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This healthcare service has 1 current healthcare service locations.
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Adult Allied Health Rehabilitation Outpatient Program   at
Queen Elizabeth II Ambulatory Care Centre
Connect Care Specialty: Rehabilitation
Connect Care Department: GRP QEII ALLIED HEALTH REHAB
Estimated time to routine appointment: Not Available
Alberta Health Services - North Zone
SERVICE DESCRIPTION
Provides short-term outpatient therapy programs involving occupational therapy, physiotherapy and speech language pathology.Services may include:
  • occupational therapy
  • physical therapy
  • speech therapy
  • treatment for acute hand injuries
  • UV therapy
Provides short-term outpatient therapy programs involving occupational therapy, physiotherapy and speech language pathology.Services may include:
  • occupational therapy
  • physical therapy
  • speech therapy
  • treatment for acute hand injuries
  • UV therapy
ROUTINE REFERRAL PROCESS
OUTPATIENT SERVICES:
  • Health Care professionals may submit a referral through Connect Care. If no access to Connect Care, referrals can be faxed to 780-538-7106.
  • Clients, caregivers, physicians, public health, homecare, and rehabilitation staff may refer by calling 780-538-7360.
OUTPATIENT SERVICES:
  • Health Care professionals may submit a referral through Connect Care. If no access to Connect Care, referrals can be faxed to 780-538-7106.
  • Clients, caregivers, physicians, public health, homecare, and rehabilitation staff may refer by calling 780-538-7360.
URGENT REFERRAL PROCESS
Follow Routine Referral Processes and indicate that the referral should be considered as urgent.
Follow Routine Referral Processes and indicate that the referral should be considered as urgent.
EMERGENCY REFERRAL PROCESS
  • Patients with potentially life-threatening conditions should immediately phone 9-1-1.  
  • Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury.
  • Patients with potentially life-threatening conditions should immediately phone 9-1-1.  
  • Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury.
ELIGIBILITY REQUIREMENTS
Depending on service required, referrals will be triaged accordingly.
Depending on service required, referrals will be triaged accordingly.
ADDITIONAL SERVICE DETAILS
Services are offered in person and virtually.
Services are offered in person and virtually.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
780-538-7360
FAX
780-538-7106
REFERRAL PHONE
780-538-7360
REFERRAL FAX
780-538-7106
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Injury of hand
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Multiple sclerosis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Occupational therapy service
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
PT - Physiotherapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Parkinson's disease
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Social work/counseling treatments and procedures
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Speech and language therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Patient should call department to cancel or reschedule.
Patient should call department to cancel or reschedule.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
   
 
ADDRESS
Rehabilitation Department
10409 98 Street
Grande Prairie Alberta
T8V 2E8
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
The Rehab Department is located in Mackenzie Place Level 2. Please take the elevators and follow the signs.
The Rehab Department is located in Mackenzie Place Level 2. Please take the elevators and follow the signs.
 
PHONE
780-538-7360
 
PARKING INSTRUCTIONS
Parking fees, where applicable, are in effect 24 hours per day and vary by location. Applicable fees are posted in public parking areas. Weekly and monthly rates are available for patients and visitors requiring longer term parking.
Parking fees, where applicable, are in effect 24 hours per day and vary by location. Applicable fees are posted in public parking areas. Weekly and monthly rates are available for patients and visitors requiring longer term parking.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

Wheelchair accessible washrooms.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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