Long COVID Clinic   at
Kaye Edmonton Clinic
Connect Care Specialty: General Internal Medicine Connect Care Department: EDM UAH KEC LONG COVID CL
Alberta Health Services - Edmonton Zone





Estimated time to routine appointment: Within 6 months
SERVICE DESCRIPTION
Our clinic is a respiratory-led clinic providing support to patients experiencing persistent symptoms caused by Covid-19 and are at least 12 weeks post the acute phase of the infection.
Inter-professional Outpatient Programs (IPOP) have been established to address COVID symptoms in patients where their symptoms last longer than 12 weeks. The IPOP clinics will provide medical and/or rehabilitation supports and services based on each patient’s needs by connecting primary care, specialty medicine, and allied health professionals. The IPOP teams are comprised of Nurse Practitioners (NPs), Physicians, Registered Nurses (RNs), and Allied Health Professionals who will develop/collaborate on and/or oversee patients’ care plans.
People with long COVID report experiencing different combinations of the following symptoms: fatigue, difficulty thinking (“brain fog”), cognitive changes, headache, loss of smell/taste, dizziness, palpitations, chest pain, dyspnea, ongoing cough, joint/muscle pain, fever, depression, and anxiety. Symptoms often get worse after physical or mental activity.
More information can be found on the Centers for Disease Control and Prevention website.
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department or dial 911 if they are experiencing a serious illness or injury.
Direct patients to the nearest Emergency Department or dial 911 if they are experiencing a serious illness or injury.
URGENT REFERRAL PROCESS
Direct patients to the nearest Urgent Care Center if they are experiencing unexpected, but non-life-threatening health concerns, illness or injury that require same day/evening treatment.  Patients can call Health Link by dialing 8-1-1 for nurse advice and health information.  If an urgent consult is required providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
Direct patients to the nearest Urgent Care Center if they are experiencing unexpected, but non-life-threatening health concerns, illness or injury that require same day/evening treatment.  Patients can call Health Link by dialing 8-1-1 for nurse advice and health information.  If an urgent consult is required providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
ROUTINE REFERRAL PROCESS
Routine referrals must meet inclusion criteria as defined in the eligibility requirements field below.

Professional referrals are accepted from Physicians and Nurse Practitioners. All referrals are received through Connect Care or via fax.
NOTE: If you have completed a Post COVID Functional Scale and Symptom Checklist (PCFS), please include with referral.
Routine referrals must meet inclusion criteria as defined in the eligibility requirements field below.

Professional referrals are accepted from Physicians and Nurse Practitioners. All referrals are received through Connect Care or via fax.
NOTE: If you have completed a Post COVID Functional Scale and Symptom Checklist (PCFS), please include with referral.
ELIGIBILITY REQUIREMENTS
INCLUSION CRITERIA
  • 18 years or older
  • Have a confirmed positive COVID test (PCR)* or suspected COVID-19 diagnosed by MD/NP with clinical symptoms highly consistent with COVID-19 that cannot be explained by an alternative diagnosis and
  • Post-COVID symptoms lasting for a minimum of 12 weeks, and
  • New onset of symptoms not present prior to COVID-19 infection that cannot otherwise be explained by an alternative diagnosis
  • Priority will be
INCLUSION CRITERIA
  • 18 years or older
  • Have a confirmed positive COVID test (PCR)* or suspected COVID-19 diagnosed by MD/NP with clinical symptoms highly consistent with COVID-19 that cannot be explained by an alternative diagnosis and
  • Post-COVID symptoms lasting for a minimum of 12 weeks, and
  • New onset of symptoms not present prior to COVID-19 infection that cannot otherwise be explained by an alternative diagnosis
  • Priority will be for those requiring:
    • complex medical management and/or rehabilitation, such as a significant functional change due to COVID, or
    • multisystem symptoms, or
    • Post COVID Functional Scale (PCFS) rating of 3 or 4
  • WCB clients may be seen by IPOP and WCB long COVID program concurrently, however all rehabilitation needs will be directed to WCB
  • This clinic accepts referrals for patients in the Edmonton, North Zone, Central Zone ¿ For patients north of Red Deer Highway 11/12 and NWT.
  • Must be a resident of Alberta or a student residing in Alberta for school.
 
*If no positive PCR test available, please include the following information with referral: 
  1. Evidence of acute COVID infection based on presence of symptoms and signs as well as symptom onset date and duration, AND
  2. Associated exposure history or close contact information
OR
  1. Evidence of a positive test or proctored or photographed rapid test result or available positive serology for the patient or their close contacts.


EXCLUSION CRITERIA
  • Patients < 18 years of age
  • Self-referrals
  • Patients who do not meet the established inclusion criteria 
... More Hide
REFERRAL FORM
Referral Form

Include Date of Birth, Diagnosis, Referral Type, Clinic Stage, PHN, Postal code.
Referral Form

Include Date of Birth, Diagnosis, Referral Type, Clinic Stage, PHN, Postal code.
REFERRAL FAX
780-492-4483
Non-Connect Care users
PHONE
780-407-5346
FAX
780-492-4483
REFERRAL GUIDELINES
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Long COVID-19
Medication List (dose, frequency, route)
| Within 1 month
Past medical history
| Within 1 month
Active problem list/information
| Current
Allergies
| Current
Chest x-ray
| 8 weeks after having COVID-19
Date of +COVID-19 test swab, +serology OR date of COVID-19 like symptom onset
| Current
History of persistent pulmonary COVID-19 symptoms >12 weeks after onset
| Current
If Patient was hospitalized including date of discharge
| As relevant
Lifestyle factors: Alcohol, BP, BMI, Smoking status
| Current

+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Long COVID-19
Medication List (dose, frequency, route)
| Within 1 month
Past medical history
| Within 1 month
Active problem list/information
| Current
Allergies
| Current
Chest x-ray
| 8 weeks after having COVID-19
Date of +COVID-19 test swab, +serology OR date of COVID-19 like symptom onset
| Current
History of persistent pulmonary COVID-19 symptoms >12 weeks after onset
| Current
If Patient was hospitalized including date of discharge
| As relevant
Lifestyle factors: Alcohol, BP, BMI, Smoking status
| Current
COMMUNICATION PROCESS
Communication of referral receipt to referral
source will occur within 7 calendar days.
 
Communication of appointment details or wait list status to patient and referral
source will occur within 14 calendar days.
 
Communication of initial appointment outcomes to referral
source will occur within 30 calendar days.
 
MISSED APPOINTMENT GUIDELINES
Clinic will attempt to reschedule with patient. If unsuccessful after 3 attempts, the referral will be closed. A re-referral will be required from the referral source.
Clinic will attempt to reschedule with patient. If unsuccessful after 3 attempts, the referral will be closed. A re-referral will be required from the referral source.
DIRECTIONS
Bus Route:
Bus stops at 114 Street & 82 Ave, 114 Street & 83 Ave; 114 Street & 85 Ave; 114 Street and 87 Ave;Bus # 4, 51, 654, 8

LRT Route:
LRT station is located NE of the Kaye Edmonton Clinic along 114 Street NW.
LRT stop - Health Sciences
Bus Route:
Bus stops at 114 Street & 82 Ave, 114 Street & 83 Ave; 114 Street & 85 Ave; 114 Street and 87 Ave;Bus # 4, 51, 654, 8

LRT Route:
LRT station is located NE of the Kaye Edmonton Clinic along 114 Street NW.
LRT stop - Health Sciences
PARKING INSTRUCTIONS
Pay parking located outside the entrance to the facility, with barrier-free parking available in parkade located on west side of Kaye Edmonton Clinic.

Designated disabled parking spaces underground (Level O)  level of the East parkade on 83 Avenue.
Pay parking located outside the entrance to the facility, with barrier-free parking available in parkade located on west side of Kaye Edmonton Clinic.

Designated disabled parking spaces underground (Level O)  level of the East parkade on 83 Avenue.
ADDRESS
Kaye Edmonton Clinic (3D. 101 Medicine Clinic)
11400 University Avenue NW
Edmonton Alberta
T6G 1Z1
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
   
WHEELCHAIR ACCESSIBILITY
Yes

Barrier-free parking available in parkade located on west side of Kaye Edmonton Clinic. Click here for more parking information.


The primary purpose of the All Locations list is to let the user easily access any location of a service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the service@location has referral information attached to it.
  • Brown means the service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the service@location's status to something other than Current
    • It was deleted if it is an ARD service@location.
Green  and Brown are always at the top of the list. These are the Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Service@Locations to ones that are current.

Common Scenario:
A Service moves from one location to another. In this case the IA Service@Location record will be made defunct (non-current) and a new Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Service@Location to a current service@location.

Individual referral process
  1. Click on a non-current (Red) Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Service@Location to the current one.
  6. Repeat these steps for each Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Service@Location with common referral info is with current status for this service; One or more Service@Locations where replaced by new one.
  1. Click on any current Service@Location whether it has referral info (Green) or not (Brown).
  2. The service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Service@Locations for a service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current service locations.
Generally we want to replicate current common referral info to new or replaced service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Service@Location to another.

 

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