Seating Clinic Services - Adult   at
Edmonton Zone and Area
Specialty: Rehabilitation
Connect Care Department: EDM ECHHN SEATING SERVICE
Estimated time to routine appointment: Within 6 months
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
Provides assessment and treatment for clients with complex seating needs.Assesses clients for commercial seating components to provide comfort, safety and independence.

The Clinic offers:
  • commercial seating systems to clients with physical disabilities and complex needs
  • education to caregivers and healthcare providers
  • advanced knowledge in adaptive seating
Custom seating systems available to certain locations only. Please call the site for more information.
Provides assessment and treatment for clients with complex seating needs.Assesses clients for commercial seating components to provide comfort, safety and independence.

The Clinic offers:
  • commercial seating systems to clients with physical disabilities and complex needs
  • education to caregivers and healthcare providers
  • advanced knowledge in adaptive seating
Custom seating systems available to certain locations only. Please call the site for more information.
ELIGIBILITY REQUIREMENTS
Adults and children who require complex mobility seating which cannot be addressed by a community therapist.

The client must meet the following criteria:
  • Reside within the Edmonton Zone and receives services from a Continuing Care stream.
  • Home Living
  • Supporting Living
  • Facility Living
  • Community Aids to Independent Living (CAIL)
  • Children's Home Care
  • Pediatric Community Rehab
  • Client or alternate decision maker has recognized the need for a change in their wheelchair seating and is able to articulate clear goals related to same with the support of their health care team.
  • Client must be medically stable.
Adults and children who require complex mobility seating which cannot be addressed by a community therapist.

The client must meet the following criteria:
  • Reside within the Edmonton Zone and receives services from a Continuing Care stream.
  • Home Living
  • Supporting Living
  • Facility Living
  • Community Aids to Independent Living (CAIL)
  • Children's Home Care
  • Pediatric Community Rehab
  • Client or alternate decision maker has recognized the need for a change in their wheelchair seating and is able to articulate clear goals related to same with the support of their health care team.
  • Client must be medically stable.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
The referral must be initiated by an Occupational Therapist (OT) or Physical Therapist (PT). In order to refer to the Edmonton Seating Service (EZSS) an OT or PT must identify that their client has advanced wheelchair seating needs by completing a comprehensive wheelchair seating assessment.

Our preferred method of receiving referrals is by email at EDM.SeatingService@assistedlivingalberta.ca 
Complete the referral form and email it to the service using the contact information in this profile. Referring therapists must acquire appropriate consents for referral and photos and ensure on client chart.

If the client is not currently receiving OT or PT services from AHS, please call the Community Care Access (CCA) line.
The referral must be initiated by an Occupational Therapist (OT) or Physical Therapist (PT). In order to refer to the Edmonton Seating Service (EZSS) an OT or PT must identify that their client has advanced wheelchair seating needs by completing a comprehensive wheelchair seating assessment.

Our preferred method of receiving referrals is by email at EDM.SeatingService@assistedlivingalberta.ca 
Complete the referral form and email it to the service using the contact information in this profile. Referring therapists must acquire appropriate consents for referral and photos and ensure on client chart.

If the client is not currently receiving OT or PT services from AHS, please call the Community Care Access (CCA) line.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Please do not send referrals for this service through Connect Care. Please email the fully completed Seating Clinic Referral form, along with photos, to EDM.SeatingService@assistedlivingalberta.ca. Our clinic team will create the entry for the referral in the Connect Care system and upload the photos. Please contact our office if you have any questions.
Please do not send referrals for this service through Connect Care. Please email the fully completed Seating Clinic Referral form, along with photos, to EDM.SeatingService@assistedlivingalberta.ca. Our clinic team will create the entry for the referral in the Connect Care system and upload the photos. Please contact our office if you have any questions.
ADDITIONAL SERVICE DETAILS
Urgent Referrals: Complete standard referral process and include urgent need in body of email and referral form.

Wait times do not reflect when a patient misses or no-shows for their initial appointment

Determining whether your patient requires level A, B, or C seating needs - AADL Seating Benefits

Seating Service locations across the zone - AADL Recognized Seating Teams across Alberta (Level B and C)
Urgent Referrals: Complete standard referral process and include urgent need in body of email and referral form.

Wait times do not reflect when a patient misses or no-shows for their initial appointment

Determining whether your patient requires level A, B, or C seating needs - AADL Seating Benefits

Seating Service locations across the zone - AADL Recognized Seating Teams across Alberta (Level B and C)
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 90 days.
 
PHONE
780-970-6916 option 2
FAX
780-669-3001
REFERRAL PHONE
780-496-1300 Community Care Access (CCA)
REFERRAL FAX
780-669-3001
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Assessment of seating needs
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Comprehensive wheelchair seating and mobility assessment
 
Within 6 months
History of wheelchair and seating equipment
 
Within 3 years
+-
Provision of seating
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Comprehensive wheelchair seating and mobility assessment
 
Within 6 months
History of wheelchair and seating equipment
 
Within 3 years
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Seating Clinic requires 72 hour’s notice for cancellation of any scheduled appointments. Lack of 72 hour’s notice will result in client being removed from the top of the list and placed at the bottom of the waitlist for services. If client cancels 3 appointments consecutively without valid reasoning, client will be discharged from Seating Clinic caseload. If unable to contact client for engagement after 3 attempts, client will be discharged from caseload and referring source advised. A new referral form must be completed in full and submitted for any client wishing to access Seating Clinic services after being discharged for any reason. This policy is in place to sustain efficient services and timely access for all clients.
Seating Clinic requires 72 hour’s notice for cancellation of any scheduled appointments. Lack of 72 hour’s notice will result in client being removed from the top of the list and placed at the bottom of the waitlist for services. If client cancels 3 appointments consecutively without valid reasoning, client will be discharged from Seating Clinic caseload. If unable to contact client for engagement after 3 attempts, client will be discharged from caseload and referring source advised. A new referral form must be completed in full and submitted for any client wishing to access Seating Clinic services after being discharged for any reason. This policy is in place to sustain efficient services and timely access for all clients.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
Edmonton Zone Continuing Care

Edmonton Alberta
T5B 0C2
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
  • Clinics are held at the vendor locations
  • Site visits considered for health/behavioural reasons. Clinical justification from the referring therapist is required.
  • Clinics are held at the vendor locations
  • Site visits considered for health/behavioural reasons. Clinical justification from the referring therapist is required.
 
PHONE
780-970-6916 option 2
 
PARKING INSTRUCTIONS
There are no parking instructions available for this site.
There are no parking instructions available for this site.
 
EMAIL
EDM.EZSeatingService@albertahealthservices.ca
VIRTUAL APPOINTMENT INFORMATION
This service does not provide virtual appointments.
This service does not provide virtual appointments.
 
PARKING MAP
There is no parking map available for this site.
There is no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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