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This healthcare service has 1 current healthcare service locations.
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Access Addiction & Mental Health - Central Access and Triage   at
South Zone and Area
Connect Care Specialty: Addiction and Mental Health
Connect Care Department: SOUTH ZONE AMH ACCESS CAT
Estimated time to routine appointment: Not Available
Alberta Health Services - South Zone
SERVICE DESCRIPTION
Provides a single point of access for individuals of all ages residing in South zone who have addiction and / or mental health concerns.Access Addiction & Mental Health (AAMH) is the access point for non-urgent addiction and mental health (AMH) information and services. Callers requiring access to an AMH service will be screened, triaged, and provided with a first appointment booking, or will be provided with information on appropriate community resources. Callers should be prepared to spend 30-45 minutes with a mental health therapist staff, to complete the screening and intake process.
Provides a single point of access for individuals of all ages residing in South zone who have addiction and / or mental health concerns.Access Addiction & Mental Health (AAMH) is the access point for non-urgent addiction and mental health (AMH) information and services. Callers requiring access to an AMH service will be screened, triaged, and provided with a first appointment booking, or will be provided with information on appropriate community resources. Callers should be prepared to spend 30-45 minutes with a mental health therapist staff, to complete the screening and intake process.
ROUTINE REFERRAL PROCESS
Self-Referral Process:
Self-referrals can be made by calling 1-888-594-0211 between Monday and Friday, 8:30 am to 4:30 pm.  Please note, the line is closed on weekends and statutory holidays.
External Referrals:
Access Addiction and Mental Health (AAMH) will accept referrals from physicians and community agencies on behalf of a client. Referral sources are required to fax 403-592-2925 or e-mail their referral to AMHACCESSSOUTH@AHS.CA. This email is not monitored for clients accessing services.
  • The number for calling AAMH is for patients and clients only. All inquiries related to referrals are required to be sent to AMHACCESSSOUTH@AHS.CA.
  • All the fields on the referral form must be completed
Connect Care Users: Please use the Ambulatory Referral Order to send referrals to SOUTH ZONE AMH ACCESS CAT in Connect Care.
Self-Referral Process:
Self-referrals can be made by calling 1-888-594-0211 between Monday and Friday, 8:30 am to 4:30 pm.  Please note, the line is closed on weekends and statutory holidays.
External Referrals:
Access Addiction and Mental Health (AAMH) will accept referrals from physicians and community agencies on behalf of a client. Referral sources are required to fax 403-592-2925 or e-mail their referral to AMHACCESSSOUTH@AHS.CA. This email is not monitored for clients accessing services.
  • The number for calling AAMH is for patients and clients only. All inquiries related to referrals are required to be sent to AMHACCESSSOUTH@AHS.CA.
  • All the fields on the referral form must be completed
Connect Care Users: Please use the Ambulatory Referral Order to send referrals to SOUTH ZONE AMH ACCESS CAT in Connect Care.
URGENT REFERRAL PROCESS
Individuals requiring immediate clinical services i.e., for non-life-threatening concerns requiring same day attention (e.g. displaying some signs of psychosis, suicidal ideation without intent) are directed to an emergency department or urgent care facility.
Referrals for Crisis or Urgent must go to ICAT or the nearest Emergency Department
Health Link is also available for advice by dialing 8-1-1.
Individuals requiring immediate clinical services i.e., for non-life-threatening concerns requiring same day attention (e.g. displaying some signs of psychosis, suicidal ideation without intent) are directed to an emergency department or urgent care facility.
Referrals for Crisis or Urgent must go to ICAT or the nearest Emergency Department
Health Link is also available for advice by dialing 8-1-1.
EMERGENCY REFERRAL PROCESS
Emergent Clinical Situation: When there is an imminent risk of serious harm or death to self or others (e.g. serious suicidal states, violent states or states of seriously impaired judgment, delirium, dementia, or acute psychosis, severe dissociative state, querying admission to hospital), direct patients to the nearest Emergency Department or Urgent Care facility if they are experiencing a serious illness or injury.
Patients with potentially life-threatening conditions should immediately phone 9-1-1.
Referrals for Crisis or Urgent must go to ICAT or the nearest Emergency Department
Emergent Clinical Situation: When there is an imminent risk of serious harm or death to self or others (e.g. serious suicidal states, violent states or states of seriously impaired judgment, delirium, dementia, or acute psychosis, severe dissociative state, querying admission to hospital), direct patients to the nearest Emergency Department or Urgent Care facility if they are experiencing a serious illness or injury.
Patients with potentially life-threatening conditions should immediately phone 9-1-1.
Referrals for Crisis or Urgent must go to ICAT or the nearest Emergency Department
ELIGIBILITY REQUIREMENTS
Individuals of all ages and their families experiencing symptoms of mental illness and or having issues with substance use.

Exclusion Criteria
Referrals for Crisis or Urgent must go to ICAT or the nearest Emergency Department
Individuals of all ages and their families experiencing symptoms of mental illness and or having issues with substance use.

Exclusion Criteria
Referrals for Crisis or Urgent must go to ICAT or the nearest Emergency Department
COMMUNICATION PROCESS
 
FAX
403-592-2925 (Access Addiction and Mental Health Central Intake)
TOLL FREE PHONE
1-888-594-0211 (Access Addiction and Mental Health Central Intake)
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Addiction
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Facilitation of access to mental health service
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Access Addiction & Mental Health schedules the first appointment for client seeking services. Missed appointment guidelines will be communicated by the scheduled AMH service.
Access Addiction & Mental Health schedules the first appointment for client seeking services. Missed appointment guidelines will be communicated by the scheduled AMH service.
 
HOURS OF OPERATION
Monday: 8:30 am - 4:30 pm
Tuesday: 8:30 am - 4:30 pm
Wednesday: 8:30 am - 4:30 pm
Thursday: 8:30 am - 4:30 pm
Friday: 8:30 am - 4:30 pm
Description:
Callers who do not want to wait on hold will be given the option to leave a voice message. They will be called back when an agent is available.
   
 
ADDRESS

T1K 6T5
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Access Addiction & Mental Health is a telephone only service.
Access Addiction & Mental Health is a telephone only service.
 
PHONE
TOLL FREE PHONE
1-888-594-0211 (Access Addiction and Mental Health Central Intake)
 
PARKING INSTRUCTIONS
Access Addiction & Mental Health is a telephone only service.
Access Addiction & Mental Health is a telephone only service.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
Access Addiction & Mental Health is a telephone only service.
Access Addiction & Mental Health is a telephone only service.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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