Back to search results
This healthcare service has 1 current healthcare service locations.
Email Profile Link
Emergency Information 
All Locations for Service ▼
Family to Family Connections   at
Alberta Children's Hospital
Specialty: Multidisciplinary
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Family to Family Connections helps connect families to other families who have personal experience with a child who has a similar health condition or disability.Family Peer Mentor Volunteers are trained to provide:
  • one to one peer support to families experiencing a new diagnosis, an upcoming procedure
  • other events related to a child's health concern or disability
The Family Peer Mentors are:
  • parents who are available to listen
  • share their experiences
  • direct people to information and resources that have been helpful to them
  • trained and are vetted through AHS Volunteer Resources, Alberta Children's Hospital
The Family Peer Mentors do not give medical advice. Connections are monitored by the F2FC Coordinator who is available to address any questions and provide ongoing support.
Family to Family Connections helps connect families to other families who have personal experience with a child who has a similar health condition or disability.Family Peer Mentor Volunteers are trained to provide:
  • one to one peer support to families experiencing a new diagnosis, an upcoming procedure
  • other events related to a child's health concern or disability
The Family Peer Mentors are:
  • parents who are available to listen
  • share their experiences
  • direct people to information and resources that have been helpful to them
  • trained and are vetted through AHS Volunteer Resources, Alberta Children's Hospital
The Family Peer Mentors do not give medical advice. Connections are monitored by the F2FC Coordinator who is available to address any questions and provide ongoing support.
ELIGIBILITY REQUIREMENTS
Families with children 18 yrs old or younger
Families with children 18 yrs old or younger
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Send a referral card by email or call the service using the contact information in this profile.
Healthcare Professional Referrals, visit Refer a Family
Send a referral card by email or call the service using the contact information in this profile.
Healthcare Professional Referrals, visit Refer a Family
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
REFERRAL PROCESS - FOR SELF-REFERRAL
Family Self Referral, visit Connecting with a Peer Mentor
Family Self Referral, visit Connecting with a Peer Mentor
ADDITIONAL SERVICE DETAILS
Family to Family Connections helps connect families to other families who have personal experience with a child who has a similar health condition or disability.
Family Peer Mentor Volunteers are trained to provide:
  • one to one peer support to families experiencing a new diagnosis, an upcoming procedure
  • other events related to a child's health concern or disability
The Family Peer Mentors are:
  • parents who are available to listen
  • share their experiences
  • direct people to information and resources that have been helpful to them
  • trained and are vetted through AHS Volunteer Resources, Alberta Children's Hospital
The Family Peer Mentors do not give medical advice. Connections are monitored by the F2FC Coordinator who is available to address any questions and provide ongoing support.Family to Family Connections helps connect families to other families who have personal experience with a child who has a similar health condition or disability.
Family Peer Mentor Volunteers are trained to provide:
  • one to one peer support to families experiencing a new diagnosis, an upcoming procedure
  • other events related to a child's health concern or disability
The Family Peer Mentors are:
  • parents who are available to listen
  • share their experiences
  • direct people to information and resources that have been helpful to them
  • trained and are vetted through AHS Volunteer Resources, Alberta Children's Hospital
The Family Peer Mentors do not give medical advice. Connections are monitored by the F2FC Coordinator who is available to address any questions and provide ongoing support.
Family to Family Connections helps connect families to other families who have personal experience with a child who has a similar health condition or disability.
Family Peer Mentor Volunteers are trained to provide:
  • one to one peer support to families experiencing a new diagnosis, an upcoming procedure
  • other events related to a child's health concern or disability
The Family Peer Mentors are:
  • parents who are available to listen
  • share their experiences
  • direct people to information and resources that have been helpful to them
  • trained and are vetted through AHS Volunteer Resources, Alberta Children's Hospital
The Family Peer Mentors do not give medical advice. Connections are monitored by the F2FC Coordinator who is available to address any questions and provide ongoing support.Family to Family Connections helps connect families to other families who have personal experience with a child who has a similar health condition or disability.
Family Peer Mentor Volunteers are trained to provide:
  • one to one peer support to families experiencing a new diagnosis, an upcoming procedure
  • other events related to a child's health concern or disability
The Family Peer Mentors are:
  • parents who are available to listen
  • share their experiences
  • direct people to information and resources that have been helpful to them
  • trained and are vetted through AHS Volunteer Resources, Alberta Children's Hospital
The Family Peer Mentors do not give medical advice. Connections are monitored by the F2FC Coordinator who is available to address any questions and provide ongoing support.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-955-7187
TOLL FREE PHONE
1-877-943-3272 Ext 3
REFERRAL PHONE
877-943-3272 ext 3
REFERRAL FORM
Referral information is available at ACH Family & Community Resource Centre
Referral information is available at ACH Family & Community Resource Centre
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Family support
Not Required
 
Not Required
The Benefits of a Peer Mentor:
  • Reduces feelings of isolation
  • Provides a sense of hope
  • Clarifies concerns or fears
  • Supports problem solving
  • Offers a sounding board to help a family process their feelings
Note: Peer mentors do not provide medical advice

Refer a family when they are
  • Expressing feelings of being overwhelmed
  • Making a difficult decision
  • Facing a new treatment or diagnosis
  • Preparing for a hospital admission or extended stay
  • Learning to navigate the health system
  • Preparing for a transition to another unit or home or to adult healthcare
 
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
The Family to Family Connections program will work with the Family to set a time that can work for them.  

Families can contact program directly if they need to reschedule.  Please inform program within 12-24 hours to reschedule intake appointment.   No need for a re-referral
The Family to Family Connections program will work with the Family to set a time that can work for them.  

Families can contact program directly if they need to reschedule.  Please inform program within 12-24 hours to reschedule intake appointment.   No need for a re-referral
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday:
   
 
ADDRESS
2nd Floor, Family & Community Resource Centre
28 Oki Drive NW
Calgary Alberta
T3B 6A8
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Family to Family Connections Program is located in the Family Community Resouce Centre on the second floor of the Alberta Children's Hospital.  There is no need to access the physical site as the F2FC Coordinator is available by calling 403-955-7187 or 1-877-943-3272 Ext. 3 or via email at F2FConnections@ahs.ca
Family to Family Connections Program is located in the Family Community Resouce Centre on the second floor of the Alberta Children's Hospital.  There is no need to access the physical site as the F2FC Coordinator is available by calling 403-955-7187 or 1-877-943-3272 Ext. 3 or via email at F2FConnections@ahs.ca
 
PHONE
403-955-7187
TOLL FREE PHONE
1-877-943-3272 Ext 3
 
PARKING INSTRUCTIONS
Public Parking at the Alberta Children's Hospital 
Parking at ACH
Public Parking at the Alberta Children's Hospital 
Parking at ACH
 
EMAIL
F2FConnections@ahs.ca
WEBSITE
http://fcrc.albertahealthservices.ca/
VIRTUAL APPOINTMENT INFORMATION
Family to Family Connections is a virtual service and connects with families via phone, email and text messaging.
Family to Family Connections is a virtual service and connects with families via phone, email and text messaging.
 
PARKING MAP
Public parking is available at the parkaide adjacent to the Alberta Children's Hospital.  More information Parking at ACH
Public parking is available at the parkaide adjacent to the Alberta Children's Hospital.  More information Parking at ACH
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

About Us
Terms of Use
Privacy Statement
Disclaimer
ARD Partners
Search Tips
Back to top
FAQ
Contact Us
V6.6