Child Development Services - Central Access and Triage   at
Calgary 3820 24 Avenue NW
Connect Care Specialty: Developmental and Behavioural Pediatrics Connect Care Department: CALGARY ZONE CHILD DEV SVC CAT
Alberta Health Services - Calgary Zone





Estimated time to routine appointment: Not Available
SERVICE DESCRIPTION
A Central Access and Triage for the Child Development Services in Calgary Zone.
Service offering for the following four departments:
  • CGY CDC Adolescent Medicine
  • CGY CDC Child Abuse Services
  • CGY CDC Child Development Services
  • CGY CDC Early Childhood Rehabilitation
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
URGENT REFERRAL PROCESS
Please indicate on the referral if it is URGENT and provide a reason.
Please indicate on the referral if it is URGENT and provide a reason.
ROUTINE REFERRAL PROCESS
Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.

Central Access and Triage (CAT) triages referrals for the following clinics listed in Eligibility Requirements. Please review each clinic's routine process as each process is clinic specific. 

Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.

Central Access and Triage (CAT) triages referrals for the following clinics listed in Eligibility Requirements. Please review each clinic's routine process as each process is clinic specific. 

REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Services
Please see the required information needed for each specific clinic provided at the Child Development Centre.
| Current
Each clinic is listed above with a link to their specific profile. 
COMMUNICATION PROCESS
Communication of referral receipt to referral
source will occur within 7 calendar days.
 
Communication of appointment details or wait list status to patient and referral
source will occur within 14 calendar days.
 
Communication of initial appointment outcomes to referral
source will occur within 30 calendar days.
 
MISSED APPOINTMENT GUIDELINES
Missed appointments are minimized by requiring a re-referral after two missed appointments. (ACH Outpatient Principle in Practice, 6.8)
Missed appointments are minimized by requiring a re-referral after two missed appointments. (ACH Outpatient Principle in Practice, 6.8)
DIRECTIONS
Located on the second floor of the Child Development Centre, which is the grey building across the street from the Alberta Children's Hospital.
Located on the second floor of the Child Development Centre, which is the grey building across the street from the Alberta Children's Hospital.
PARKING INSTRUCTIONS
Lot #53 is a University of Calgary outdoor, metered parking lot that is east of the CDC building. Underground parking is also available at the Alberta Children's Hospital. Access is near the main entrance of the hospital.
Lot #53 is a University of Calgary outdoor, metered parking lot that is east of the CDC building. Underground parking is also available at the Alberta Children's Hospital. Access is near the main entrance of the hospital.
ADDRESS
Child Development Centre Floor 2
3820 24 Avenue NW
Calgary Alberta
T3B 2X9
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the service@location has referral information attached to it.
  • Brown means the service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the service@location's status to something other than Current
    • It was deleted if it is an ARD service@location.
Green  and Brown are always at the top of the list. These are the Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Service@Locations to ones that are current.

Common Scenario:
A Service moves from one location to another. In this case the IA Service@Location record will be made defunct (non-current) and a new Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Service@Location to a current service@location.

Individual referral process
  1. Click on a non-current (Red) Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Service@Location to the current one.
  6. Repeat these steps for each Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Service@Location with common referral info is with current status for this service; One or more Service@Locations where replaced by new one.
  1. Click on any current Service@Location whether it has referral info (Green) or not (Brown).
  2. The service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Service@Locations for a service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current service locations.
Generally we want to replicate current common referral info to new or replaced service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Service@Location to another.

 

V4.12