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This healthcare service has 1 current healthcare service locations.
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Sexual Assault Healthcare Provider Consult Line   at
Alberta Wide
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
This service provides expert advice and guidance to healthcare providers about sexual assault medical and forensic response services, including exams, testing, treatment, and evidence collection.Healthcare providers call this line for advice and guidance about sexual assault medical and forensic response services including:
  • exams
  • testing
  • treatment
  • evidence collection
Customized options for care are discussed with the healthcare provider with an aim to allow clients to receive medical and forensic care in their home communities as much as possible / desired.
This service provides expert advice and guidance to healthcare providers about sexual assault medical and forensic response services, including exams, testing, treatment, and evidence collection.Healthcare providers call this line for advice and guidance about sexual assault medical and forensic response services including:
  • exams
  • testing
  • treatment
  • evidence collection
Customized options for care are discussed with the healthcare provider with an aim to allow clients to receive medical and forensic care in their home communities as much as possible / desired.
ROUTINE REFERRAL PROCESS
  • Healthcare providers call this consult line for advice and guidance on sexual assault medical care and forensic evidence collection.
  • The consult line is staffed by experienced Registered Nurses with specialized training in sexual assault care and evidence collection.
  • Callers can call RAAPID North or RAAPID South and can ask to be connect to the sexual assault consult line.
  • Calls are taken 24 hours a day, 7 days a week
  • Healthcare providers call this consult line for advice and guidance on sexual assault medical care and forensic evidence collection.
  • The consult line is staffed by experienced Registered Nurses with specialized training in sexual assault care and evidence collection.
  • Callers can call RAAPID North or RAAPID South and can ask to be connect to the sexual assault consult line.
  • Calls are taken 24 hours a day, 7 days a week
URGENT REFERRAL PROCESS
Urgent referral process not applicable
Urgent referral process not applicable
EMERGENCY REFERRAL PROCESS
Emergency referral process not applicable
Emergency referral process not applicable
ELIGIBILITY REQUIREMENTS
  • The consult line is designed to provided advice and guidance to healthcare providers with patients over 14 years of age.
  • If your patient is under 14 years of age, consult line staff can help find a suitable service for them.
  • The consult line is designed to provided advice and guidance to healthcare providers with patients over 14 years of age.
  • If your patient is under 14 years of age, consult line staff can help find a suitable service for them.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 1 calendar days.
  • Communication of appointment details status to patient and referral source will occur within 1 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 1 calendar days.
 
PHONE
1-800-661-1700 (RAAPID South)
TOLL FREE PHONE
1-800-282-9911 (RAAPID North)
REFERRAL FORM
Not applicable - no referral forms needed.
Not applicable - no referral forms needed.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Sexual aggression
Please have this information handy before calling: patient's sex, type of sexual assault, length of time (hours) since assault
 
Consult line will take calls regardless of how long ago the assault happened

Sexual assault
Please have this information handy before calling: patient's sex, type of sexual assault, length of time (hours) since assault
 
Consult line will take calls regardless of how long ago the assault happened

Sexual assault victim
Please have this information handy before calling: patient's sex, type of sexual assault, length of time (hours) since assault
 
Consult line will take calls regardless of how long ago the assault happened
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Not applicable - appointments are not required to access this service.
Not applicable - appointments are not required to access this service.
 
HOURS OF OPERATION
Operates 24/7:
 
ADDRESS

Alberta
T5K 2B6
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Telephone consult for healthcare providers; no physicial location.
Telephone consult for healthcare providers; no physicial location.
 
PHONE
1-800-661-1700 (RAAPID South)
TOLL FREE PHONE
1-800-282-9911 (RAAPID North)
VIRTUAL APPOINTMENT INFORMATION
Not applicable - not an appointment based service.
Not applicable - not an appointment based service.
 
PARKING MAP
Telephone consult for healthcare providers; no physicial location.
Telephone consult for healthcare providers; no physicial location.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.2