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Community Accessible Rehabilitation (CAR) - Central Access and Triage (CAT)   at
Calgary Zone and Area
Central Access Healthcare Service
Connect Care Specialty: Rehabilitation
Connect Care Department: CALGARY ZONE COM ACC REHAB CAT
Alberta Health Services - Calgary Zone
CENTRAL ACCESS SERVICES
This is the Central Triage Department for Community Accessible Rehabilitation (CAR). Referrals that meet CAR criteria for amputee, musculoskeletal, neurological, post COVID and rheumatological rehabilitation or pre-driving assessments to be sent here.
This is the Central Triage Department for Community Accessible Rehabilitation (CAR). Referrals that meet CAR criteria for amputee, musculoskeletal, neurological, post COVID and rheumatological rehabilitation or pre-driving assessments to be sent here.
ROUTINE REFERRAL PROCESS
All referrals are triaged for urgency. Submit completed referrals via fax OR through EPIC/Connect Care, using the following process:
  1. Select "+Add Order" in bottom left of your Encounter.
  2. Type in “Rehabilitation” in the “+ add order” box. Press "Enter".
  3. Select “Ambulatory Referral to Rehabilitation” under “after visit procedures” heading. Click “Accept”.
  4. Complete CAR referral by filling in:
    1. By Provider: name of referring provider
    2. To Dept: CALGARY ZONE COM ACC REHAB CAT (or 102110)
    3. Reason: Musculoskeletal Injury Rehabilitation or Neurological Rehabilitation (for CAR referrals DO NOT enter diagnosis)
    4. Priority: ‘routine’
    5. Select functional problems the client is experiencing
    6. Indicate whether or not client is aware of referral and able to participate
    7. Patient’s current status: select as appropriate
    8. Referred on date: enter date
    9. Is the referral for a new problem: select as appropriate
    10. Comments: enter smartphrase .carmskreferral OR .carneuroreferral
(Add this to your smartphrases:  SmartPhrase Manager → SmartPhrase Lookup, type carneuroreferral → Accept → + Add Me)

    5. Accept and Sign the order.
All referrals are triaged for urgency. Submit completed referrals via fax OR through EPIC/Connect Care, using the following process:
  1. Select "+Add Order" in bottom left of your Encounter.
  2. Type in “Rehabilitation” in the “+ add order” box. Press "Enter".
  3. Select “Ambulatory Referral to Rehabilitation” under “after visit procedures” heading. Click “Accept”.
  4. Complete CAR referral by filling in:
    1. By Provider: name of referring provider
    2. To Dept: CALGARY ZONE COM ACC REHAB CAT (or 102110)
    3. Reason: Musculoskeletal Injury Rehabilitation or Neurological Rehabilitation (for CAR referrals DO NOT enter diagnosis)
    4. Priority: ‘routine’
    5. Select functional problems the client is experiencing
    6. Indicate whether or not client is aware of referral and able to participate
    7. Patient’s current status: select as appropriate
    8. Referred on date: enter date
    9. Is the referral for a new problem: select as appropriate
    10. Comments: enter smartphrase .carmskreferral OR .carneuroreferral
(Add this to your smartphrases:  SmartPhrase Manager → SmartPhrase Lookup, type carneuroreferral → Accept → + Add Me)

    5. Accept and Sign the order.
URGENT REFERRAL PROCESS
All referrals are triaged for urgency. Submit completed referrals via fax OR through EPIC/Connect Care, using the following process:
  1. Select "+Add Order" in bottom left of your Encounter.
  2. Type in “Rehabilitation” in the “+ add order” box. Press "Enter".
  3. Select “Ambulatory Referral to Rehabilitation” under “after visit procedures” heading. Click “Accept”.
  4. Complete CAR referral by filling in:
    1. By Provider: name of referring provider
    2. To Dept: CALGARY ZONE COM ACC REHAB CAT (or 102110)
    3. Reason: Musculoskeletal Injury Rehabilitation or Neurological Rehabilitation (for CAR referrals DO NOT enter diagnosis)
    4. Priority: ‘routine’
    5. Select functional problems the client is experiencing
    6. Indicate whether or not client is aware of referral and able to participate
    7. Patient’s current status: select as appropriate
    8. Referred on date: enter date
    9. Is the referral for a new problem: select as appropriate
    10. Comments: enter smartphrase .carmskreferral OR .carneuroreferral
(Add this to your smartphrases:  SmartPhrase Manager → SmartPhrase Lookup, type carneuroreferral → Accept → + Add Me)

    5. Accept and Sign the order.
All referrals are triaged for urgency. Submit completed referrals via fax OR through EPIC/Connect Care, using the following process:
  1. Select "+Add Order" in bottom left of your Encounter.
  2. Type in “Rehabilitation” in the “+ add order” box. Press "Enter".
  3. Select “Ambulatory Referral to Rehabilitation” under “after visit procedures” heading. Click “Accept”.
  4. Complete CAR referral by filling in:
    1. By Provider: name of referring provider
    2. To Dept: CALGARY ZONE COM ACC REHAB CAT (or 102110)
    3. Reason: Musculoskeletal Injury Rehabilitation or Neurological Rehabilitation (for CAR referrals DO NOT enter diagnosis)
    4. Priority: ‘routine’
    5. Select functional problems the client is experiencing
    6. Indicate whether or not client is aware of referral and able to participate
    7. Patient’s current status: select as appropriate
    8. Referred on date: enter date
    9. Is the referral for a new problem: select as appropriate
    10. Comments: enter smartphrase .carmskreferral OR .carneuroreferral
(Add this to your smartphrases:  SmartPhrase Manager → SmartPhrase Lookup, type carneuroreferral → Accept → + Add Me)

    5. Accept and Sign the order.
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.  If an emergency consult is required, providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.  If an emergency consult is required, providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
ELIGIBILITY REQUIREMENTS
Client must be medically stable, and be physically and cognitively able to participate in an active rehabilitation program.
Specific referral criteria are found in the profiles for:
  1. Community Accessible Rehabilitation (CAR) - Musculoskeletal Rehabilitation, including Rheumatology
  2. Community Accessible Rehabilitation (CAR) - Neurological Rehabilitation, including Amputee
  3. Community Accessible Rehabilitation (CAR) - Post-COVID-19 Rehabilitation
  4. Community Accessible Rehabilitation (CAR) - Pre-Driving Assessment
NOTE: Community Accessible Rehabilitation (CAR) - Pulmonary Rehabilitation referrals are processed separately, with information listed in that program profile.
Client must be medically stable, and be physically and cognitively able to participate in an active rehabilitation program.
Specific referral criteria are found in the profiles for:
  1. Community Accessible Rehabilitation (CAR) - Musculoskeletal Rehabilitation, including Rheumatology
  2. Community Accessible Rehabilitation (CAR) - Neurological Rehabilitation, including Amputee
  3. Community Accessible Rehabilitation (CAR) - Post-COVID-19 Rehabilitation
  4. Community Accessible Rehabilitation (CAR) - Pre-Driving Assessment
NOTE: Community Accessible Rehabilitation (CAR) - Pulmonary Rehabilitation referrals are processed separately, with information listed in that program profile.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 2 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
ADDITIONAL SERVICE DETAILS
Clients must arrange their own transportation to appointments.
Clients requiring a support person must attend with the support person.
Language line services are available.
If you require a new splint, note that the average cost is $30-50 which is not covered by Alberta Health.  The therapist will discuss it with you at the time. You will receive a bill in the mail and will not have to pay at the appointment. If you already have a splint, please bring this or any other splint that you wear, to the appointment with you.
Clients must arrange their own transportation to appointments.
Clients requiring a support person must attend with the support person.
Language line services are available.
If you require a new splint, note that the average cost is $30-50 which is not covered by Alberta Health.  The therapist will discuss it with you at the time. You will receive a bill in the mail and will not have to pay at the appointment. If you already have a splint, please bring this or any other splint that you wear, to the appointment with you.
 
CENTRAL ACCESS REFERRAL PHONE
403-943-0279
CENTRAL ACCESS REFERRAL FAX
403-943-0578
REFERRAL RESOURCES
Specialist LINK
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Injury of upper extremity
Medication List (dose, frequency, route)
 
Within 1 month
Community Accessible Rehabilitation Musculoskeletal / Upper Extremity referral
 
Current
Surgical report
 
Current
+-
Musculoskeletal injury rehabilitation
Medication List (dose, frequency, route)
 
Within 1 month
Community Accessible Rehabilitation Musculoskeletal / Upper Extremity referral
 
Current
Surgical report
 
Current
+-
Neurological injury
Medication List (dose, frequency, route)
 
Within 1 month
Functional limitations
 
Current
Medical discharge report
 
Current
Past medical history
 
Within 1 month
Rehab discharge report
 
Current
+-
Referral to rheumatology service
Medication List (dose, frequency, route)
 
Within 1 month
Community Accessible Rehabilitation Musculoskeletal / Rheumatology referral
 
Current
Pertinent surgical report
 
Within 6 months


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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