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Stroke Outpatient Rehabilitation Team   at
Red Deer Regional Hospital Centre
Specialty: Rehabilitation
Connect Care Department: RED RDHC STROKE REHAB CL
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Central Zone
SERVICE DESCRIPTION
Provides coordinated outpatient stroke rehabilitation services via a specialized interdisciplinary team.Clients should expect their progress in the program to be reviewed at regular intervals to ensure they are meeting program expectations

Must demonstrate rehab readiness, as indicated by:
  • physically and cognitively able to participate in an active rehabilitation program
  • motivated to achieve rehabilitation goals
  • has access to appropriate transportation to and from appointments
Provides coordinated outpatient stroke rehabilitation services via a specialized interdisciplinary team.Clients should expect their progress in the program to be reviewed at regular intervals to ensure they are meeting program expectations

Must demonstrate rehab readiness, as indicated by:
  • physically and cognitively able to participate in an active rehabilitation program
  • motivated to achieve rehabilitation goals
  • has access to appropriate transportation to and from appointments
ELIGIBILITY REQUIREMENTS
Admission:
  • We accept Adults (18+) and Geriatrics
  • Clients diagnosed with stroke who have identified functional goals that are appropriate for an ambulatory community based rehabilitation program
  • Clients who require individualized specialty interventions
  • Clients who have experienced a change in functional status and who would benefit from additional rehab services
Must demonstrate rehab readiness, as indicated by:
  • physically and cognitively able to participate in an active rehabilitation program
  • motivated to achieve rehabilitation goals
  • has access to appropriate transportation to and from appointments
Exclusion:
  • Clients whose primary complaints are not directly related to their stroke
  • Has medical, mental health, cognitive or addictions issues that prevents them from participating
  • Residents of a Continuing care Type A (long term care)
Admission:
  • We accept Adults (18+) and Geriatrics
  • Clients diagnosed with stroke who have identified functional goals that are appropriate for an ambulatory community based rehabilitation program
  • Clients who require individualized specialty interventions
  • Clients who have experienced a change in functional status and who would benefit from additional rehab services
Must demonstrate rehab readiness, as indicated by:
  • physically and cognitively able to participate in an active rehabilitation program
  • motivated to achieve rehabilitation goals
  • has access to appropriate transportation to and from appointments
Exclusion:
  • Clients whose primary complaints are not directly related to their stroke
  • Has medical, mental health, cognitive or addictions issues that prevents them from participating
  • Residents of a Continuing care Type A (long term care)
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals to the program can be made by Physicians, Allied Health Disciplines, Home Care Services, Inpatient Acute Stroke Units, Inpatient Rehabilitation Units, Early Supported Discharge Programs (locations other than Red Deer); and by patient self-referral.
Complete the referral form and fax it to the service using the contact information in this profile.
Referrals will be placed in chronological order on a waitlist based on date received.
Referrals to the program can be made by Physicians, Allied Health Disciplines, Home Care Services, Inpatient Acute Stroke Units, Inpatient Rehabilitation Units, Early Supported Discharge Programs (locations other than Red Deer); and by patient self-referral.
Complete the referral form and fax it to the service using the contact information in this profile.
Referrals will be placed in chronological order on a waitlist based on date received.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type RED RDHC STROKE REHAB CL in the “To Department” section and complete order.  
Referrals will be placed in chronological order on a waitlist based on date received.
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type RED RDHC STROKE REHAB CL in the “To Department” section and complete order.  
Referrals will be placed in chronological order on a waitlist based on date received.
REFERRAL PROCESS - FOR SELF-REFERRAL
Complete the referral form and fax it to the service using the contact information in this profile.
Referrals will be placed in chronological order on a waitlist based on date received.
Complete the referral form and fax it to the service using the contact information in this profile.
Referrals will be placed in chronological order on a waitlist based on date received.
ADDITIONAL SERVICE DETAILS
Frequency of treatment will vary according to client need and goals
Clients should expect their progress in the program to be reviewed at regular intervals to ensure they are meeting program expectations
Up to a 12 week program, potential for extension up to additional 4 weeks with manager approval.
Frequency of treatment will vary according to client need and goals
Clients should expect their progress in the program to be reviewed at regular intervals to ensure they are meeting program expectations
Up to a 12 week program, potential for extension up to additional 4 weeks with manager approval.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Wait list status update every 7 days.
  • Appointment outcome to referral source within 7 days.
 
PHONE
403-343-4508
REFERRAL PHONE
587-679-5407
REFERRAL FAX
403-343-4419
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Stroke rehabilitation
Date of CVA onset
 
Should be provided at time of referral
Functional Limitations
 
Should be provided at time of referral
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
For cancelling or rescheduling an appointment clients are requested to contact (403) 343-4508.
For cancelling or rescheduling an appointment clients are requested to contact (403) 343-4508.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
Outpatient Rehabilitation
3942 50A Avenue
Red Deer Alberta
T4N 4E7
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
 
DIRECTIONS
Outpatient Rehabilitation Department, Main Level, South Complex
Red Deer Regional Hospital Center
3942 50A Avenue
Red Deer, Alberta
T4N 4E7
Outpatient Rehabilitation Department, Main Level, South Complex
Red Deer Regional Hospital Center
3942 50A Avenue
Red Deer, Alberta
T4N 4E7
 
PHONE
403-343-4508
 
PARKING INSTRUCTIONS
Patient parking available in parking garage. Parking fees will apply.
Patient parking available in parking garage. Parking fees will apply.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Initial intake and select follow-up appointments / consultations may be completed by telephone
Initial intake and select follow-up appointments / consultations may be completed by telephone
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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