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This healthcare service has 2 current healthcare service locations.
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Street Connect   at
Thickwood Medical Plaza
Specialty: Addiction and Mental Health
Connect Care Department: FMH TMB AMH STREET CONNECT
Estimated time to routine appointment: Within 1 month
Alberta Health Services - North Zone
SERVICE DESCRIPTION
Focuses on reducing barriers for vulnerable people seeking health and medical support.Comprises of a healthcare team in delivering a wide range of services to homeless individuals. This voluntary outpatient program is for clients that choose to not access traditional health services. The Street Connect team is catered to clients experiencing substance use and / or mental health issues. The main goals are harm reduction and wellness. The team will work to provide many services including:
  • support for mental health
  • addictions
  • primary care
  • sexual health education
  • self-harm reduction
  • pregnancy testing
Focuses on reducing barriers for vulnerable people seeking health and medical support.Comprises of a healthcare team in delivering a wide range of services to homeless individuals. This voluntary outpatient program is for clients that choose to not access traditional health services. The Street Connect team is catered to clients experiencing substance use and / or mental health issues. The main goals are harm reduction and wellness. The team will work to provide many services including:
  • support for mental health
  • addictions
  • primary care
  • sexual health education
  • self-harm reduction
  • pregnancy testing
ELIGIBILITY REQUIREMENTS
Any person with addiction or mental health concerns facing barriers in accessing health services, who self identifies, appears at risk, or self-refers to homelessness will be accepted into Street Connect services.  
“Homelessness” includes: unsheltered, emergency sheltered, provisionally accommodated, and at risk of homelessness.
Any person with addiction or mental health concerns facing barriers in accessing health services, who self identifies, appears at risk, or self-refers to homelessness will be accepted into Street Connect services.  
“Homelessness” includes: unsheltered, emergency sheltered, provisionally accommodated, and at risk of homelessness.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile or email it to: Street.Connect@recoveryalberta.ca
Complete the referral form and fax it to the service using the contact information in this profile or email it to: Street.Connect@recoveryalberta.ca
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type FMH TMB AMH STREET CONNECT in the “To Department” section and complete order.  
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type FMH TMB AMH STREET CONNECT in the “To Department” section and complete order.  
REFERRAL PROCESS - FOR SELF-REFERRAL
Self-referrals are accepted. Please contact the service using the contact information provided in this profile.
Self-referrals are accepted. Please contact the service using the contact information provided in this profile.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 5 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Appointment outcome to referral source within 7 days.
 
PHONE
780-788-1556
FAX
1-844-638-4286
REFERRAL PHONE
780-788-1556
REFERRAL FAX
844-638-4286
REFERRAL FORM
Please contact this service directly to obtain referral form.
Please contact this service directly to obtain referral form.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Homeless
Description of Client
 
Current
Location and Contact Information
 
Current
Providing a clear description of the client, including physical appearance, known locations, routines, or any other identifying details, is essential. This information significantly improves Street Connect’s ability to locate the client for intake and support.
+-
Mental illness
Discharge Summary
 
Within 1 month
Medication List
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
For initial intake appointments, if the client cannot be located within one month, the file may be closed. However, the client can be referred again at any time if new information becomes available or circumstances change.
For initial intake appointments, if the client cannot be located within one month, the file may be closed. However, the client can be referred again at any time if new information becomes available or circumstances change.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
Unit 103
108 Wolverine Drive
Fort McMurray Alberta
T9H 4Y7
PATIENT APPOINTMENT INSTRUCTIONS
If the client is attending the clinic for an appointment, please ensure they arrive and check in with the Street Connect Admin upon arrival. This helps coordinate support and ensures the client is connected with the appropriate team for intake and follow-up.
If the client is attending the clinic for an appointment, please ensure they arrive and check in with the Street Connect Admin upon arrival. This helps coordinate support and ensures the client is connected with the appropriate team for intake and follow-up.
 
DIRECTIONS
Located on Wolverine Drive.
Located on Wolverine Drive.
 
PHONE
780-788-1556
 
PARKING INSTRUCTIONS
Free parking is available on site.
Free parking is available on site.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are available.
Virtual appointments are available.
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
No

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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