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Laboratory Services   at
Canmore General Hospital
Specialty: Lab
Estimated time to routine appointment: Within 6 months
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider.Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:
  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants
Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.
Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider.Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:
  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants
Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.
ELIGIBILITY REQUIREMENTS
• Diagnostic hearing assessments for ages 6 months -18 years old
• Diagnostic hearing assessments for adults (19+ years of age) years old. Reason for referral is required. Adults with medically related hearing concerns are prioritized
o Medically related hearing concerns can include persistent ear infections, ear pain, aural fullness, ear trauma, pulsatile tinnitus, unilateral tinnitus, ototoxic monitoring, sudden sensorineural hearing loss, meningitis, audiograms for preoperative prior to seeing an Otolaryngologist
• Adults (19+ years of age) who do not have any medically related hearing concerns will be triaged as routine. The current waitlist for routine hearing assessments is 12 months. These patients will receive more timely care if redirected to private practice audiology services
• Auditory Brainstem Response (ABR) testing for infants 1-6 months of age
• Hearing screening for infants (less than 6 months of age) and older children 4 -18 years of age
• Oncology (baseline/monitoring) hearing assessment (Adults only)
• Vestibular (VNG/VEMP/vHIT) assessments (ENT/Neurology referral required). Referrals must include the following information: date of onset of symptoms, description of symptoms, triggers of symptoms, information about other treatments such as vestibular physiotherapy
• Cochlear Implant (CI) candidacy assessments and intervention/follow-up (Adults only) Referrals must include an up-to-date audiogram (within 6 months)
• Referrals from Speech-Language Pathologists for children over 3 years of age must be accompanied by failed hearing screening results

EXCLUSION CRITERIA
• Adult auditory assessments for patients residing outside of the Calgary Zone
• Patients with NO Alberta Health Care Coverage - refer to private practice audiology
• Previously identified permanent hearing loss requiring ongoing monitoring and/or hearing aid fittings or adjustments - refer to private practice audiology and/or their hearing aid provider
• Third party assessment requests (e.g., Veteran’s Affairs; Worker’s Compensation Board; employment and insurance-related requests) - refer to private practice audiology services
• Central Auditory Processing concerns - Refer to private practice audiology
• Those seeking to adjust current hearing aids or purchase new hearing aids
• Diagnostic hearing assessments for ages 6 months -18 years old
• Diagnostic hearing assessments for adults (19+ years of age) years old. Reason for referral is required. Adults with medically related hearing concerns are prioritized
o Medically related hearing concerns can include persistent ear infections, ear pain, aural fullness, ear trauma, pulsatile tinnitus, unilateral tinnitus, ototoxic monitoring, sudden sensorineural hearing loss, meningitis, audiograms for preoperative prior to seeing an Otolaryngologist
• Adults (19+ years of age) who do not have any medically related hearing concerns will be triaged as routine. The current waitlist for routine hearing assessments is 12 months. These patients will receive more timely care if redirected to private practice audiology services
• Auditory Brainstem Response (ABR) testing for infants 1-6 months of age
• Hearing screening for infants (less than 6 months of age) and older children 4 -18 years of age
• Oncology (baseline/monitoring) hearing assessment (Adults only)
• Vestibular (VNG/VEMP/vHIT) assessments (ENT/Neurology referral required). Referrals must include the following information: date of onset of symptoms, description of symptoms, triggers of symptoms, information about other treatments such as vestibular physiotherapy
• Cochlear Implant (CI) candidacy assessments and intervention/follow-up (Adults only) Referrals must include an up-to-date audiogram (within 6 months)
• Referrals from Speech-Language Pathologists for children over 3 years of age must be accompanied by failed hearing screening results

EXCLUSION CRITERIA
• Adult auditory assessments for patients residing outside of the Calgary Zone
• Patients with NO Alberta Health Care Coverage - refer to private practice audiology
• Previously identified permanent hearing loss requiring ongoing monitoring and/or hearing aid fittings or adjustments - refer to private practice audiology and/or their hearing aid provider
• Third party assessment requests (e.g., Veteran’s Affairs; Worker’s Compensation Board; employment and insurance-related requests) - refer to private practice audiology services
• Central Auditory Processing concerns - Refer to private practice audiology
• Those seeking to adjust current hearing aids or purchase new hearing aids
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referral must come from a Neurologist or Otolaryngologist.
Complete the referral form and fax it to the service using the contact information in this profile.
Referral must come from a Neurologist or Otolaryngologist.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Referral must come from a Neurologist or Otolaryngologist.
Send an Internal Referral using the Ambulatory Referral Order to Audiology, type CGY SHC COMM AUD VESTIBULAR in the “To Department” section and complete order.
Referral must come from a Neurologist or Otolaryngologist.
Send an Internal Referral using the Ambulatory Referral Order to Audiology, type CGY SHC COMM AUD VESTIBULAR in the “To Department” section and complete order.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 30 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-678-5536 (Switchboard)
403-678-7217 (Lab)
FAX
403-678-4166
TOLL FREE PHONE
1-877-702-4486 (Appointments)
REFERRAL PHONE
403-955-8500 Information
REFERRAL FAX
403-955-8501
REFERRAL FORM
Non-Connect Care users: Contact the clinic for the current referral form.
Non-Connect Care users: Contact the clinic for the current referral form.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Vestibular system finding
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Audiological History (please include information regarding previous hearing tests and latest available audiogram)
 
N//A
Tentative diagnosis/reason for referral
 
Current
Vestibular testing includes:
  • Full Videonystagmography (VNG) including Calorics
  • Limited VNG - Calorics, Head Shake & Spontaneous Nystagmus only
  • vHIT
  • Cervical Vestibular Evoked Myogenic Potential (C-VEMP)
  • Ocular Vestibular Evoked Myogenic Potential (O-VEMP)
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 5:00 pm
Tuesday: 8:00 am - 5:00 pm
Wednesday: 8:00 am - 5:00 pm
Thursday: 8:00 am - 5:00 pm
Friday: 8:00 am - 5:00 pm
Description:
To book an appointment for collection use the Q.Me Appointment System or by phone

Short notice appointments are available in urgent situations by phone

Community collection hours:

Monday - Friday:

Appointments available 8:00 AM - 5:00 PM

Walk-Ins available 8:00 AM - 4:30 PM

Saturdays:

Appointments only 10:00 AM - 12:00 PM

Closed Sunday and all Statutory Holidays

As this is an acute care facility, urgent and emergent priorities may impact and extend predicted wait times.

Walk-Ins will be accommodated when time permits between pre-booked appointments during posted hours.

Employment related drug testing, fertility testing, post vasectomy testing or paternity testing services are not performed at this site.

Electrocardiogram (ECG) services are offered at Canmore Hospital through the diagnostic imaging department.Contact the switchboard for more information.
   
 
ADDRESS
1100 Hospital Place
Canmore Alberta
T1W 1N2
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Patients will be sent assessment preparation instructions at the time of scheduling of appointment.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Patients will be sent assessment preparation instructions at the time of scheduling of appointment.
 
DIRECTIONS
Clinic Directions: Take the outpatient elevator to 7th floor and check in at clinic desk 7A.

South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. 

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.
Clinic Directions: Take the outpatient elevator to 7th floor and check in at clinic desk 7A.

South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. 

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.
 
PHONE
403-678-5536 (Switchboard)
403-678-7217 (Lab)
TOLL FREE PHONE
1-877-702-4486 (Appointments)
 
PARKING INSTRUCTIONS
Public parking is located in the underground parking Lot 1 on Level P1. You can get to that lot from the parkade entrances B (Forest) and C (Mountain). 

On the south side of SHC is free parking for two hours on Front Street, by the main entrance.
Public parking is located in the underground parking Lot 1 on Level P1. You can get to that lot from the parkade entrances B (Forest) and C (Mountain). 

On the south side of SHC is free parking for two hours on Front Street, by the main entrance.
 
EMAIL
WEBSITE
https://www.albertaprecisionlabs.ca/
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are not offered for this service.
Virtual appointments are not offered for this service.
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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