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CHOICE Restorative   at
CapitalCare CHOICE South
Specialty: Rehabilitation
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
CHOICE South is a short-term, intensive rehabilitation program that partners with clients to improve their health and independence. This program is guided by a "work with you" approach, where clients are expected to be active participants in setting and working toward functional rehabilitation goals.
  • Maximize clients’ abilities to remain in their own homes in the community for those individuals experiencing a loss of functional independence due to acute illness, injury, or prolonged hospitalization.
  • Provide clients with short-term, intensive, goal-focused restorative interdisciplinary care for an average length of stay of six months.
  • Facilitate client connections with community resources.
Clients can be scheduled to attend one to several times a week. Based on their identified functional rehabilitation goals and care plan, they can receive the following:
  • case management to assess needs, coordinate care and assist with access to community resources
  • rehabilitation assessment and treatment
  • nursing assessment, monitoring and treatment
  • personal assistance with daily living tasks, personal care and other needs
  • health and wellness education
CHOICE South is a short-term, intensive rehabilitation program that partners with clients to improve their health and independence. This program is guided by a "work with you" approach, where clients are expected to be active participants in setting and working toward functional rehabilitation goals.
  • Maximize clients’ abilities to remain in their own homes in the community for those individuals experiencing a loss of functional independence due to acute illness, injury, or prolonged hospitalization.
  • Provide clients with short-term, intensive, goal-focused restorative interdisciplinary care for an average length of stay of six months.
  • Facilitate client connections with community resources.
Clients can be scheduled to attend one to several times a week. Based on their identified functional rehabilitation goals and care plan, they can receive the following:
  • case management to assess needs, coordinate care and assist with access to community resources
  • rehabilitation assessment and treatment
  • nursing assessment, monitoring and treatment
  • personal assistance with daily living tasks, personal care and other needs
  • health and wellness education
ELIGIBILITY REQUIREMENTS
Eligibility Criteria:
  • Adults primarily 55+ 
  • Live in the community
  • Have a valid Alberta health care card
  • Clients who are medically stable and have an achievable functional goal that will promote independent living in the community
  • Requires treatment from two or more regulated health professionals
  • Able to and in agreement with attending and actively participating in individual and/or group programs for up to 6 hours per day, with flexibility to attend multiple days per week as needed based on assessment.
Exclusion Criteria:
  • Clients who demonstrate complex care needs that require 1:1 support or impede ability to work toward achievement of goals in a group setting.
  • Client’s that require a mechanical lift during their appointment.
  • Requirement of two person assist for personal care needs or mobility.
  • Clients requiring a secure setting.
  • Clients living in Continuing Care Homes (Type A or B).
Eligibility Criteria:
  • Adults primarily 55+ 
  • Live in the community
  • Have a valid Alberta health care card
  • Clients who are medically stable and have an achievable functional goal that will promote independent living in the community
  • Requires treatment from two or more regulated health professionals
  • Able to and in agreement with attending and actively participating in individual and/or group programs for up to 6 hours per day, with flexibility to attend multiple days per week as needed based on assessment.
Exclusion Criteria:
  • Clients who demonstrate complex care needs that require 1:1 support or impede ability to work toward achievement of goals in a group setting.
  • Client’s that require a mechanical lift during their appointment.
  • Requirement of two person assist for personal care needs or mobility.
  • Clients requiring a secure setting.
  • Clients living in Continuing Care Homes (Type A or B).
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Community clinicians without Connect Care access can complete the ‘Referral Form’ (see link) and fax to Continuing Care Access (CCA) at 780-496-8438 or call Continuing Care Access (CCA) at (780) 496-1300 who will forward the referral to a CHOICE case manager.
Community clinicians without Connect Care access can complete the ‘Referral Form’ (see link) and fax to Continuing Care Access (CCA) at 780-496-8438 or call Continuing Care Access (CCA) at (780) 496-1300 who will forward the referral to a CHOICE case manager.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Clinicians with Connect Care access should refer through the Connect Care Request for Service Process.
Clinicians with Connect Care access should refer through the Connect Care Request for Service Process.
ADDITIONAL SERVICE DETAILS
Referral Process: Community or acute/restorative care clinicians, physicians or nurse practitioners can refer to the CHOICE South Restorative program via Connect Care or by contacting Continuing Care Access (CCA). Please include your reason for referral (identifying the functional rehabilitation goal).

Transportation: Clients and families are responsible to manage their own transportation and associated costs to attend the CHOICE South Restorative program. If transportation is a barrier for the client, the program staff will review temporary options with the client/family.

Fees: All personal care costs, including professional support, are funded by ALA and provided by the contracted Operator.

The building and Program are able to accommodate clients who use equipment for mobility. Wheelchairs are available on request for client use while at the program and must be returned when leaving the site.
Referral Process: Community or acute/restorative care clinicians, physicians or nurse practitioners can refer to the CHOICE South Restorative program via Connect Care or by contacting Continuing Care Access (CCA). Please include your reason for referral (identifying the functional rehabilitation goal).

Transportation: Clients and families are responsible to manage their own transportation and associated costs to attend the CHOICE South Restorative program. If transportation is a barrier for the client, the program staff will review temporary options with the client/family.

Fees: All personal care costs, including professional support, are funded by ALA and provided by the contracted Operator.

The building and Program are able to accommodate clients who use equipment for mobility. Wheelchairs are available on request for client use while at the program and must be returned when leaving the site.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-496-1300
FAX
780-496-8438
REFERRAL PHONE
780-496-1300
REFERRAL FAX
780-496-8438
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Rehabilitation therapy
Identify the functional rehabilitation goal(s).
 
Include with Referral Form.
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are late or unable to attend a scheduled appointment, please contact the Program with as much notice as possible. Clients may also cancel via MyChart myhealthrecords. Re-referral may be required should a client be away for an extended period of time.
If you are late or unable to attend a scheduled appointment, please contact the Program with as much notice as possible. Clients may also cancel via MyChart myhealthrecords. Re-referral may be required should a client be away for an extended period of time.
 
HOURS OF OPERATION
Monday: 8:30 am - 4:00 pm
Tuesday: 8:30 am - 4:00 pm
Wednesday: 8:30 am - 4:00 pm
Thursday: 8:30 am - 4:00 pm
Friday: 8:30 am - 4:00 pm
   
 
ADDRESS
9839 31 Avenue NW
Edmonton Alberta
T6N 1C8
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • The client is welcome to bring someone with them to assist with communication.

  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • The client is welcome to bring someone with them to assist with communication.

 
DIRECTIONS
31 Ave NW and Parsons Rd NW
31 Ave NW and Parsons Rd NW
 
PHONE
780-496-1300
 
PARKING INSTRUCTIONS
There is currently free parking available for this site
There is currently free parking available for this site
 
EMAIL
edm.choiceinbox@assistedlivingalberta.ca
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are not offered for this service
Virtual appointments are not offered for this service
 
PARKING MAP
There is currently no parking map available for this site
There is currently no parking map available for this site
 
WHEELCHAIR ACCESSIBILITY
Yes

The building and program are able to accommodate clients who use equipment for mobility. Wheelchairs are available on request for client use while at the program and must be returned when leaving the site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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