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Facilitated Access to Specialized Treatment (FAST) Program - Orthopedic and Spine   at
Alberta Wide
Estimated time to routine appointment: Not Available
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
This program is a provincial central access and intake program for surgical referrals.When referring to FAST, referring providers can choose a next-available surgeon with the shortest waitlist, a specific surgeon, clinic or site, or an out of zone provider. FAST receives the surgical referrals, reviews them for completeness and duplication, and then sends them to appropriate surgeons for triage and booking.

FAST is being implemented in phases, with all surgical specialties being added to all Zones over time.

For more information about FAST, go to ahs.ca/FAST.
This program is a provincial central access and intake program for surgical referrals.When referring to FAST, referring providers can choose a next-available surgeon with the shortest waitlist, a specific surgeon, clinic or site, or an out of zone provider. FAST receives the surgical referrals, reviews them for completeness and duplication, and then sends them to appropriate surgeons for triage and booking.

FAST is being implemented in phases, with all surgical specialties being added to all Zones over time.

For more information about FAST, go to ahs.ca/FAST.
ROUTINE REFERRAL PROCESS
Professional referral required. Please review the Provincial Adult Orthopedic & Spine Referral Pathway for instructions and any labs and diagnostic imaging required with your referral.
IMPORTANT NOTE FOR EDMONTON REFERRALS: If you are submitting referrals for hand, wrist and elbow, please fax them to: 780-643-1235. For all other non-urgent orthopedic surgery referrals, please fax to: 780-670-3221.
Professional referral required. Please review the Provincial Adult Orthopedic & Spine Referral Pathway for instructions and any labs and diagnostic imaging required with your referral.
IMPORTANT NOTE FOR EDMONTON REFERRALS: If you are submitting referrals for hand, wrist and elbow, please fax them to: 780-643-1235. For all other non-urgent orthopedic surgery referrals, please fax to: 780-670-3221.
URGENT REFERRAL PROCESS
Urgent Advice - Patient MAY need to be seen immediately. Patients with conditions that require same day intervention and/or diagnostics but not hospitalizations and not life threatening.

Indications: Acute fractures including all fractures within 4 weeks of injury, acute tendon ruptures and torn ligaments, dislocation, metastatic bone tumors including impending pathologic fractures, acute pathologic fractures.
Note: For suspected primary or locally aggressive bone tumors, refer to Orthopaedic Oncology (except in Lethbridge - Call orthopaedic surgeon on call for Wrist)
Note: If the patient is already under the care of an orthopaedic surgeon for this injury, please contact them. Please refer to specific process for acute injuries on Pages 2-3 of the Provincial Adult Orthopedic & Spine Referral Pathway.
North: Call Surgeon on Call through RAAPID North: 780-735-0811

Edmonton: 
  • For hand & wrist: Call Plastic Surgeon or Orthopedic Surgeon on Call through RAAPID North: 780-735-0811.
  • For all other: Call Orthopedic Consult Line through RAAPID North: 780-735-0811.
Central: Call Surgeon on Call through RAAPID North (North of Red Deer): 780-735-0811 or South (in and south of Red Deer):
403-944-4486

Calgary: Call Surgeon on Call through RAAPID South: 403-944-4486

South: Call Surgeon on Call to arrange urgent consult
Urgent Advice - Patient MAY need to be seen immediately. Patients with conditions that require same day intervention and/or diagnostics but not hospitalizations and not life threatening.

Indications: Acute fractures including all fractures within 4 weeks of injury, acute tendon ruptures and torn ligaments, dislocation, metastatic bone tumors including impending pathologic fractures, acute pathologic fractures.
Note: For suspected primary or locally aggressive bone tumors, refer to Orthopaedic Oncology (except in Lethbridge - Call orthopaedic surgeon on call for Wrist)
Note: If the patient is already under the care of an orthopaedic surgeon for this injury, please contact them. Please refer to specific process for acute injuries on Pages 2-3 of the Provincial Adult Orthopedic & Spine Referral Pathway.
North: Call Surgeon on Call through RAAPID North: 780-735-0811

Edmonton: 
  • For hand & wrist: Call Plastic Surgeon or Orthopedic Surgeon on Call through RAAPID North: 780-735-0811.
  • For all other: Call Orthopedic Consult Line through RAAPID North: 780-735-0811.
Central: Call Surgeon on Call through RAAPID North (North of Red Deer): 780-735-0811 or South (in and south of Red Deer):
403-944-4486

Calgary: Call Surgeon on Call through RAAPID South: 403-944-4486

South: Call Surgeon on Call to arrange urgent consult
EMERGENCY REFERRAL PROCESS
Emergency Consultation - Patient NEEDS to be seen immediately
Call RAAPID or send patient to Emergency for: Open fractures and / or fractures potentially requiring acute operative treatment (bimalleolar ankle #, markedly displaced wrist #, hip#, long bone #s, comminuted proximal humerus #, etc.); suspected septic joints and Orthopedic infections; irreducible acute joint dislocations; compartment syndrome (acute); cauda equina or progressive neurologic deficit after injury.
Refer directly to the Emergency Department or call RAAPID
Emergency Consultation - Patient NEEDS to be seen immediately
Call RAAPID or send patient to Emergency for: Open fractures and / or fractures potentially requiring acute operative treatment (bimalleolar ankle #, markedly displaced wrist #, hip#, long bone #s, comminuted proximal humerus #, etc.); suspected septic joints and Orthopedic infections; irreducible acute joint dislocations; compartment syndrome (acute); cauda equina or progressive neurologic deficit after injury.
Refer directly to the Emergency Department or call RAAPID
ELIGIBILITY REQUIREMENTS
  1. Review clinical pathways for your patient’s condition if available.
  2. Submit referral:
    • North/South/Central/ Calgary Zones for non-urgent orthopedic surgery and spine: 
      1. Review the Provincial Adult Orthopedic & Spine Referral Pathway.
      2. Complete the referral form (Found in most community EMRs). Add details requested on pg. 2 of the form. Note: If you cannot access the form from your EMR, complete a referral letter. Include a clear reason for referral and specify if you want a next available provider with the shortest wait time, or a named provider, clinic, site, or an out of zone provider.
      3. Attach all labs and diagnostic imaging from the above listed Referral Pathway.
      4. Submit your referral by:
        • Fax, or
        • Alberta Netcare eReferral, or 
        • Connect Care - Use Outgoing Referral process. Refer to this document for interim state instructions on how to refer to FAST using Connect Care.
    • Edmonton Zone:
      1. Review the Provincial Adult Orthopedic & Spine Referral Pathway
      2. Complete the referral form (Found in most community EMRs). Add details requested on pg. 2 of the form. Note: If you cannot access the form from your EMR, complete a referral letter. Include a clear reason for referral and specify if you want a next available provider with the shortest wait time, a named provider, clinic, site, or an out of zone provider. 
      3. Attach all labs and diagnostic imaging from the above listed Referral Pathway 
      4. Submit your referrals via:
        • Fax: 780-670-3221. Fax elbow, hand and wrist referrals to: 780-643-1235.
        • Alberta Netcare eReferral, or
        • Connect Care for hand/wrist/elbow surgery, head and neck surgery & shoulder surgery using the Internal Referral process. Refer to this document for interim state instructions on how to refer to FAST using Connect Care.
  3. View the patient's referral in the Alberta Netcare.
  1. Review clinical pathways for your patient’s condition if available.
  2. Submit referral:
    • North/South/Central/ Calgary Zones for non-urgent orthopedic surgery and spine: 
      1. Review the Provincial Adult Orthopedic & Spine Referral Pathway.
      2. Complete the referral form (Found in most community EMRs). Add details requested on pg. 2 of the form. Note: If you cannot access the form from your EMR, complete a referral letter. Include a clear reason for referral and specify if you want a next available provider with the shortest wait time, or a named provider, clinic, site, or an out of zone provider.
      3. Attach all labs and diagnostic imaging from the above listed Referral Pathway.
      4. Submit your referral by:
        • Fax, or
        • Alberta Netcare eReferral, or 
        • Connect Care - Use Outgoing Referral process. Refer to this document for interim state instructions on how to refer to FAST using Connect Care.
    • Edmonton Zone:
      1. Review the Provincial Adult Orthopedic & Spine Referral Pathway
      2. Complete the referral form (Found in most community EMRs). Add details requested on pg. 2 of the form. Note: If you cannot access the form from your EMR, complete a referral letter. Include a clear reason for referral and specify if you want a next available provider with the shortest wait time, a named provider, clinic, site, or an out of zone provider. 
      3. Attach all labs and diagnostic imaging from the above listed Referral Pathway 
      4. Submit your referrals via:
        • Fax: 780-670-3221. Fax elbow, hand and wrist referrals to: 780-643-1235.
        • Alberta Netcare eReferral, or
        • Connect Care for hand/wrist/elbow surgery, head and neck surgery & shoulder surgery using the Internal Referral process. Refer to this document for interim state instructions on how to refer to FAST using Connect Care.
  3. View the patient's referral in the Alberta Netcare.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
 
FAX
1-833-627-7025 (North Zone)
1-833-627-7022 (Central Zone)
1-833-627-7024 (South Zone)
1-833-627-7023 (Calgary Zone)
780-670-3221 (Edmonton Zone)
TOLL FREE PHONE
1-833-553-3278
REFERRAL FORM
LINKED SPECIALISTS
Abelseth, Gregory A.
Abolghasemian, Mansour
Akinbiyi, Oluwatosin Akindapo (Tosin)
Anderson, Stephen Lance (Lance)
Arnett, Gordon D.
Baburam, Ashokchand (Ashok)
Badre, Armin
Bakir, Christina Pearl
Balyk, Robert A.
Batuyong, Eldridge D.
Bergman, Joseph (Joe)
Boorman, Richard Stuart
Bornes, Troy Douglas
Bouchard, Joseph Jacques Adrien (Jacques)
Bouliane, Martin Joseph (Marty)
Bowen, Clifford Vaughan Alisby (Vaughan)
Bowes, Julia
Buchko, Gregory Mark Lynn (Greg)
Burkart, Brian C.
Campbell, Scott Riley Marshall (Riley)
Chan, Robert Koon Wah
Chaudhary, Reyhan (Rey)
Chukwunyerenwa, Chukwudi Kingsley
Cinats, John G.
Clark, Marcia Lynn
Cundal, Cory Shaun
Denkema, Raubenheimer
Desy, Nicholas
Duffy, Paul James
Durand, D'Arcy Christopher
Ekert, Lee
Evaniew, Nathan M.
Fernhout, Mark John
French, Stephen John
Fruson, Lee
Furey, Matthew Joseph
Gaudelli, Cinzia Anna
Glasgow, Donald Louis Maclean
Glasgow, Robert Ronald Maclean
Goplen, Gordon Robert
Harding, Graeme
Heard, S Mark A.
Heinrichs, Luke
Henderson, Winston Bryce
Herman, Benjamin Vincent
Hiemstra, Laurie Anne
Hildebrand, Kevin A.
Hiscox, Christina Mary Ann
Hui, Catherine May Ting
Ibrahim, Sameh
Illical, Emmanuel Michael
Jena, Debakanta
Jiang, Hongxing (Harry)
Johnston, Kelly Dean
Joly, Denis
Jones, Ewen
Kooner, Sahil
Kopka, Michaela
Korbyl, Robert Edward
Korley, Robert Ellison Clottey
Kortbeek, Frank
Kosak, Adam Davis
Kowalczyk, Earl Sheldon
Kubik, Jeremy
Kuchinad, Raul Ashok
Kumar, Sunail
Kwan, Stephen Fee (Steve)
Kwong, Cory
Lalani, Aleem
Lapner, Michael
Lategan, Jan Hendrik Jacobus
Lavoie, Guy John
Lavoie, Michel V. (Mitch)
LeBlanc, Justin Matthew
Leung, Paul Man K.
Lewkonia, Peter David
Lo, Ian King Yeung
MacKenzie, James R.
Manolescu, Andrei
Maragh, Krishna Kumar
Martin, Robert Paul
Masson, Edward C.O.
McGale, Jance
Meldrum, Alexander
Mohtadi, Nicholas G. (Nick)
Monument, Michael James
Mrkonjic, Linda Antonija
Ng, Richard
Nicholls, Fred
O'Brien, Maureen Dawn
Otto, David D. (Dave)
Page, Jessica
Panaro, Carlo Domenic Anthony
Paul, Paulose Jacob
Pearce, Timothy James (Tim)
Powell, James N. (Jim)
Puloski, Shannon K.T.
Qureshi, Irfan Tahir
Rendall, Edward Osborne (Ed)
Rezansoff, Alexander James
Riaz, Salman
Rollick, Natalie
Sabo, Marlis Tamara
Scharfenberger, Angela
Schneider, Prism Steorra
Schwartzenberger, Edward
Sharma, Rajrishi
Sheps, David Morton
Sommerfeldt, Mark Francis
Soroceanu, Alexandra (Alex)
Souster, Matthew
Sridharan, Sarup
Stewart, James Ivar
Stiegelmar, Robert E.
Swamy, Ganesh
Thomas, Kenneth Charles
Timmermann, Scott Andrew
Weber, Donald William (Don)
Weeks, Colleen Allison
Werle, Jason Robert
Wessels, Wynand
Wheat Hozack, Margaret Joan
White, Neil Jeffrey
Wiens, Scott Wesley
Wolstenholme, Keith Robert
Zaharia, Pierre Philippe
Zhang, Lu
Abelseth, Gregory A.
Abolghasemian, Mansour
Akinbiyi, Oluwatosin Akindapo (Tosin)
Anderson, Stephen Lance (Lance)
Arnett, Gordon D.
Baburam, Ashokchand (Ashok)
Badre, Armin
Bakir, Christina Pearl
Balyk, Robert A.
Batuyong, Eldridge D.
Bergman, Joseph (Joe)
Boorman, Richard Stuart
Bornes, Troy Douglas
Bouchard, Joseph Jacques Adrien (Jacques)
Bouliane, Martin Joseph (Marty)
Bowen, Clifford Vaughan Alisby (Vaughan)
Bowes, Julia
Buchko, Gregory Mark Lynn (Greg)
Burkart, Brian C.
Campbell, Scott Riley Marshall (Riley)
Chan, Robert Koon Wah
Chaudhary, Reyhan (Rey)
Chukwunyerenwa, Chukwudi Kingsley
Cinats, John G.
Clark, Marcia Lynn
Cundal, Cory Shaun
Denkema, Raubenheimer
Desy, Nicholas
Duffy, Paul James
Durand, D'Arcy Christopher
Ekert, Lee
Evaniew, Nathan M.
Fernhout, Mark John
French, Stephen John
Fruson, Lee
Furey, Matthew Joseph
Gaudelli, Cinzia Anna
Glasgow, Donald Louis Maclean
Glasgow, Robert Ronald Maclean
Goplen, Gordon Robert
Harding, Graeme
Heard, S Mark A.
Heinrichs, Luke
Henderson, Winston Bryce
Herman, Benjamin Vincent
Hiemstra, Laurie Anne
Hildebrand, Kevin A.
Hiscox, Christina Mary Ann
Hui, Catherine May Ting
Ibrahim, Sameh
Illical, Emmanuel Michael
Jena, Debakanta
Jiang, Hongxing (Harry)
Johnston, Kelly Dean
Joly, Denis
Jones, Ewen
Kooner, Sahil
Kopka, Michaela
Korbyl, Robert Edward
Korley, Robert Ellison Clottey
Kortbeek, Frank
Kosak, Adam Davis
Kowalczyk, Earl Sheldon
Kubik, Jeremy
Kuchinad, Raul Ashok
Kumar, Sunail
Kwan, Stephen Fee (Steve)
Kwong, Cory
Lalani, Aleem
Lapner, Michael
Lategan, Jan Hendrik Jacobus
Lavoie, Guy John
Lavoie, Michel V. (Mitch)
LeBlanc, Justin Matthew
Leung, Paul Man K.
Lewkonia, Peter David
Lo, Ian King Yeung
MacKenzie, James R.
Manolescu, Andrei
Maragh, Krishna Kumar
Martin, Robert Paul
Masson, Edward C.O.
McGale, Jance
Meldrum, Alexander
Mohtadi, Nicholas G. (Nick)
Monument, Michael James
Mrkonjic, Linda Antonija
Ng, Richard
Nicholls, Fred
O'Brien, Maureen Dawn
Otto, David D. (Dave)
Page, Jessica
Panaro, Carlo Domenic Anthony
Paul, Paulose Jacob
Pearce, Timothy James (Tim)
Powell, James N. (Jim)
Puloski, Shannon K.T.
Qureshi, Irfan Tahir
Rendall, Edward Osborne (Ed)
Rezansoff, Alexander James
Riaz, Salman
Rollick, Natalie
Sabo, Marlis Tamara
Scharfenberger, Angela
Schneider, Prism Steorra
Schwartzenberger, Edward
Sharma, Rajrishi
Sheps, David Morton
Sommerfeldt, Mark Francis
Soroceanu, Alexandra (Alex)
Souster, Matthew
Sridharan, Sarup
Stewart, James Ivar
Stiegelmar, Robert E.
Swamy, Ganesh
Thomas, Kenneth Charles
Timmermann, Scott Andrew
Weber, Donald William (Don)
Weeks, Colleen Allison
Werle, Jason Robert
Wessels, Wynand
Wheat Hozack, Margaret Joan
White, Neil Jeffrey
Wiens, Scott Wesley
Wolstenholme, Keith Robert
Zaharia, Pierre Philippe
Zhang, Lu
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Ankle pain
Pain - foot and ankle

Arthritis of elbow
Arthritis - Elbow

Arthritis of hand
Arthritis of Hand - Including Thumb and Fingers

Arthritis of hip
Arthritis - Hip
Includes: Osteoarthritis, rheumatoid arthritis, inflammatory arthritis

Arthritis of knee
Arthritis - Knee
Includes: Osteoarthritis, inflammatory arthropathy

Arthritis of wrist

Avascular necrosis of hip
Avascular Necrosis (AVN) (Without osteoarthritis - hip)

Back pain
Back pain (without neurological symptoms or referred pain)

Carpal tunnel syndrome

Chronic pain of soft tissue of elbow region
Chronic soft tissue pain - Elbow
Includes: Lateral and medial epicondylosis

Complication associated with prosthetic hip arthroplasty
Symptomatic Hip Arthroplasty

Congenital hip dysplasia
Congenital Hip Dysplasia (without osteoarthritis)

Deformity of bone of hip region
Bone Deformity Other - Hip
Includes: Length inequality, rotational problem

Deformity of foot and/or ankle
Deformity - Foot

Deformity of spine
Spinal Deformity
Includes: Scoliosis

Deformity of wrist and/or hand
Deformity - Hand & Wrist
Includes: Rheumatoid hand deformities, tendon related deformity (mallet finger, jersey finger, boutonniere’s); dupuytren’s contracture

Disorder of ligament of hand
Ligament Pathologies - Hand
Includes: Chronic rupture of ulnar collateral ligament of thumb, Chronic tear of ligament of finger or thumb

Disorder of ligament of hand and/or wrist
Ligament Pathologies - Hand & Wrist
Includes: Scapholunate, triangular fibrocartilage complex (TFCC) / distal radial ulnar joint (DRUJ) instability

Acute Ligament Pathologies - Hand & Wrist
Includes: Ligament rupture or injury

Disorder of ligament of wrist
Ligament Pathologies - Wrist. Includes: Scapholunate, triangular fibrocartilage complex (TFCC) / distal radial ulnar joint (DRUJ) instability

Disorder of synovium of hip joint
Synovial Disorder - Hip
Includes: Pigmented villonodular synovitis (PVNS), osteochondromatosis

Disorder of tendon of hand and/or wrist
Tendon Pathologies - Hand & Wrist 
Includes: Instability, tendonitis, tear

Entrapment with compression of peripheral nerve at wrist and/or hand
Entrapment Neuropathy of Upper Limb (Hand Numbness)
Includes: Carpal tunnel syndrome, ulnar neuropathy, Radial neuropathy

Femoral acetabular impingement
Hip Impingement (Femoral acetabular impingement)

Foot pain
Pain - foot and ankle

Fracture of bone
FRACTURE (< 4 WEEKS) Includes: Non-union, fractures treated (surgically or non-surgically) outside of patient’s zone but requiring treatment or follow up
FRACTURE (> 4 WEEKS) Includes: Mal-union, non-union, fractures treated (surgically or non-surgically) outside of patient’s zone but requiring treatment or follow up

Hand pain
Pain - Hand

Hip pain
Pain (Without Osteoarthritis) - Hip

Instability of joint of ankle and/or foot
Instability - Ankle

Instability of knee
Instability - Knee

Mass of elbow region
Mass (Tumor or Lump) - Elbow

Mass of wrist and/or hand
Mass (Tumor or Lump) - Hand & Wrist 
Includes: Masses, Tenosynovitis

Mechanical symptom of knee
Mechanical Knee Symptoms
Includes: Locking, catching, swelling, effusion

Median nerve entrapment
Median Nerve Entrapment other than Carpal Tunnel Syndrome. Includes: Pronator Syndrome, Lacertus Syndrome

Myelopathy
Myelopathy (cervical or thoracic)
Includes: Symptoms of upper motor neuron dysfunction including, but not limited to, numbness, balance disturbance, bladder dysfunction, loss of dexterity with concordant spinal cord compression

Neck pain
Neck Pain (without neurological symptoms or referred pain)
Includes: Benign tumors

Neurogenic claudication
Neurogenic Claudication
Includes: Lumbar, lower extremity numbness, pain or weakness associated with walking or standing

Nondegenerative disorder of elbow joint
Non-degenerative Joint Pathology (Non-arthritic) - Elbow

Olecranon bursitis
Olecranon Bursitis
Includes: Gouty tophi

Orthopedic hardware of hip region in situ
Retained Orthopaedic Hardware - Hip

Orthopedic hardware of knee region in situ
Retained Orthopaedic Hardware - Knee

Orthopedic hardware of shoulder region in situ
Retained Orthopaedic Hardware - Shoulder

Pain in wrist and/or hand
Pain - Hand & Wrist

Pain of knee region
Pain (without osteoarthritis) - Knee

Radial nerve entrapment
Radial Nerve Entrapment. Includes: Radial Tunnel, Pin Compression, Wartenberg's Syndrome

Radiculopathy
Radiculopathy (cervical or lumbar) Symptoms of pain, weakness or numbness attributable to one or several nerve roots

Residual disorder as late effect of childhood hip disorder
Residual Childhood Hip Disorder
Includes: Perthes and slipped capital femoral epiphysis (SCFE)

Shoulder joint instability
Instability - Shoulder

Shoulder pain
Pain - Shoulder

Shoulder stiff
Stiffness - Shoulder

Suspected rupture of tendon
Suspected Tendon Rupture (<4 weeks) 
Includes: Distal biceps tendon, triceps tendon, quadriceps tendon, achilles tendon, proximal hamstring, pectoralis major, patellar tendon ruptures
Suspected Tendon Rupture (> 4 weeks) Includes: Distal biceps tendon, triceps tendon, quadriceps tendon, achilles tendon, proximal hamstring, pectoral major, patellar tendon ruptures

Swelling of ankle and/or foot
Swelling- Foot and Ankle

Ulcer of ankle and/or foot
Ulcer - Foot

Ulnar nerve entrapment
Ulnar Nerve Entrapment. Includes: Cubital Tunnel, Guyons Syndrome

Wrist pain
Pain - Wrist
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Description:
Operating from Monday to Friday:

North Zone: 7:30 AM - 3:45 PM

Edmonton Zone: 7:30 AM - 3:45 PM

Central Zone: 8:00 AM - 4:15 PM

Calgary Zone: 7:30 AM - 3:45 PM

South Zone: 7:30 AM - 3:45 PM
   
 
ADDRESS

Alberta
T5K 2B6
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
 
PHONE
TOLL FREE PHONE
1-833-553-3278
PATIENT RESOURCES
 
PARKING INSTRUCTIONS
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V5.0