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This healthcare service has 1 current healthcare service locations.
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Health Link Dietitian Service   at
Alberta Wide
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
Telephone service with dietitians available to answer general nutrition questions.Health Link dietitians can help determine if the patient needs further assessment or nutrition care from a dietitian. If the patient needs additional support, the Health Link dietitian can:
  • Provide information about group nutrition workshop and classes that are facilitated by AHS dietitians. See Find Workshops & Classes for more information
  • Refer the patient to an outpatient dietitian service. To find out how to access a dietitian in your area, visit ahs.ca/Nutrition.
Examples of nutrition-related topics include:
  • Healthy eating
  • Pregnancy
  • Breastfeeding or infant formula
  • Feeding your toddler or young child
  • Health conditions such as: Diabetes, high cholesterol, high triglycerides, kidney disease, celiac disease, irritable bowel disease, irritable bowel syndrome, pancreatitis, cancer, obesity, malnutrition, long-COVID-19
  • Eating after discharge from hospital
  • Eating after surgery
  • Weight gain or loss
  • Digestive symptoms such as: Heart burn, constipation, diarrhea, or vomiting
  • Nutrition supplements to provide extra protein and calories
  • Vitamin and mineral supplements
  • Food allergies
  • Other
Telephone service with dietitians available to answer general nutrition questions.Health Link dietitians can help determine if the patient needs further assessment or nutrition care from a dietitian. If the patient needs additional support, the Health Link dietitian can:
  • Provide information about group nutrition workshop and classes that are facilitated by AHS dietitians. See Find Workshops & Classes for more information
  • Refer the patient to an outpatient dietitian service. To find out how to access a dietitian in your area, visit ahs.ca/Nutrition.
Examples of nutrition-related topics include:
  • Healthy eating
  • Pregnancy
  • Breastfeeding or infant formula
  • Feeding your toddler or young child
  • Health conditions such as: Diabetes, high cholesterol, high triglycerides, kidney disease, celiac disease, irritable bowel disease, irritable bowel syndrome, pancreatitis, cancer, obesity, malnutrition, long-COVID-19
  • Eating after discharge from hospital
  • Eating after surgery
  • Weight gain or loss
  • Digestive symptoms such as: Heart burn, constipation, diarrhea, or vomiting
  • Nutrition supplements to provide extra protein and calories
  • Vitamin and mineral supplements
  • Food allergies
  • Other
ROUTINE REFERRAL PROCESS
If a patient has a nutrition question, they can call 811 and ask to talk to a dietitian or visit ahs.ca/811 to complete a self-referral form. Health Link dietitians can help determine if the patient needs further assessment or nutrition care from a dietitian. If the patient needs additional support, the Health Link dietitian can:
  • Provide information about group nutrition workshop and classes that are facilitated by AHS dietitians. See Find Workshops & Classes for more information
  • Refer the patient to an outpatient dietitian service. To find out how to access a dietitian in your area, visit ahs.ca/Nutrition.
Dietitian callbacks are made during regular business hours (Monday to Friday). The dietitian will make 2 attempts to contact the patient.
  • The first attempt is made within 3 business days.
  • If they do not reach the patient, they will:
    • Leave one voicemail with a direct number to call them back.
    • Try calling a second time within 5 business days.
If a patient has a nutrition question, they can call 811 and ask to talk to a dietitian or visit ahs.ca/811 to complete a self-referral form. Health Link dietitians can help determine if the patient needs further assessment or nutrition care from a dietitian. If the patient needs additional support, the Health Link dietitian can:
  • Provide information about group nutrition workshop and classes that are facilitated by AHS dietitians. See Find Workshops & Classes for more information
  • Refer the patient to an outpatient dietitian service. To find out how to access a dietitian in your area, visit ahs.ca/Nutrition.
Dietitian callbacks are made during regular business hours (Monday to Friday). The dietitian will make 2 attempts to contact the patient.
  • The first attempt is made within 3 business days.
  • If they do not reach the patient, they will:
    • Leave one voicemail with a direct number to call them back.
    • Try calling a second time within 5 business days.
URGENT REFERRAL PROCESS
If the patient has an urgent medical concern, direct them to call 811 to speak to a Registered Nurse.
If the patient has an urgent medical concern, direct them to call 811 to speak to a Registered Nurse.
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life-threatening conditions should immediately phone 9-1-1
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life-threatening conditions should immediately phone 9-1-1
ELIGIBILITY REQUIREMENTS
Albertans with a nutrition question or concern can contact Health Link and ask to be referred to a dietitian.
Albertans with a nutrition question or concern can contact Health Link and ask to be referred to a dietitian.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 3 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 3 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 3 calendar days.
 
PHONE
811
REFERRAL FORM
Patients can visit ahs.ca/811 to complete a self-referral form.
Patients can visit ahs.ca/811 to complete a self-referral form.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Nutrition counseling
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Nutrition education
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
This service does not provide appointments. 2 attempts to contact the patient will be made. If contact is not made, the patient is instructed to call the Healthlink Dietitian back.
This service does not provide appointments. 2 attempts to contact the patient will be made. If contact is not made, the patient is instructed to call the Healthlink Dietitian back.
 
HOURS OF OPERATION
Operates 24/7:
811 is a 24/7 service. Dietitian callbacks are made during regular business hours.
 
ADDRESS

Alberta
T5K 2B6
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Not applicable, this is a telephone service.
Not applicable, this is a telephone service.
 
PHONE
811
 
PARKING INSTRUCTIONS
Not applicable, this is a telephone service.
Not applicable, this is a telephone service.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
Not applicable, this is a telephone service.
Not applicable, this is a telephone service.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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