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This healthcare service has 1 current healthcare service locations.
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Opioid Use Disorder - Telephone Consultation   at
Alberta Wide
Specialty: Addiction and Mental Health
Estimated time to routine appointment: Not Available
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
This service is a province-wide telephone and e-Consult for physicians and nurse practitioners seeking advice regarding the prescribing of opioid agonist therapy (OAT) such as buprenorphine / naloxone and methadone, when treating individuals with opioid use disorder (OUD).Opioid dependence is a growing clinical and public health problem throughout Canada, including our province. Practitioners managing persons with opioid use disorder, where there are no in-house supports for opioid use disorder (OUD) management now have access to expert consultation with an opioid use disorder physician specialist over the phone.

This telephone consult service is for primary care physicians and prescribers seeking advice regarding:
  • initiating and managing opioid agonist therapy
  • prescribing drugs like buprenorphine / naloxone, methadone or naloxone
  • treating patients with existing opioid use disorder
  • managing opioid withdrawal and consideration of opioid agonist therapy
This consult service will not provide advice on pain management using opioids or alternatives.

Primary care providers wanting to consult a pain management specialist may benefit from resources listed by the Calgary Pain Management Centre.
This service is a province-wide telephone and e-Consult for physicians and nurse practitioners seeking advice regarding the prescribing of opioid agonist therapy (OAT) such as buprenorphine / naloxone and methadone, when treating individuals with opioid use disorder (OUD).Opioid dependence is a growing clinical and public health problem throughout Canada, including our province. Practitioners managing persons with opioid use disorder, where there are no in-house supports for opioid use disorder (OUD) management now have access to expert consultation with an opioid use disorder physician specialist over the phone.

This telephone consult service is for primary care physicians and prescribers seeking advice regarding:
  • initiating and managing opioid agonist therapy
  • prescribing drugs like buprenorphine / naloxone, methadone or naloxone
  • treating patients with existing opioid use disorder
  • managing opioid withdrawal and consideration of opioid agonist therapy
This consult service will not provide advice on pain management using opioids or alternatives.

Primary care providers wanting to consult a pain management specialist may benefit from resources listed by the Calgary Pain Management Centre.
ELIGIBILITY REQUIREMENTS
Any prescriber can reach out to Virtual Opioid Dependency Program (VODP)
Practitioners managing persons with opioid use disorder, including primary care practitioners, Nurse Practitioners (NPs), Paramedics, ED physicians and inpatients where there are no in-house supports for OUD management now have access to expert consultation with an opioid use disorder physician specialist over the phone.
This telephone consult service is for primary care physicians and prescribers seeking advice regarding:
  • Initiating and managing opioid agonist therapy
  • Prescribing drugs like buprenorphine/naloxone, methadone or naloxone
  • Treating patients with existing opioid use disorder
  • Managing opioid withdrawal and consideration of opioid agonist therapy
This consult service will not provide advice on pain management using opioids or alternatives.
Any prescriber can reach out to Virtual Opioid Dependency Program (VODP)
Practitioners managing persons with opioid use disorder, including primary care practitioners, Nurse Practitioners (NPs), Paramedics, ED physicians and inpatients where there are no in-house supports for OUD management now have access to expert consultation with an opioid use disorder physician specialist over the phone.
This telephone consult service is for primary care physicians and prescribers seeking advice regarding:
  • Initiating and managing opioid agonist therapy
  • Prescribing drugs like buprenorphine/naloxone, methadone or naloxone
  • Treating patients with existing opioid use disorder
  • Managing opioid withdrawal and consideration of opioid agonist therapy
This consult service will not provide advice on pain management using opioids or alternatives.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Call the service using the contact information in this profile.
Call the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
ADDITIONAL SERVICE DETAILS
All consults are completed the same day.
Please follow the link for more information about this service.

Opioid Use Disorder - Telephone Consultation
All consults are completed the same day.
Please follow the link for more information about this service.

Opioid Use Disorder - Telephone Consultation
 
PHONE
780-735-0811 (RAAPID North)
403-944-4486 (RAAPID South)
TOLL FREE PHONE
1-800-282-9911 (RAAPID North)
1-800-661-1700 (RAAPID South)
REFERRAL PHONE
780-735-0811 RAAPID North
403-944-4486 RAAPID South
1-800-282-9911 RAAPID North
1-800-661-1700 RAAPID South
REFERRAL FORM
REFERRAL ADVICE
eReferral eConsult
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Opioid abuse
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
For OAT dosing instructions and other OAT questions.
+-
Opioid withdrawal
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Managing opioid withdrawal and consideration of opioid agonist therapy
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Opioid abuse
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
For Opiod Agonist Therapy (OAT) dosing instructions and other OAT questions.
+-
Opioid withdrawal
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Managing opioid withdrawal and consideration of opioid agonist therapy
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
 
HOURS OF OPERATION
Operates 24/7:
 
ADDRESS

Alberta
T5K 2B6
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
 
PHONE
780-735-0811 (RAAPID North)
403-944-4486 (RAAPID South)
TOLL FREE PHONE
1-800-282-9911 (RAAPID North)
1-800-661-1700 (RAAPID South)
 
PARKING INSTRUCTIONS
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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