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Hand Therapy   at
South Health Campus
Specialty: Rehabilitation
Connect Care Department: CGY SHC AH Hand Therapy
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Hand therapy services for patients who have had consultation and/or surgery at South Health Campus (SHC) by a hand surgeon.As part of the Hand Program at SHC, the Hand Therapy department provides services limited to injuries or surgery of the hand. Services include assessment, treatment and education.
Hand therapy services for patients who have had consultation and/or surgery at South Health Campus (SHC) by a hand surgeon.As part of the Hand Program at SHC, the Hand Therapy department provides services limited to injuries or surgery of the hand. Services include assessment, treatment and education.
ELIGIBILITY REQUIREMENTS
Inclusion Criteria
The patient:
- Is registered in the SHC Hand Clinic and has had consultation and/or surgery at SHC with SHC Hand Clinic Surgeon.
- Injury or surgery is limited anatomically to the hand.
- Is aware of the referral and agreeable to referral need.

Exclusion Criteria
Patients who are actively receiving or have received treatment through other services, including CAR, Ambulatory Community Physiotherapy, Other private practice clinics.
Inclusion Criteria
The patient:
- Is registered in the SHC Hand Clinic and has had consultation and/or surgery at SHC with SHC Hand Clinic Surgeon.
- Injury or surgery is limited anatomically to the hand.
- Is aware of the referral and agreeable to referral need.

Exclusion Criteria
Patients who are actively receiving or have received treatment through other services, including CAR, Ambulatory Community Physiotherapy, Other private practice clinics.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type CGY SHC AH Hand Therapy in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type CGY SHC AH Hand Therapy in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
Referrals from outside of SHC Hand Program will not be accepted
Referrals from outside of SHC Hand Program will not be accepted
COMMUNICATION PROCESS
  • Referral receipt to referring source within 2 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-956-2910
FAX
403-956-2928
REFERRAL PHONE
403-956-2910
REFERRAL FAX
403-956-2928
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Education
Date of Surgery
 
Within 1 month
X-ray, U/S, CT, NCS
 
Within 3 months
Surgery/repair type
 
Within 1 month
Restrictions
 
Within 1 month
Date of Injury
 
Within 1 month
+-
Exercise on prescription
Date of Surgery
 
Within 1 month
X-ray, U/S, CT, NCS
 
Within 3 months
Surgery/repair type
 
Within 1 month
Restrictions
 
Within 1 month
Date of Injury
 
Within 1 month
+-
Hand injury
Date of Surgery
 
Within 1 month
X-ray, U/S, CT, NCS
 
Within 3 months
Surgery/repair type
 
Within 1 month
Restrictions
 
Within 1 month
Date of Injury
 
Within 1 month
+-
Splinting
Date of Surgery
 
Within 1 month
X-ray, U/S, CT, NCS
 
Within 3 months
Surgery/repair type
 
Within 1 month
Restrictions
 
Within 1 month
Date of Injury
 
Within 1 month
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Dupuytren's contracture
Surgery/repair type
 
Within 1 month
Date of Surgery
 
Within 1 month
Restrictions
 
Within 1 month
Date of Injury
 
Within 1 month
+-
Fasciectomy
Surgery/repair type
 
Within 1 month
Date of Surgery
 
Within 1 month
Restrictions
 
Within 1 month
Date of Injury
 
Within 1 month
+-
Tendon injury
Surgery/repair type
 
Within 1 month
Date of Surgery
 
Within 1 month
Restrictions
 
Within 1 month
Date of Injury
 
Within 1 month
+-
Tendon operation
Surgery/repair type
 
Within 1 month
Date of Surgery
 
Within 1 month
Restrictions
 
Within 1 month
Date of Injury
 
Within 1 month
+-
Urgent referral
Surgery/repair type
 
Within 1 month
Date of Surgery
 
Within 1 month
Restrictions
 
Within 1 month
Date of Injury
 
Within 1 month
+-
Wound care
Surgery/repair type
 
Within 1 month
Date of Surgery
 
Within 1 month
Restrictions
 
Within 1 month
Date of Injury
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Two consecutive missed appointments without valid reason will result in discharge from the program.
Two consecutive missed appointments without valid reason will result in discharge from the program.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
4448 Front Street SE
Calgary Alberta
T3M 1M4
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. There is access to the Emergency Department entrance off of Seton Boulevard.

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.
South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. There is access to the Emergency Department entrance off of Seton Boulevard.

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.
 
PHONE
403-956-2910
 
PARKING INSTRUCTIONS
Public parking is located in the underground parking Lot 1 on Level P1. You can get to that lot from the parkade entrances B (Forest) and C (Mountain). As well, Emergency Parking Lot 3 is available for public needing to access the Emergency Department.

On the south side of SHC is free parking for two hours on Front Street, by the main entrance.
Public parking is located in the underground parking Lot 1 on Level P1. You can get to that lot from the parkade entrances B (Forest) and C (Mountain). As well, Emergency Parking Lot 3 is available for public needing to access the Emergency Department.

On the south side of SHC is free parking for two hours on Front Street, by the main entrance.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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