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This healthcare service has 1 current healthcare service locations.
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South Long COVID Central Access and Triage   at
Calgary Zone and Area
Central Access Healthcare Service
Connect Care Specialty: General Internal Medicine
Connect Care Department: AHS SOUTH LONG COVID CAT
Alberta Health Services - Calgary Zone
CENTRAL ACCESS SERVICES
This central access referral service provides a single point of entry for patient with COVID symptoms lasting longer than three months post diagnosis. Our clinic is a respiratory-led clinic providing support to patients experiencing persistent symptoms caused by Covid-19 and are at least 12 weeks post the acute phase of the infection.
This central access referral service provides a single point of entry for patient with COVID symptoms lasting longer than three months post diagnosis. Our clinic is a respiratory-led clinic providing support to patients experiencing persistent symptoms caused by Covid-19 and are at least 12 weeks post the acute phase of the infection.
ROUTINE REFERRAL PROCESS
Routine referrals must meet inclusion criteria as defined in the eligibility requirements field below. Professional referrals are accepted from Physicians and Nurse Practitioners.

Referrals may be submitted via:
  1.  Connect Care:Connect Care users usthe ambulatory referral order in Connect Care CALGARY ZONE LONG COVID CAT
  2. Fax: Non-Connect Care users complete the referral form along with relevant documentation and clinic notes and fax it using the fax number found on this profile.
NOTE: If you have completed a Post COVID Functional Scale and Symptom Checklist (PCFS), please include with referral.
Routine referrals must meet inclusion criteria as defined in the eligibility requirements field below. Professional referrals are accepted from Physicians and Nurse Practitioners.

Referrals may be submitted via:
  1.  Connect Care:Connect Care users usthe ambulatory referral order in Connect Care CALGARY ZONE LONG COVID CAT
  2. Fax: Non-Connect Care users complete the referral form along with relevant documentation and clinic notes and fax it using the fax number found on this profile.
NOTE: If you have completed a Post COVID Functional Scale and Symptom Checklist (PCFS), please include with referral.
URGENT REFERRAL PROCESS
Direct patients to the nearest Urgent Care Center if they are experiencing unexpected, but non-life threatening health concerns, illness or injury that require same day/evening treatment.  Patients can call Health Link by dialing 8-1-1 for nurse advice and health information.  If an urgent consult is required providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
Direct patients to the nearest Urgent Care Center if they are experiencing unexpected, but non-life threatening health concerns, illness or injury that require same day/evening treatment.  Patients can call Health Link by dialing 8-1-1 for nurse advice and health information.  If an urgent consult is required providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury.
ELIGIBILITY REQUIREMENTS
INCLUSION CRITERIA:
  • 18 years or older
  • Have a confirmed positive COVID test (PCR)* or suspected COVID-19 diagnosed by MD/NP with clinical symptoms highly consistent with COVID-19 that cannot be explained by an alternative diagnosis and
  • Post COVID symptoms lasting for a minimum of 12 weeks, and
  • New onset of symptoms not present prior to COVID-19 infection that cannot otherwise be explained by an alternative diagnosis
  • Priority will be for those requiring:
    • complex medical management and/or rehabilitation, such as a significant functional change due to COVID, or
    • multisystem symptoms, or
    • Post COVID Functional Scale (PCFS) rating of 3 or 4
  • WCB clients may be seen by IPOP and WCB long COVID program concurrently, however all rehabilitation needs will be directed to WCB
  • Referrals will be accepted from Calgary Zone, South Zone, and Central - For patients in Red Deer and south of Red Deer, Highway 11/12
  • Must be a resident of Alberta or a Student residing in Alberta for school.
*If no positive PCR test available, please include the following information with referral:
  1. Evidence of acute COVID infection based on presence of symptoms and signs as well as symptom onset date and duration, AND
  2. Associated exposure history or close contact information OR
  3. Evidence of a positive test or proctored or photographed rapid test result or available positive serology for the patient or their close contacts.

EXCLUSION CRITERIA:
  • Patients < 18 years of age
  • Self-referrals
  • Patients who do not meet the established inclusion criteria
INCLUSION CRITERIA:
  • 18 years or older
  • Have a confirmed positive COVID test (PCR)* or suspected COVID-19 diagnosed by MD/NP with clinical symptoms highly consistent with COVID-19 that cannot be explained by an alternative diagnosis and
  • Post COVID symptoms lasting for a minimum of 12 weeks, and
  • New onset of symptoms not present prior to COVID-19 infection that cannot otherwise be explained by an alternative diagnosis
  • Priority will be for those requiring:
    • complex medical management and/or rehabilitation, such as a significant functional change due to COVID, or
    • multisystem symptoms, or
    • Post COVID Functional Scale (PCFS) rating of 3 or 4
  • WCB clients may be seen by IPOP and WCB long COVID program concurrently, however all rehabilitation needs will be directed to WCB
  • Referrals will be accepted from Calgary Zone, South Zone, and Central - For patients in Red Deer and south of Red Deer, Highway 11/12
  • Must be a resident of Alberta or a Student residing in Alberta for school.
*If no positive PCR test available, please include the following information with referral:
  1. Evidence of acute COVID infection based on presence of symptoms and signs as well as symptom onset date and duration, AND
  2. Associated exposure history or close contact information OR
  3. Evidence of a positive test or proctored or photographed rapid test result or available positive serology for the patient or their close contacts.

EXCLUSION CRITERIA:
  • Patients < 18 years of age
  • Self-referrals
  • Patients who do not meet the established inclusion criteria
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
ADDITIONAL SERVICE DETAILS
The Long Covid team works closely with multiple disciplines: General Internal Medicine, Neurology, Cardiology, Pharmacists, Physiatrist, Social Work and Dieticians.  Rehab services available are physiotherapy, occupational therapy.
The Long Covid team works closely with multiple disciplines: General Internal Medicine, Neurology, Cardiology, Pharmacists, Physiatrist, Social Work and Dieticians.  Rehab services available are physiotherapy, occupational therapy.
 
CENTRAL ACCESS REFERRAL PHONE
403-943-5788
CENTRAL ACCESS REFERRAL FAX
403-592-3130
REFERRAL FORMS
REFERRAL RESOURCES
eReferral Advice Request
CENTRAL ACCESS LINKED SERVICES:
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Long COVID-19
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
CXR - Chest X-ray
 
Within 1 month
Complete blood count
 
Within 1 month
Creatine
 
Within 1 month
Electrolyte panel
 
Within 1 month
Ongoing anxiety or issues with mental health 12 weeks post COVID infection PLEASE NOTE: People with unstable mental health issues need to be referred to psychiatry)
 
Current
Ongoing fatigue 12 weeks post COVID infection
 
Current
Postural Vital signs
 
Within 1 month
ADDITIONAL DETAILS
Chest pain please add: Troponin, BNP, extended electrolytes, TSH.
Neurologic complaints please add: B12 level, extended electrolytes, TSH, HbA1C, ALT, ALP, bilirubin. 
Renal complaints please add: urinalysis, urine protein to creatinine ratio)

All within 1 month


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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