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This healthcare service has 1 current healthcare service locations.
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Community Outreach Assessment Support Team (COAST)   at
Edmonton Community Health Hub North
Connect Care Specialty: Addiction and Mental Health
Connect Care Department: EDM CHHN AMH COAST
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Aims to meet the needs of people with developmental disabilities who have complex service needs.A multidisciplinary care team that aims to support the person, family, caregivers, community, and larger systems through assessment, recommendations, intervention, education, support for transitions, and facilitation of collaborative care on complex cases.
Aims to meet the needs of people with developmental disabilities who have complex service needs.A multidisciplinary care team that aims to support the person, family, caregivers, community, and larger systems through assessment, recommendations, intervention, education, support for transitions, and facilitation of collaborative care on complex cases.
ROUTINE REFERRAL PROCESS
Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.
Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.
URGENT REFERRAL PROCESS
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
EMERGENCY REFERRAL PROCESS
For imminent risk requiring immediate intervention, call 9-1-1.

Patients may also be directed to the nearest Emergency Department or Urgent Care Facility.
For imminent risk requiring immediate intervention, call 9-1-1.

Patients may also be directed to the nearest Emergency Department or Urgent Care Facility.
ELIGIBILITY REQUIREMENTS
Individuals who are eligible for services from Disability Services, pose a significant risk and/or are desctructive to themselves, others or property.  They require intensive services and have, or have had, a history of one or more of the following diagnosis or life experiences:  A mental health disorder, Termination from services due to challenging behaviors, Specialized treatment for psychiatric and/or behavioral issues, Incarceration(s) or criminal justice involvement, Chronic substance abuse/dependency problems.
Individuals who are eligible for services from Disability Services, pose a significant risk and/or are desctructive to themselves, others or property.  They require intensive services and have, or have had, a history of one or more of the following diagnosis or life experiences:  A mental health disorder, Termination from services due to challenging behaviors, Specialized treatment for psychiatric and/or behavioral issues, Incarceration(s) or criminal justice involvement, Chronic substance abuse/dependency problems.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
587-735-8885 (Intake)
FAX
587-473-0777
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
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Behavioral therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
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Developmental disorder
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
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Intellectual disability
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Not applicable.
Not applicable.
 
HOURS OF OPERATION
Monday: 8:15 am - 4:15 pm
Tuesday: 8:15 am - 4:15 pm
Wednesday: 8:15 am - 4:15 pm
Thursday: 8:15 am - 4:15 pm
Friday: 8:15 am - 4:15 pm
Description:
By appointment only
   
 
ADDRESS
13211 Fort Road NW
Edmonton Alberta
T5A 1C3
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
We are located at the Edmonton Community Health Hub North (ECHHN). 13211 - Fort Road, Edmonton, Alberta. T5A 1C3
We are located at the Edmonton Community Health Hub North (ECHHN). 13211 - Fort Road, Edmonton, Alberta. T5A 1C3
 
PHONE
587-735-8885 (Intake)
PATIENT RESOURCES
 
PARKING INSTRUCTIONS
As services are delivered by outreach, parking is only required if attending a meeting at the main office.  Parking available.
As services are delivered by outreach, parking is only required if attending a meeting at the main office.  Parking available.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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