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Home Care   at
Drayton Valley Community Health Centre
Specialty: Home Care
Connect Care Department: DRA DVCHC HC
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Central Zone
SERVICE DESCRIPTION
Supports people with medical needs so they can live in their own homes, lodges or group homes.Helps people of all ages who live at home and need medical support, which may include:
  • care after surgery
  • short-term and long-term care
  • palliative and end-of-life care
  • respite services
  • equipment for short-term loans
An AHS case manager and Registered Nurse meet with clients and help decide which services they need. This service also assesses applications for long-term care, supportive living, and facility respite care.

The Continuing Care Access Line toll free number (1-855-371-4122) is available for new patients and their family to call if they have questions or inquiries about accessing Home Care services in their community (during and after regular business hours).
Supports people with medical needs so they can live in their own homes, lodges or group homes.Helps people of all ages who live at home and need medical support, which may include:
  • care after surgery
  • short-term and long-term care
  • palliative and end-of-life care
  • respite services
  • equipment for short-term loans
An AHS case manager and Registered Nurse meet with clients and help decide which services they need. This service also assesses applications for long-term care, supportive living, and facility respite care.

The Continuing Care Access Line toll free number (1-855-371-4122) is available for new patients and their family to call if they have questions or inquiries about accessing Home Care services in their community (during and after regular business hours).
ELIGIBILITY REQUIREMENTS
ROUTINE REFERRAL PROCESS
URGENT REFERRAL PROCESS
EMERGENCY REFERRAL PROCESS
ADDITIONAL SERVICE DETAILS
The Alberta Healthy Living Program serves the chronic disease management population or those at risk for developing a chronic disease.
Physician or health care provider and self-referral for all of our programs are accepted.
Please call 1-844-527-1160 to inquire about our programs or to register.  Online registrations for Group Education Classes and Self-Management Workshop available by visiting our website.

Language line support is available for individual appointments only.

Wait Period:
Our programs and services are offered throughout the year in a variety of locations. One can access our services, depending on the type of class or preferred location, within several weeks. The average wait time from referral to our exercise initial assessment is 14 days. The average wait time to see a Registered Dietitian in the community is 15 days.

Fees:
All our programs and services are free of charge.
The Alberta Healthy Living Program serves the chronic disease management population or those at risk for developing a chronic disease.
Physician or health care provider and self-referral for all of our programs are accepted.
Please call 1-844-527-1160 to inquire about our programs or to register.  Online registrations for Group Education Classes and Self-Management Workshop available by visiting our website.

Language line support is available for individual appointments only.

Wait Period:
Our programs and services are offered throughout the year in a variety of locations. One can access our services, depending on the type of class or preferred location, within several weeks. The average wait time from referral to our exercise initial assessment is 14 days. The average wait time to see a Registered Dietitian in the community is 15 days.

Fees:
All our programs and services are free of charge.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Wait list status update every 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
1-855-371-4122 (Continuing Care Access Line)
780-621-4933
REFERRAL FORM
LINKED SPECIALISTS
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
AHLP Supervised Exercise Missed Appointment Policy

Patients who miss their initial appointment will need to phone our call centre to book a new appointment with the next available clinician. If referred by a healthcare professional, a letter will be sent indicating the patient was unable to be contacted. If the patient does not reschedule within 90 days, clerks will send a notification to the referral source stating the referral has been closed.

For subsequent appointments, the responsible clinician will reschedule directly with the patient. Patients will be discharged if they miss 2 consecutive appointments in a row without notice or if they are unable to be reached 30 days after their first no-show.

For group appointments (i.e. group exercise sessions), clinicians will follow up with patients after 3 unexplained absences to problem-solve barriers to participation. Patients may be enrolled in another session if necessary.
AHLP Supervised Exercise Missed Appointment Policy

Patients who miss their initial appointment will need to phone our call centre to book a new appointment with the next available clinician. If referred by a healthcare professional, a letter will be sent indicating the patient was unable to be contacted. If the patient does not reschedule within 90 days, clerks will send a notification to the referral source stating the referral has been closed.

For subsequent appointments, the responsible clinician will reschedule directly with the patient. Patients will be discharged if they miss 2 consecutive appointments in a row without notice or if they are unable to be reached 30 days after their first no-show.

For group appointments (i.e. group exercise sessions), clinicians will follow up with patients after 3 unexplained absences to problem-solve barriers to participation. Patients may be enrolled in another session if necessary.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Closed 12:00 PM to 1:00 PM for Lunch.
   
 
ADDRESS
4110 50 Avenue
Drayton Valley Alberta
T7A 0B3
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
 
PHONE
1-855-371-4122 (Continuing Care Access Line)
780-621-4933
 
PARKING INSTRUCTIONS
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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