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Addiction and Mental Health Drop in Counselling   at
Flagstaff Family and Community Services
Specialty: Addiction and Mental Health
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Central Zone
SERVICE DESCRIPTION
Services Provided by Recovery Alberta. Drop-in counselling services for support with addiction and / or mental health concerns.Individuals can drop-in for a single counselling session when needed for support with an addiction and / or mental health concern.
Services Provided by Recovery Alberta. Drop-in counselling services for support with addiction and / or mental health concerns.Individuals can drop-in for a single counselling session when needed for support with an addiction and / or mental health concern.
ELIGIBILITY REQUIREMENTS
Adults (18 years or older)
Drop in counseling is a service that provides individuals with the option to do a walk in and have a helpful conversation with a professional within the hour of presenting. There is an option to have a phone conversation as well. Individuals can present as often as needed but are not guaranteed to see the same counselor twice.
Adults (18 years or older)
Drop in counseling is a service that provides individuals with the option to do a walk in and have a helpful conversation with a professional within the hour of presenting. There is an option to have a phone conversation as well. Individuals can present as often as needed but are not guaranteed to see the same counselor twice.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete a referral letter and fax it to the service using the contact information in this profile.
For urgent referrals please arrive earlier in the day to ensure there is sufficient time to be seen by a professional. All clients are seen on a first-come first-served basis - not triaged for urgency.
Complete a referral letter and fax it to the service using the contact information in this profile.
For urgent referrals please arrive earlier in the day to ensure there is sufficient time to be seen by a professional. All clients are seen on a first-come first-served basis - not triaged for urgency.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CENTRAL ZONE AMH ACCESS CAT in the “To Department” section and complete order
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CENTRAL ZONE AMH ACCESS CAT in the “To Department” section and complete order
REFERRAL PROCESS - FOR SELF-REFERRAL
Drop-in counselling available on a first-come first-serve basis either in person or by phone during regular business hours - Monday to Friday 8-315.
Drop-in counselling available on a first-come first-serve basis either in person or by phone during regular business hours - Monday to Friday 8-315.
ADDITIONAL SERVICE DETAILS
Addiction Counseling - Day Before Booking or Advanced Booking
Mental Health Counseling - Day Before Booking or Advanced Booking
Groups - Addiction or Mental Health - process groups and psychoeduational groups.
If the purpose of the drop in is to get connected with a mental health or addiction counselor the client will be encouraged to use the AAMH line @ 1-888-594-0211.
Addiction Counseling - Day Before Booking or Advanced Booking
Mental Health Counseling - Day Before Booking or Advanced Booking
Groups - Addiction or Mental Health - process groups and psychoeduational groups.
If the purpose of the drop in is to get connected with a mental health or addiction counselor the client will be encouraged to use the AAMH line @ 1-888-594-0211.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-385-3976
FAX
780-385-3329
REFERRAL PHONE
780-385-3976
REFERRAL FAX
780-385-3329
REFERRAL FORM
Referral Form not required.
Referral Form not required.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Addiction
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mental health service
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday:
Tuesday:
Wednesday: 10:00 am - 3:00 pm
Thursday:
Friday:
Description:
Closed 12:00PM - 1:00PM

Last walk-in session at 2:00PM
   
 
ADDRESS
4809 49 Avenue
Killam Alberta
T0B 2L0
PATIENT APPOINTMENT INSTRUCTIONS
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
 
DIRECTIONS
 
PHONE
780-385-3976
 
PARKING INSTRUCTIONS
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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