocacy, life skills, individual, family and group education and treatment. Resources are primarily focused on individuals who struggle to access regular streams of treatment.
ELIGIBILITY REQUIREMENTS
Individuals (adults) requiring community support to maintain wellness, that have do not have current access to supports or resources in the community.
Individuals (adults) requiring community support to maintain wellness, that have do not have current access to supports or resources in the community.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Access Addiction and Mental Health (AAMH) will accept referrals from physicians and community agencies on behalf of a client. Referral sources are required to fax to AAMH using the contact information in this profile or e-mail their referral form to AMHAccessSouth@recoveryalberta.ca. This email is not monitored for clients accessing services.
All the fields on the referral form must be completed
Access Addiction and Mental Health (AAMH) will accept referrals from physicians and community agencies on behalf of a client. Referral sources are required to fax to AAMH using the contact information in this profile or e-mail their referral form to AMHAccessSouth@recoveryalberta.ca. This email is not monitored for clients accessing services.
All the fields on the referral form must be completed
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type SOUTH ZONE AMH ACCESS CAT in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type SOUTH ZONE AMH ACCESS CAT in the “To Department” section and complete order.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients are encouraged to call Access Addiction and Mental Health (AAMH) between Monday and Friday, 8:30 am to 4:30 pm to initiate an intake for services. Please note, the line is closed on weekends and statutory holidays.
Clients are encouraged to call Access Addiction and Mental Health (AAMH) between Monday and Friday, 8:30 am to 4:30 pm to initiate an intake for services. Please note, the line is closed on weekends and statutory holidays.
ADDITIONAL SERVICE DETAILS
Office is closed 12:00 PM (noon) to 1:00 PM.
Office is closed 12:00 PM (noon) to 1:00 PM.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-502-8617
FAX
403-502-8618
REFERRAL PHONE
888-594-0244 AAMH
REFERRAL FAX
403-592-2925 AAMH
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Mental health treatment education
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Provision of community outreach care
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Psychological counselling
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Patients are strongly encouraged to attend all scheduled appointments.

Please ensure to provide 48 hours notification of cancellation if you are unable to attend if possible.
Patients are strongly encouraged to attend all scheduled appointments.

Please ensure to provide 48 hours notification of cancellation if you are unable to attend if possible.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Office is closed 12:00 PM (noon) to 1:00 PM.
   
 
ADDRESS
Regional Resource Center Building, Lower Level
631 Prospect Drive SW
Medicine Hat Alberta
T1A 4C2
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Located on Prospect Dr SW
Located on Prospect Dr SW
 
PHONE
403-502-8617
 
PARKING INSTRUCTIONS
New parking equipment has been installed to make paying for parking more convenient.
  • Pay stations are located at the indoor locations marked above in yellow.
  • Buy a permit by entering your licence plate before paying by cash or credit card. No need to return to your vehicle to display a permit.
  • Staying longer than expected? Before your time expires, add time to your permit without returning to your vehicle. Just enter your plate number at any pay station and follow the prompts.
  • Have a hard time remembering your licence plate number? Take a picture with your smartphone.

Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.

Pay stations accept Canadian coins or credit card (Visa, Mastercard, American Express). Maximum 28 Canadian coins per transaction, no pennies. Machines provide no change.

Change machines are located in the Atrium and Level 1, East lobby.

Parking Office accepts payment by cash, credit card, debit or cheque.
New parking equipment has been installed to make paying for parking more convenient.
  • Pay stations are located at the indoor locations marked above in yellow.
  • Buy a permit by entering your licence plate before paying by cash or credit card. No need to return to your vehicle to display a permit.
  • Staying longer than expected? Before your time expires, add time to your permit without returning to your vehicle. Just enter your plate number at any pay station and follow the prompts.
  • Have a hard time remembering your licence plate number? Take a picture with your smartphone.

Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.

Pay stations accept Canadian coins or credit card (Visa, Mastercard, American Express). Maximum 28 Canadian coins per transaction, no pennies. Machines provide no change.

Change machines are located in the Atrium and Level 1, East lobby.

Parking Office accepts payment by cash, credit card, debit or cheque.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.6