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Emergency Information 
Child Development Services - Central Access and Triage (CAT)   at
Calgary Zone and Area
Central Access Healthcare Service
Specialty: Developmental and Behavioural Pediatrics
Connect Care Department: CALGARY ZONE CHILD DEV SVC CAT
Estimated time to routine appointment: Varies by Service
Alberta Health Services - Calgary Zone
CENTRAL ACCESS SERVICES
A Central Access and Triage for Child Development Services in Calgary Zone for the following clinics/programs/services:
  • Adolescent Medicine / Youth Health Program
  • Child Abuse Services Therapy Stream
  • Child Abuse Services Medical Stream-Suspected Child Abuse and Neglect (SCAN) Team
  • Cumulative Risk Diagnostic Clinic
  • International Adoption Clinic
  • Autism Spectrum Disorder Diagnostic Clinic
  • Child Development Services Clinic
A Central Access and Triage for Child Development Services in Calgary Zone for the following clinics/programs/services:
  • Adolescent Medicine / Youth Health Program
  • Child Abuse Services Therapy Stream
  • Child Abuse Services Medical Stream-Suspected Child Abuse and Neglect (SCAN) Team
  • Cumulative Risk Diagnostic Clinic
  • International Adoption Clinic
  • Autism Spectrum Disorder Diagnostic Clinic
  • Child Development Services Clinic
ELIGIBILITY REQUIREMENTS
Please see Child Development Services individual clinic pages for detailed eligibility requirements (inclusion/exclusion criteria) and clinic required supporting documentation.
Please see Child Development Services individual clinic pages for detailed eligibility requirements (inclusion/exclusion criteria) and clinic required supporting documentation.
REFERRAL SUBMISSION INSTRUCTIONS
Follow these steps before sending a referral. Incomplete referrals may be returned or declined.
  1. Read the Service Description and Eligibility Requirements to ensure your patient is appropriate for this service.
  2. Read the Referral Guidelines table below to find the reason why you are referring to this service.
  3. Click the (+) on the Referral Guidelines table below to ensure the applicable required information and investigations to accompany the referral before submission. Review the applicable referral processes below and follow the instructions to submit the referral.
Follow these steps before sending a referral. Incomplete referrals may be returned or declined.
  1. Read the Service Description and Eligibility Requirements to ensure your patient is appropriate for this service.
  2. Read the Referral Guidelines table below to find the reason why you are referring to this service.
  3. Click the (+) on the Referral Guidelines table below to ensure the applicable required information and investigations to accompany the referral before submission. Review the applicable referral processes below and follow the instructions to submit the referral.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the AHS Generic Referral form and fax it to the service using the contact information in this profile.
Complete the AHS Generic Referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Developmental and Behavioural Pediatrics, type CALGARY ZONE CHILD DEV SVC CAT in the “To Department” section and complete order.

OR

Complete the AHS Connect Care Internal Referral Form and fax it to the service using the contact information in this profile.
Send an Internal Referral using the Ambulatory Referral Order to Developmental and Behavioural Pediatrics, type CALGARY ZONE CHILD DEV SVC CAT in the “To Department” section and complete order.

OR

Complete the AHS Connect Care Internal Referral Form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR SELF-REFERRAL
Individuals can self-refer to the Child Abuse Services Therapy Stream by calling the Child Abuse Service Intake Line at (403) 428-5320.
Individuals can self-refer to the Child Abuse Services Therapy Stream by calling the Child Abuse Service Intake Line at (403) 428-5320.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 1 days.
ADDITIONAL SERVICE DETAILS
We do not provide urgent services. If a referral is deemed urgent, the referral source may contact the Developmental Pediatrician on-call via ROCA.
Alternatively, direct patients to an urgent care centre if they are experiencing unexpected, but non-life-threatening health concern, illness or injury that require same day/evening treatment.
  • Patients can call Heath Link by dialing 8-1-1 for nurse advice and health information.
  • If an urgent consult is required, providers can call RAAPID:
    • NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or
    • SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
Welcome to Child Development Centre
Clinics and Services Chart
We do not provide urgent services. If a referral is deemed urgent, the referral source may contact the Developmental Pediatrician on-call via ROCA.
Alternatively, direct patients to an urgent care centre if they are experiencing unexpected, but non-life-threatening health concern, illness or injury that require same day/evening treatment.
  • Patients can call Heath Link by dialing 8-1-1 for nurse advice and health information.
  • If an urgent consult is required, providers can call RAAPID:
    • NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or
    • SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
Welcome to Child Development Centre
Clinics and Services Chart
 
CENTRAL ACCESS REFERRAL PHONE
403-955-5900
CENTRAL ACCESS REFERRAL FAX
403-476-7750
REFERRAL FORMS
AFFILIATED SERVICES
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Abuse counseling
Parents and/or legal guardians are to refer their child directly by contacting the Child Abuse Service Intake line.
 
N/A
Physician referrals for therapy will be accepted and must include past/current medical history relevant to the abuse.
 
N/A
  • Please enter the additional details in the ‘comments’ section of the provincial referral form.
  • Parents and/or legal guardians are to contact the Child Abuse Service Intake line at 403-428-5320 to initiate a referral.
  • Medical history must be relevant to the suspicion of abuse.
  • Please indicate if Calgary Police Service or Children's Services are involved.
Please click on the link for more information: Child Abuse Services Therapy Stream
+-
Adoption
Pre Adoption:
  • Family to call Central Access and Triage at 403-955-5916. Family will be given contact information for Dr. Menard who is able to provide pre- adoption services.
 
N/A
Post Adoption:
  • If known, please include the date the patient arrived in Canada and where they arrived from.
 
N/A
Pre-adoption counselling can be provided to the family who is considering, or in the process of, an international adoption.

Please click on the link for more information: International Adoption Clinic.
+-
Autism spectrum disorder
For second opinion:
  • All supporting documentation available including but not limited to:
    • community speech and language or occupational therapy reports
    • previous psychology assessment report
    • completed M-CHAT or M-CHAT revised
    • or observations and/or information of the child from the daycare, preschool or school
  • Current physician consult note.
 
At time of referral
One or more of the following supporting documents including but not limited to:
  • physician observations
  • community speech and language or occupational therapy reports
  • previous psychology assessment report
  • completed M-CHAT or M-CHAT revised
  • or observations and/or information of the child from the daycare, preschool or school
 
At time of referral
A current physician consult note.
 
At time of referral
Pre-diagnosis sessions are available for pre-school age children only (0-5 years of age). Post diagnosis sessions are available for pre-school and school age children.
 
At time of referral
Past medical history and current medications.
The diagnosis of Autism may be made by general pediatricians in some circumstances, please refer to the guidelines in place from the Canadian Pediatric Society: Autism Spectrum Disorder Guidelines Task Force | Canadian Paediatric Society (cps.ca).

Healthcare providers can send a referral for their patient to pre-diagnostic and post-diagnostic education sessions for their patients who are not being referred for a diagnostic assessment.

All requests for second opinion must include sufficient documentation described in required information.
Physician consult note must indicate why a reassessment in the clinic for diagnostic confirmation is required.

Past medical history.

Current medications patient is taking.
+-
Developmental delay
List past and current medications including the prescriber, medication, name, dose, indication for use, frequency, duration of treatment, effectiveness/response, side effects, if request is for medication management specifically.
 
Current
Medical history including physician consult notes.
 
Current
Medications, past medical history, previous diagnoses, and behaviors of concern.
 
Current
Other specialty involvement currently active with patient including but not limited to: Psychiatry, ACH medical clinics, Allied Health or community partners.
 
Current
Previous assessments reports, including community speech and language reports, occupational therapy reports, and previous psychology assessment reports, if applicable.
 
Current
Results of any medical testing, including Genetics, Metabolic, or imaging testing that has been completed.
 
Current
  • Etiology/Trajectory questions.
  • Etiology of a confirmed severe developmental disorder.
  • A specific request for a review of developmental trajectory in patients with identified genetic conditions.
  • Patients with confirmed genetic syndrome not following expected trajectory or patients with a new diagnosis of a genetic disorder that has developmental implications.
  • unexplained symptoms or behaviours of possible neurological etiology in children with known or suspected neurodevelopmental disorders.
  • documented loss of skills or regression (not related to autism spectrum disorder).
Please click on the link for more information: Child Development Services Clinic
+-
Fetal Alcohol Spectrum Disorder
All new referrals must identify reason for requesting a Fetal Alcohol Spectrum Disorder (FASD) assessment.
 
At time of referral
Completed prenatal alcohol exposure (PAE) form or evidence of prenatal alcohol exposure documented in physician consult notes.
 
At time of referral
Current consultation note from the specialist physician, including a developmental review of the child, description of adverse prenatal and postnatal exposures, summary of developmental, behavioral and social/emotional concerns significantly impacting the child's ability to function at home and/or in their community settings.
 
At time of referral
Current medications (dose, frequency) including ADHD and psychiatric medications.
 
At time of referral
Past medical history including past medical conditions such as history of premature birth, chronic health conditions, previous genetic assessment and diagnosis.
 
At time of referral
  • Identify ADHD medication used and reasons medication management has or has not been successful.
  • Evidence of prenatal alcohol exposure in referenced professional documentation may be found in birth history, Children's Services documents or adoption history.
  • PAE Form
  • Describe significant patient, family and caregiver dynamics that may affect assessment
  • Initial Pediatric Kids in Care (PKIC) report, if available.
  • If available include all past assessment reports including Speech, Occupational, Physical Therapy and Psychology.
Please click on the link for more information: Cumulative Risk Diagnostic Clinic
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In transition from child to adult care service
Identify goals of referring physician to this service. Include goals of the youth and care giver for involvement in Grad Service.
 
At time of referral
Identify pending referrals to other services.
 
At time of referral
Indicate challenges to well-being related to the social determinants of health (mental health concerns, family/guardian structure, limited engagement in medical care, lack of access to finances, housing etc).
 
At time of referral
Indicate chronic health condition patient must have chronic health condition to be accepted to this service.
 
At time of referral
Medical history including developmental delays and mental health diagnosis.
 
At time of referral
Grad Service
  • Please enter the additional details in the ‘comments’ section of the provincial referral form.
  • Indicate challenges of wellbeing related to social determinants of health (mental health concerns, family/guardian structure, substance use, limited engagement in medical care, lack of access to finances, housing etc.,).
  • Pending referrals to other services (ie. Access mental health).
  • Goals of the youth and caregiver for involvement in this service.
Please click on the link for more information Adolescent Medicine / Youth Health Program
+-
Medication management
List past and current medications including the prescriber, medication, name, dose, indication for use, frequency, duration of treatment, effectiveness/response, side effects, if request is for medication management specifically.
 
Current
Medical history including physician consult notes.
 
Current
Medications, past medical history, previous diagnoses, and behaviors of concern.
 
Current
Other specialty involvement currently active with patient including but not limited to: Psychiatry, ACH medical clinics, Allied Health or community partners.
 
Current
Previous assessments reports, including community speech and language reports, occupational therapy reports, and previous psychology assessment reports, if applicable.
 
Current
Results of any medical testing, including Genetics, Metabolic, or imaging testing that has been completed.
 
Current
  • Medical management of children diagnosed with severe neurodevelopmental disorders and co-occuring condition(s).
  • Request for management of Attention Deficit Hyperactivity Disorder (ADHD) will be considered in the context of medically and/or developmentally complex children [e.g., neurological illnes and injury , chronic multi-system disease, autism spectrum disorder (ASD), Intellecutal Disability (ID)].

Please click on the link for more information: Child Development Services Clinic
+-
Neurodevelopmental disorder
List past and current medications including the prescriber, medication, name, dose, indication for use, frequency, duration of treatment, effectiveness/response, side effects, if request is for medication management specifically.
 
Current
Medical history including physician consult notes.
 
Current
Medications, past medical history, previous diagnoses, and behaviors of concern.
 
Current
Other specialty involvement currently active with patient including but not limited to: Psychiatry, ACH medical clinics, Allied Health or community partners.
 
Current
Previous assessments reports, including community speech and language reports, occupational therapy reports, and previous psychology assessment reports, if applicable.
 
Current
Results of any medical testing, including Genetics, Metabolic, or imaging testing that has been completed.
 
Current
  • Assessment and diagnosis of developmental disorders of patients with complex:
    • Medical conditions
    • Genetic syndromes
    • Neurological conditions
  • Requests for the assessment and diagnosis of Attention Deficit Hyperactivity Disorder (ADHD) will be considered ini the context of medically and /or developmentally complex children [e.g., neurological illness and injur, chronic multi-system Disease, autism spectrum disorder (ASD), Intellectual Disability (ID).
Please click on the link for more information: Child Development Services Clinic
+-
Risk assessment
All new referrals must identify a developmental diagnostic question to be addressed.
 
At time of referral
Current consultation note from the specialist physician, including a developmental review of the child, description of adverse prenatal and postnatal exposures, summary of developmental, behavioral and social/emotional concerns significantly impacting the child's ability to function at home and/or in their community settings.
 
At time of referral
Current medications (dose, frequency) including ADHD and psychiatric medications.
 
At time of referral
Past medical history including past medical conditions such as history of premature birth, chronic health conditions, previous genetic assessment and diagnosis.
 
At time of referral
  • Please enter the additional details in the ‘comments’ section of the provincial referral form.
  • Identify ADHD medication used and reasons medication management has or has not been successful.
  • Describe significant patient, family and caregiver dynamics that may affect assessment
  • Initial Pediatric Kids in Care (PKIC) report, if available.
  • If available include all past assessment reports including Speech, Occupational, Physical Therapy and Psychology.
Please click on the link for more information: Cumulative Risk Diagnostic Clinic
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Suspected non-accidental injury to child
Physician referral.
 
At time of referral
  • Please enter the additional details in the ‘comments’ section of the provincial referral form.
  • Suspected or disclosed physical or sexual abuse or extreme neglect will be reviewed by a medical team to determine assessment required.
  • Physician referrals for medical consultation and/or assessment for suspected non-accidental injury must include past and current medical history.

Please click on the link for more information:Child Abuse Services Medical Stream-Suspected Child Abuse and Neglect (SCAN) Team
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Youth
Any current diagnoses
 
At time of referral
Identify the clinical/referral question for Adolescent Medicine
 
At time of referral
If referral is for concerns around disordered eating please include growth chart and vital signs
 
At time of referral
Medications
 
At time of referral
Must be between 11 and 17 years old
 
At time of referral
  • Please enter the additional details in the ‘comments’ section of the provincial referral form.
  • Pending referrals to other services (ie. Access mental health, psychiatry, complex pain clinic).
  • Current services the youth is accessing (ie Counselling, psychiatry, other clinic involvement).
  • Goals of the youth and caregiver for assessment by Adolescent Medicine.
Please click on the link for more information Adolescent Medicine / Youth Health Program


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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