Social Work   at
Vegreville Community Health Centre
Specialty: Social Work
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Central Zone
SERVICE DESCRIPTION
Social workers provide a broad range of services related to social and family support services by assisting clients from various backgrounds solve issues with human relationships and enhancing their social well-being.Services may include:
  • Conduct assessments and develop interventions to alleviate social and personal problems
  • Identify needs and gaps and connect patients with community supports and resources
  • Empower clients to cope and problem solve during or after injury, disease or illness
  • Assist patients and families to navigate the healthcare system and address legal and financial issues impacting care
  • Provide information/education on important resources and legislation (e.g., power of attorney, guardianship, child welfare, and Protection for Persons in Care)
  • Provide support and resources to promote physical and mental wellbeing while also addressing social needs
Social workers provide a broad range of services related to social and family support services by assisting clients from various backgrounds solve issues with human relationships and enhancing their social well-being.Services may include:
  • Conduct assessments and develop interventions to alleviate social and personal problems
  • Identify needs and gaps and connect patients with community supports and resources
  • Empower clients to cope and problem solve during or after injury, disease or illness
  • Assist patients and families to navigate the healthcare system and address legal and financial issues impacting care
  • Provide information/education on important resources and legislation (e.g., power of attorney, guardianship, child welfare, and Protection for Persons in Care)
  • Provide support and resources to promote physical and mental wellbeing while also addressing social needs
ELIGIBILITY REQUIREMENTS
Patient must be connected to the respective clinic/unit to receive Social Work Services.
Patient must be connected to the respective clinic/unit to receive Social Work Services.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Call the service using the contact information in this profile.
For urgent referrals please indicate on the referral that it is Urgent.  Consult with the Social Worker if unsure if urgent.
Call the service using the contact information in this profile.
For urgent referrals please indicate on the referral that it is Urgent.  Consult with the Social Worker if unsure if urgent.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 5 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 10 days.
  • Appointment outcome to referral source within 5 days.
 
PHONE
780-632-3331 (Switchboard)
REFERRAL PHONE
780-632-3331 Switchboard
REFERRAL FORM
Refer to the respective clinic for referral form.
Refer to the respective clinic for referral form.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Counselling service
Past medical history
 
Within 1 month
No additional information needs to be attached
 
Within 1 month
+-
Crisis intervention
Past medical history
 
Within 1 month
No additional information needs to be attached
 
Within 1 month
+-
Documents
Past medical history
 
Within 1 month
No additional information needs to be attached
 
Within 1 month
+-
Education
Past medical history
 
Within 1 month
No additional information needs to be attached
 
Within 1 month
+-
Financial resource assistance
Past medical history
 
Within 1 month
No additional information needs to be attached
 
Within 1 month
+-
Referral to community service
Past medical history
 
Within 1 month
No additional information needs to be attached
 
Within 1 month
+-
Transportation request
Past medical history
 
Within 1 month
No additional information needs to be attached
 
Within 1 month
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Financial resource assistance
Medication coverage needed
 
Within 1 working business day
Urgent for medication coverage needed within one week. All other financial concerns refer to Routine Referral Guidelines. 
+-
Thoughts of self harm
Any Psychosocial Screenings completed
 
Within 1 working business day
+-
Transportation request
Date of Transport needed
 
Within 1 working business day
Urgent if transport is needed within one week, otherwise see Routine Referral Guidelines
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please contact respective clinic/unit for missed appointment guidelines.
Please contact respective clinic/unit for missed appointment guidelines.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
   
 
ADDRESS
5318 50 Street
Vegreville Alberta
T9C 1R1
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Vegreville Community Health Centre is located on 50th Avenue.
Vegreville Community Health Centre is located on 50th Avenue.
 
PHONE
780-632-3331 (Switchboard)
 
PARKING INSTRUCTIONS
Parking is provided on site.
Parking is provided on site.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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