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This healthcare service has 1 current healthcare service locations.
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Palliative Home Care   at
Seventh Street Plaza
Specialty: Home Care
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Palliative Home Care works with adults who have a progressive, life limiting illness or who are nearing the end-of-life with the goal to enable health professional and personal care services in the home setting. A range of professional and personal care services are provided to support the person and their family/caregiver(s) in alignment with their goals and wishes. Services include:
• Nurse Case Managers who assess for, plan, and coordinate the provision of care services (both health professional and personal care services)

  1. coordinate care for personal home support services (e.g., medication assistance)
  2. anticipate needs and involve other health professionals based on needs (e.g., physical, emotional)

• Creation of a care plan that involves the client, family/caregivers, healthcare team, and others
• Manage equipment needs to support the client to remain safely at home
• Support transitions and planning for preferred place of care
• Enable discussions around end-of-life decision making (e.g., goals of care, wishes and priorities)
Palliative Home Care works with adults who have a progressive, life limiting illness or who are nearing the end-of-life with the goal to enable health professional and personal care services in the home setting. A range of professional and personal care services are provided to support the person and their family/caregiver(s) in alignment with their goals and wishes. Services include:
• Nurse Case Managers who assess for, plan, and coordinate the provision of care services (both health professional and personal care services)

  1. coordinate care for personal home support services (e.g., medication assistance)
  2. anticipate needs and involve other health professionals based on needs (e.g., physical, emotional)

• Creation of a care plan that involves the client, family/caregivers, healthcare team, and others
• Manage equipment needs to support the client to remain safely at home
• Support transitions and planning for preferred place of care
• Enable discussions around end-of-life decision making (e.g., goals of care, wishes and priorities)
ELIGIBILITY REQUIREMENTS
A person may be eligible for Palliative Home Care when the following are met:
Adults (18+) with:
  • a valid Alberta Health Care card
  • a progressive, life limiting illness
  • a residence/home where your care needs can safely be met
  • a desire to focus on comfort and quality of life within the final six months of life
A person may be eligible for Palliative Home Care when the following are met:
Adults (18+) with:
  • a valid Alberta Health Care card
  • a progressive, life limiting illness
  • a residence/home where your care needs can safely be met
  • a desire to focus on comfort and quality of life within the final six months of life
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Call the service using the contact information in this profile.
Call the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Continuing Care Access, type EDM SSP CCA in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Continuing Care Access, type EDM SSP CCA in the “To Department” section and complete order.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer by calling the service directly using the contact information in this profile
Clients can self-refer by calling the service directly using the contact information in this profile
ADDITIONAL SERVICE DETAILS
An estimated wait time will be provided at the time of appointment booking.
If urgent access to Palliative Home Care services is needed (same day or within 72 hours), it is important to indicate the urgency and reason for urgency when contacting Community Care Access or submitting a Connect Care request.
An estimated wait time will be provided at the time of appointment booking.
If urgent access to Palliative Home Care services is needed (same day or within 72 hours), it is important to indicate the urgency and reason for urgency when contacting Community Care Access or submitting a Connect Care request.
 
PHONE
780-496-1300 (Community Care Access)
REFERRAL PHONE
780-496-1300
REFERRAL FAX
780-496-8438
REFERRAL FORM
Not Applicable
Not Applicable
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Palliative care problem
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Symptom management
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Palliative Home Care will reschedule missed appointments with the person/caregiver.
Palliative Home Care will reschedule missed appointments with the person/caregiver.
 
HOURS OF OPERATION
Monday: 8:00 am - 11:45 pm
Tuesday: 8:00 am - 11:45 pm
Wednesday: 8:00 am - 11:45 pm
Thursday: 8:00 am - 11:45 pm
Friday: 8:00 am - 11:45 pm
Saturday: 8:00 am - 11:45 pm
Sunday: 8:00 am - 11:45 pm
Description:
Includes statutory holidys

After hours support is available from 2345 to 0800 hr.
   
 
ADDRESS
10030 107 Street
Edmonton Alberta
T5J 3E4
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Not applicable to this service. Palliative Home Care is a community based service. Client assessments occur most often in their current setting.
Not applicable to this service. Palliative Home Care is a community based service. Client assessments occur most often in their current setting.
 
PHONE
780-496-1300 (Community Care Access)
 
PARKING INSTRUCTIONS
Not applicable to this service. Palliative Home Care is a community based service. Client assessments occur most often in their current setting.
Not applicable to this service. Palliative Home Care is a community based service. Client assessments occur most often in their current setting.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
Not applicable to this service. Palliative Home Care is a community based service. Client assessments occur most often in their current setting.
Not applicable to this service. Palliative Home Care is a community based service. Client assessments occur most often in their current setting.
 
WHEELCHAIR ACCESSIBILITY
Yes

Entrance


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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