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Addiction and Mental Health - Adult and Youth   at
Swan Hills Healthcare Centre
Specialty: Addiction and Mental Health
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - North Zone
SERVICE DESCRIPTION
Community Addiction and Mental Health services are available to individuals across their lifespan dealing with symptoms of mental illness and / or having issues with substance use.The focus of intervention is short term recovery. Clinicians help clients generate achievable goals for stabilization and change. Parental involvement is expected for children / youth unless a client is assessed as a mature minor.

Services are available for children, youth, adults and older adults with addiction and / or mental health concerns. Clinicians work with individuals and families to identify goals of treatment as they relate to their moderate to severe addiction and / or mental health concerns.

Addiction Services (clients with alcohol, tobacco, gambling, and / or other drug concerns) may include:
  • assessment
  • treatment
  • referrals to treatment centres
  • short-term outpatient treatment services (includes individual, family and / or group counselling)
Mental Health Services may include:
  • assessment
  • treatment / outpatient services (includes individual, family and / or group counselling)
Services may vary by location. Please call for more information.
Community Addiction and Mental Health services are available to individuals across their lifespan dealing with symptoms of mental illness and / or having issues with substance use.The focus of intervention is short term recovery. Clinicians help clients generate achievable goals for stabilization and change. Parental involvement is expected for children / youth unless a client is assessed as a mature minor.

Services are available for children, youth, adults and older adults with addiction and / or mental health concerns. Clinicians work with individuals and families to identify goals of treatment as they relate to their moderate to severe addiction and / or mental health concerns.

Addiction Services (clients with alcohol, tobacco, gambling, and / or other drug concerns) may include:
  • assessment
  • treatment
  • referrals to treatment centres
  • short-term outpatient treatment services (includes individual, family and / or group counselling)
Mental Health Services may include:
  • assessment
  • treatment / outpatient services (includes individual, family and / or group counselling)
Services may vary by location. Please call for more information.
ELIGIBILITY REQUIREMENTS
Inclusion criteria
  • Access Addiction and Mental Health (AAMH) will accept referrals from physicians and community agencies on behalf of a client.
  • Individuals with moderate to severe mental illness and/or addiction presentation.
  • Individuals and their families, of all ages, experiencing addiction and mental health difficulties and/or illness that impact daily functioning.
Exclusion criteria
  • Third party assessments
Inclusion criteria
  • Access Addiction and Mental Health (AAMH) will accept referrals from physicians and community agencies on behalf of a client.
  • Individuals with moderate to severe mental illness and/or addiction presentation.
  • Individuals and their families, of all ages, experiencing addiction and mental health difficulties and/or illness that impact daily functioning.
Exclusion criteria
  • Third party assessments
REFERRAL SUBMISSION INSTRUCTIONS
Follow these steps before sending a referral. Incomplete referrals may be returned or declined.
  1. Review the Service Description, Eligibility Requirements, Pathways and Advice options to ensure your patient is appropriate for this service.
  2. Click the (+) icon in the Referral Guidelines table to view the required information and investigations that must accompany the referral.
  3. Follow the applicable Referral Process and submit referral.

Individuals requiring immediate clinical services: i.e., for non-life-threatening concerns requiring same day attention (e.g. displaying some signs of psychosis, suicidal ideation without intent) are directed to an emergency department or urgent care facility. HealthLink is also available for advice by dialing 8-1-1.
Follow these steps before sending a referral. Incomplete referrals may be returned or declined.
  1. Review the Service Description, Eligibility Requirements, Pathways and Advice options to ensure your patient is appropriate for this service.
  2. Click the (+) icon in the Referral Guidelines table to view the required information and investigations that must accompany the referral.
  3. Follow the applicable Referral Process and submit referral.

Individuals requiring immediate clinical services: i.e., for non-life-threatening concerns requiring same day attention (e.g. displaying some signs of psychosis, suicidal ideation without intent) are directed to an emergency department or urgent care facility. HealthLink is also available for advice by dialing 8-1-1.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referral sources are required to fax 780-643-1638 or e-mail their referral to AMHAccessNorth@recoveryalberta.ca. This email is not monitored for clients accessing services.
Referral sources are required to fax 780-643-1638 or e-mail their referral to AMHAccessNorth@recoveryalberta.ca. This email is not monitored for clients accessing services.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type NORTH ZONE AMH ACCESS CAT in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type NORTH ZONE AMH ACCESS CAT in the “To Department” section and complete order.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients are encouraged to call Access Addiction and Mental Health (AAMH) @ 1-888-594-0211 to initiate an intake for services.
Clients are encouraged to call Access Addiction and Mental Health (AAMH) @ 1-888-594-0211 to initiate an intake for services.
ADDITIONAL SERVICE DETAILS
*Intake for services is through the Barrhead office. Services are offered in Swan Hills on a travel basis. Please contact the Barrhead office to confirm when services will be offered in Swan Hills.
Additional services located at this site include: Addiction and Mental Health community support services available within the client treatment plan. Protection of Children Abusing Drugs (PChAD) services are available as well. 
Cost:  This is a publicly funded service.
*Intake for services is through the Barrhead office. Services are offered in Swan Hills on a travel basis. Please contact the Barrhead office to confirm when services will be offered in Swan Hills.
Additional services located at this site include: Addiction and Mental Health community support services available within the client treatment plan. Protection of Children Abusing Drugs (PChAD) services are available as well. 
Cost:  This is a publicly funded service.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Wait list status update every 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
1-888-594-0211 (Addiction and Mental Health Intake)
780-674-8239 (Addictions General & Referral Line)
780-674-8239 (Mental Health General & Referral Line)
FAX
780-674-8294 (Addictions General & Referral Line)
780-674-8294 (Mental Health General & Referral Line)
TOLL FREE PHONE
1-877-303-2642 (24-Hour Helpline)
REFERRAL PHONE
1-888-594-0211 Addiction and Mental Health Intake
REFERRAL FAX
780-643-1638 Referral Fax
REFERRAL FORM
REFERRAL ADVICE
Connect MD
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Addiction
Medication list
 
Within 1 month
+-
Mental health assessment
Medication list
 
Within 1 month
+-
Mental health treatment
Medication list
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If a client is unable to attend a scheduled appointment, please contact the clinic with at least 24 hours notice. If there is a pattern of inconsistent attendance at scheduled appointments, the clinician will discuss the barriers to attendance with the client/parent to determine next steps.
If the client misses a scheduled appointment, it is his/her responsibility to schedule another appointment.
If a client is unable to attend a scheduled appointment, please contact the clinic with at least 24 hours notice. If there is a pattern of inconsistent attendance at scheduled appointments, the clinician will discuss the barriers to attendance with the client/parent to determine next steps.
If the client misses a scheduled appointment, it is his/her responsibility to schedule another appointment.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
29 Freeman Drive
Swan Hills Alberta
T0G 2C0
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Corner of Assiniboine Drive at Freeman Drive; main entrance is off of Freeman Drive where the main entrance is located. Visiting office uses space in the Swan Hills Healthcare Centre
Corner of Assiniboine Drive at Freeman Drive; main entrance is off of Freeman Drive where the main entrance is located. Visiting office uses space in the Swan Hills Healthcare Centre
 
PHONE
1-888-594-0211 (Addiction and Mental Health Intake)
780-674-8239 (Addictions General & Referral Line)
780-674-8239 (Mental Health General & Referral Line)
TOLL FREE PHONE
1-877-303-2642 (24-Hour Helpline)
 
PARKING INSTRUCTIONS
Parking available in Healthcare Centre Parking Lot.
Parking available in Healthcare Centre Parking Lot.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are offered for this service
Virtual appointments are offered for this service
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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