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This healthcare service has 1 current healthcare service locations.
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Palliative and End of Life Care   at
North Zone and Area
Specialty: Palliative Medicine
Connect Care Department: PRH PRCH PEOLC CONSULT TEAM
Estimated time to routine appointment: Not Available
Alberta Health Services - North Zone
SERVICE DESCRIPTION
Provides symptom management, comfort and guidance to people experiencing a life limiting or terminal illness.We offer palliative care consultation services for assessment and treatment of patients with a life limiting or terminal illness.

Our interdisciplinary team works closely with families, other health care professionals, and community partners to develop effective approaches to treatment. The Palliative Care Team provides palliative care consultation servcies whether at home, in a hospital, or in a continuing care setting. A member of your care team can refer you to the Palliative Care Team. A referral can also come directly from you or a family member. Our services include:
  • Providing consultative services and working closely with health care professionals, families or persons living with palliative or end of life conditions (life-limiting disease)
  • Helping provide full care (physical, emotional, mental and spiritual) to the patient and family with a life-limiting disease
  • Assessing eligibility for hospice care
Provides symptom management, comfort and guidance to people experiencing a life limiting or terminal illness.We offer palliative care consultation services for assessment and treatment of patients with a life limiting or terminal illness.

Our interdisciplinary team works closely with families, other health care professionals, and community partners to develop effective approaches to treatment. The Palliative Care Team provides palliative care consultation servcies whether at home, in a hospital, or in a continuing care setting. A member of your care team can refer you to the Palliative Care Team. A referral can also come directly from you or a family member. Our services include:
  • Providing consultative services and working closely with health care professionals, families or persons living with palliative or end of life conditions (life-limiting disease)
  • Helping provide full care (physical, emotional, mental and spiritual) to the patient and family with a life-limiting disease
  • Assessing eligibility for hospice care
ELIGIBILITY REQUIREMENTS
  • Palliative diagnosis
  • Have a life limiting illness that could include but is not limited to cancer, neurological disorders, dementia, COPD, CHF, liver disease, end stage organ failure.
  • Serves adults and pediatric patients at home, in acute care or in Continuing Care settings
  • Palliative diagnosis
  • Have a life limiting illness that could include but is not limited to cancer, neurological disorders, dementia, COPD, CHF, liver disease, end stage organ failure.
  • Serves adults and pediatric patients at home, in acute care or in Continuing Care settings
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax or call the service using the contact information in this profile.
Complete the referral form and fax or call the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Palliative Medicine, type PRH PRCH PEOLC CONSULT TEAM in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Palliative Medicine, type PRH PRCH PEOLC CONSULT TEAM in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
  • Consultative services for collaborative care with health care professionals, families and persons with life limiting disease and death and dying issues.
  • Physical, emotional, mental, and spiritual support for families and persons with a life-limiting disease
  • Advanced care, personal directives, financial and legacy planning for families with life limiting disease
  • Assessment of eligibility for Hospice Care
The Palliative Care Team members work Monday through Friday from 8:00 am - 4:30 pm - no on call / afterhours services available at this time.
  • Consultative services for collaborative care with health care professionals, families and persons with life limiting disease and death and dying issues.
  • Physical, emotional, mental, and spiritual support for families and persons with a life-limiting disease
  • Advanced care, personal directives, financial and legacy planning for families with life limiting disease
  • Assessment of eligibility for Hospice Care
The Palliative Care Team members work Monday through Friday from 8:00 am - 4:30 pm - no on call / afterhours services available at this time.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 2 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 2 days.
  • Appointment outcome to referral source within 7 days.
 
PHONE
1-855-371-4122
REFERRAL PHONE
855-371-4122
REFERRAL FAX
855-776-3805
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Consultation for palliative care
Medication List (dose, frequency, route)
 
Within 1 month
Current and Past medical history
 
Within 1 month
Completed referral form
 
Current
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
The North Zone Palliative Care Team will reschedule missed appointments with the patient.
The North Zone Palliative Care Team will reschedule missed appointments with the patient.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
Description:
The Continuing Care Access Team has a 24/7 voicemail option and operates:
Monday to Friday 8:15 am to 8:00 pm
Saturday, Sunday and Statutory Holidays from 8:15 am to 4:30 pm.
   
 
ADDRESS

T0H 1Z0
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Details communicated as appropriate
Details communicated as appropriate
 
PHONE
1-855-371-4122
 
PARKING INSTRUCTIONS
Not applicable to this service
Not applicable to this service
 
EMAIL
WEBSITE
https://www.ahs.ca/info/Page14778.aspx
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
Not applicable to this service
Not applicable to this service
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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