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East Calgary Family Care Clinic   at
East Calgary Health Centre
Specialty: Multidisciplinary
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
A primary care medical home for clients living in East Calgary with complex medical conditions and socioeconomic barriers. We have an interdisciplinary team that offers wrap around services in one convenient location.Along with your doctor or nurse practitioner, our team works with you to help you to improve your health. Together we can work with you to plan realistic changes to meet your health goals. Not a walk-in clinic.
A primary care medical home for clients living in East Calgary with complex medical conditions and socioeconomic barriers. We have an interdisciplinary team that offers wrap around services in one convenient location.Along with your doctor or nurse practitioner, our team works with you to help you to improve your health. Together we can work with you to plan realistic changes to meet your health goals. Not a walk-in clinic.
ELIGIBILITY REQUIREMENTS
  • Patient has no family physician (We only accept unattached patients).
  • Patient requires care for multiple complex chronic conditions that will be reviewed in greater detail upon referral. 
  • Patient is experiencing issues with social determinants of health that are creating barriers to accessing primary care. 
  • Patient has no family physician (We only accept unattached patients).
  • Patient requires care for multiple complex chronic conditions that will be reviewed in greater detail upon referral. 
  • Patient is experiencing issues with social determinants of health that are creating barriers to accessing primary care. 
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer by calling the service directly using the contact information in this profile
Clients can self-refer by calling the service directly using the contact information in this profile
ADDITIONAL SERVICE DETAILS
The East Calgary Family Care Clinic (ECFCC) opened in 2012 and is a primary care centre located in East Calgary. We are a ‘medical home’ for our patient where they can access a number of programs, services and healthcare professionals, all in one convenient location. Our Interdisipliary Team Approach includes physicians, nurse practitioners, nursing, psychologists, social workers, physiotherapists, registered dietitians, pharmacists, occupational therapists as well as co-located community clinics. 

Hours: 

Monday to Friday             8:00am to 8:45 pm
Saturday & Sunday         9:00am to 4:45 pm
Holidays                        9:00am to 4:45 pm

  1. All new patient referrals and relevant medical history are reviewed by the ECFCC Nursing and Primary Care Provider teams, within 7 days, to determine if they meet eligibility requirements. The patient will be contacted by phone to review their medical information and healthcare needs; their referring provider or unit may also be contacted if needed. 
  2. All referred patients will then be contacted to inform them of their acceptance status and booked for a new patient Meet & Greet if accepted. If a patient is not eligible they will be connected with a primary healthcare options in their area. 
The East Calgary Family Care Clinic (ECFCC) opened in 2012 and is a primary care centre located in East Calgary. We are a ‘medical home’ for our patient where they can access a number of programs, services and healthcare professionals, all in one convenient location. Our Interdisipliary Team Approach includes physicians, nurse practitioners, nursing, psychologists, social workers, physiotherapists, registered dietitians, pharmacists, occupational therapists as well as co-located community clinics. 

Hours: 

Monday to Friday             8:00am to 8:45 pm
Saturday & Sunday         9:00am to 4:45 pm
Holidays                        9:00am to 4:45 pm

  1. All new patient referrals and relevant medical history are reviewed by the ECFCC Nursing and Primary Care Provider teams, within 7 days, to determine if they meet eligibility requirements. The patient will be contacted by phone to review their medical information and healthcare needs; their referring provider or unit may also be contacted if needed. 
  2. All referred patients will then be contacted to inform them of their acceptance status and booked for a new patient Meet & Greet if accepted. If a patient is not eligible they will be connected with a primary healthcare options in their area. 
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
 
PHONE
403-955-1400
FAX
403-955-1414
REFERRAL PHONE
403-955-1400
REFERRAL FAX
403-955-1414
REFERRAL FORM
Please contact ECFCC by phone (403-955-1400) or by email (FamilyCareClinic@albertahealthservices.ca) for a copy of the Referal Form.
Please contact ECFCC by phone (403-955-1400) or by email (FamilyCareClinic@albertahealthservices.ca) for a copy of the Referal Form.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Complex
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Patients must inform the ECFCC to cancel or rebook an appointment 24h before their scheduled visit. 

Patients will be informed of the ECFCC No Show Policy upon acceptance to the clinic.
Patients must inform the ECFCC to cancel or rebook an appointment 24h before their scheduled visit. 

Patients will be informed of the ECFCC No Show Policy upon acceptance to the clinic.
 
HOURS OF OPERATION
Monday: 8:00 am - 8:45 pm
Tuesday: 8:00 am - 8:45 pm
Wednesday: 8:00 am - 8:45 pm
Thursday: 8:00 am - 8:45 pm
Friday: 8:00 am - 8:45 pm
Saturday: 9:00 am - 4:45 pm
Sunday: 9:00 am - 4:45 pm
Description:
Statutory holidays are from 9:00 am - 4:45 pm.
   
 
ADDRESS
First floor
4715 8 Avenue SE
Calgary Alberta
T2A 3N4
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
ECFCC is located on the main floor of the East Calgary Health Centre
  • 4715 8 Avenue SE, Calgary, Alberta, T2A 3N4
  • Enterance to building is located on the south side just off the parking lot.
  • All patients must check in at the Family Care Clinic front desk upon arrival. 
ECFCC is located on the main floor of the East Calgary Health Centre
  • 4715 8 Avenue SE, Calgary, Alberta, T2A 3N4
  • Enterance to building is located on the south side just off the parking lot.
  • All patients must check in at the Family Care Clinic front desk upon arrival. 
 
PHONE
403-955-1400
 
PARKING INSTRUCTIONS
3h (free) on site parking is avaliable for patients and is located on the south side of the building.
3h (free) on site parking is avaliable for patients and is located on the south side of the building.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
ECFCC providers offer in-person, phone, and video (Zoom) appointments depending on the patient's healthcare needs and provider avalibility.
ECFCC providers offer in-person, phone, and video (Zoom) appointments depending on the patient's healthcare needs and provider avalibility.
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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