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This healthcare service has 1 current healthcare service locations.
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Emergency Information 
Calgary Rural Diabetes Program - Central Access and Triage   at
Calgary Zone and Area
Central Access Healthcare Service
Specialty: Endocrinology
Connect Care Department: CALGARY ZONE RURAL DIABETES CAT
Estimated time to routine appointment: Not Available
Alberta Health Services - Calgary Zone
CENTRAL ACCESS SERVICES
This is the Central Triage Department for Calgary Rural Diabetes Program. Referrals that meet criteria will be referred for diabetes education and counselling for people with type 1, type 2 or gestational diabetes for patients with addresses in the following communities and surrounding areas: Airdrie, Banff, Canmore, Claresholm, Diamond Valley, Didsbury, High River, Nanton, Okotoks, Strathmore and Vulcan. This service may provide:
  • diabetes education/counselling in a virtual group setting
  • one-to-one appointments with nurses and dietitians, which include an overview of the disease, complications, medications, exercise, and nutrition
This is the Central Triage Department for Calgary Rural Diabetes Program. Referrals that meet criteria will be referred for diabetes education and counselling for people with type 1, type 2 or gestational diabetes for patients with addresses in the following communities and surrounding areas: Airdrie, Banff, Canmore, Claresholm, Diamond Valley, Didsbury, High River, Nanton, Okotoks, Strathmore and Vulcan. This service may provide:
  • diabetes education/counselling in a virtual group setting
  • one-to-one appointments with nurses and dietitians, which include an overview of the disease, complications, medications, exercise, and nutrition
ELIGIBILITY REQUIREMENTS
Education and medication management is provided to adults with diabetes who meet the criteria within the program's triage guidelines.
  • HgbA1C >6.5% or confirmed diabetes diagnosis with a need for diabetes support
  • Confirmed gestational diabetes
Patients without a diabetes diagnosis who require nutrition education should be referred to Nutrition Counselling at 1-866-476-8770.
Education and medication management is provided to adults with diabetes who meet the criteria within the program's triage guidelines.
  • HgbA1C >6.5% or confirmed diabetes diagnosis with a need for diabetes support
  • Confirmed gestational diabetes
Patients without a diabetes diagnosis who require nutrition education should be referred to Nutrition Counselling at 1-866-476-8770.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information on this profile.

Urgent Referrals: Please indicate on referral form if referral is urgent. All referrals are triaged according to clinical urgency within 7 business days.
Complete the referral form and fax it to the service using the contact information on this profile.

Urgent Referrals: Please indicate on referral form if referral is urgent. All referrals are triaged according to clinical urgency within 7 business days.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Endocrinology, type CALGARY ZONE RURAL DIABETES CAT in the “To Department” section and complete order.
Indicate if referral is to be considered urgent.
Send an Internal Referral using the Ambulatory Referral Order to Endocrinology, type CALGARY ZONE RURAL DIABETES CAT in the “To Department” section and complete order.
Indicate if referral is to be considered urgent.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 42 days.
ADDITIONAL SERVICE DETAILS
Please note:
  • All referrals are triaged according to triage guidelines within 7 business days.
  • As the Calgary Rural Diabetes Clinics does not have a physician at any of their sites, Diabetes Educators may adjust medications or make recommendations according to guidelines when a medication order is received from the client’s family physician or Endocrinologist .
  • Pregnant patients with Type 1,Type 2 or suspicion of overt diabetes should be referred directly to either of the locations below of the Calgary Diabetes in Pregnancy Clinic. 
  • Patients with Gestational Diabetes will be transferred to Calgary Diabetes in Pregnancy if glucose levels are not controlled by diet/lifestyle alone and they require assessment for treatment by a diabetes specialist.
Clients seen at the Calgary Rural Diabetes Program will receive assessment, education, and self-management support to achieve targets as outlined by the referring physician, or if not specified, then national Clinical Practice Guideline targets will be followed.
Medication management follows the Provincial protocol: Diabetes Medication Adjustment - Adult DIABETES MEDICATION ADJUSTMENT - ADULT protocol HCS-296-01 (ahsnet.ca)

Self-management support may additionally include:
  • In-person or virtual follow-up
  • Group classes on basic and advanced management of diabetes
  • Routine Complication Screening (Foot Exam, Blood Pressure, etc).
Please note:
  • All referrals are triaged according to triage guidelines within 7 business days.
  • As the Calgary Rural Diabetes Clinics does not have a physician at any of their sites, Diabetes Educators may adjust medications or make recommendations according to guidelines when a medication order is received from the client’s family physician or Endocrinologist .
  • Pregnant patients with Type 1,Type 2 or suspicion of overt diabetes should be referred directly to either of the locations below of the Calgary Diabetes in Pregnancy Clinic. 
  • Patients with Gestational Diabetes will be transferred to Calgary Diabetes in Pregnancy if glucose levels are not controlled by diet/lifestyle alone and they require assessment for treatment by a diabetes specialist.
Clients seen at the Calgary Rural Diabetes Program will receive assessment, education, and self-management support to achieve targets as outlined by the referring physician, or if not specified, then national Clinical Practice Guideline targets will be followed.
Medication management follows the Provincial protocol: Diabetes Medication Adjustment - Adult DIABETES MEDICATION ADJUSTMENT - ADULT protocol HCS-296-01 (ahsnet.ca)

Self-management support may additionally include:
  • In-person or virtual follow-up
  • Group classes on basic and advanced management of diabetes
  • Routine Complication Screening (Foot Exam, Blood Pressure, etc).
 
CENTRAL ACCESS REFERRAL PHONE
844-445-5588
CENTRAL ACCESS REFERRAL FAX
403-776-3801
REFERRAL FORMS
CENTRAL ACCESS LINKED SERVICES
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Initiation of first time insulin therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Indicate date of diagnosis and diabetes type (Type 1, Type 2, Gestational, LADA, Unknown)
 
N/A
Hemoglobin A1c measurement
 
Within 1 month
Specific insulin orders must be provided by referral source
 
Within 1 month
Referral must be signed by physician or nurse practitioner.
+-
Management of drug regimen
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Indicate date of diagnosis and diabetes type (Type 1, Type 2, Gestational, LADA, Unknown)
 
N/A
Hemoglobin A1c measurement
 
Within 1 month
Specific medication order must be provided by referral source
 
Within 1 month
Referral for medication adjustment must be signed by physician or nurse practitioner

Medication adjustment includes:
  • Adjust medications or make recommendations according to guidelines
  • Referring physician will be contacted if medication has been adjusted substantially
  • Referring physician will be notified for all therapeutic adjustments
+-
Nutrition education
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Indicate date of diagnosis and diabetes type (Type 1, Type 2, Gestational, LADA, Unknown)
 
N/A
Hemoglobin A1c measurement
 
Within 1 month
Must specify reason for referral
 
Within 4-6 weeks
May include education about carbohydrate counting, insulin to carbohydrate ratio, etc.

+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Gestational diabetes mellitus
< 10 Days
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Indicate date of diagnosis and diabetes type (Type 1, Type 2, Gestational, LADA, Unknown)
 
N/A
Glucose tolerance test
 
Within 1 month
Please provide prenatal record and a prescription for glucose testing supplies at time of referral.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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