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This healthcare service has 1 current healthcare service locations.
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Alberta Healthy Living Program - Central Access and Triage   at
South Zone and Area
Central Access Healthcare Service
Specialty: Chronic Disease
Connect Care Department: SOUTH ZONE AHLP CAT
Estimated time to routine appointment: Not Available
Alberta Health Services - South Zone
CENTRAL ACCESS SERVICES
This central access service is a single point of entry for referrals to the Alberta Healthy Living Program - South Zone.
Services may include information, education, techniques, and support to help improve your health and quality of life with a chronic condition.
This central access service is a single point of entry for referrals to the Alberta Healthy Living Program - South Zone.
Services may include information, education, techniques, and support to help improve your health and quality of life with a chronic condition.
ELIGIBILITY REQUIREMENTS
The Alberta Healthy Living Program provides services to those living with chronic conditions in communities throughout Alberta.

Alberta Healthy Living Program (AHLP) services provided vary slightly from Zone to Zone. Services include information, education, techniques, and support to help improve your health and quality of life with a chronic condition.
The Alberta Healthy Living Program provides services to those living with chronic conditions in communities throughout Alberta.

Alberta Healthy Living Program (AHLP) services provided vary slightly from Zone to Zone. Services include information, education, techniques, and support to help improve your health and quality of life with a chronic condition.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax or call the respective service using the contact information in this profile.
Complete the referral form and fax or call the respective service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Chronic Disease, type SOUTH ZONE AHLP CAT in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Chronic Disease, type SOUTH ZONE AHLP CAT in the “To Department” section and complete order. 
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
ADDITIONAL SERVICE DETAILS
Health Education is available for:
 Asthma/COPD
 Bariatric Specialty Clinic 
 Cardiac Rehab
 Diabetes - specialty clinic available ..blue links to separate  pages
 Heart Failure
 Nutritional Counselling (Dietitian)
 Vascular Risk Reduction and Stroke
 Weight Management

**Please note: Hours of operation for this service may vary per location. Please call for specific location hou
Health Education is available for:
 Asthma/COPD
 Bariatric Specialty Clinic 
 Cardiac Rehab
 Diabetes - specialty clinic available ..blue links to separate  pages
 Heart Failure
 Nutritional Counselling (Dietitian)
 Vascular Risk Reduction and Stroke
 Weight Management

**Please note: Hours of operation for this service may vary per location. Please call for specific location hou
 
CENTRAL ACCESS REFERRAL PHONE
866-795-9709 Brooks
866-506-6654 Lethbridge and rural area
866-795-6970 Medicine Hat and rural area
CENTRAL ACCESS REFERRAL FAX
403-501-3327 Brooks
403-317-0435 Lethbridge and rural area
403-528-5602 Medicine Hat and rural area
REFERRAL FORMS
CENTRAL ACCESS LINKED SERVICES
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
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Chronic pain
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Diabetes self management
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Group exercise program
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Health promotion education
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
  • Healthy Eating for Reducing Your Risk Class
  • Taking Care of You Risk Reduction Class
  • Grocery Store Tours
  • Stroke Sense Class
  • Diabetes Management Class
  • Heart CHEC Class
  • Heart Failure Education Class
  • Stress Management Series
  • Managing Emotional Eating Series
  • Sleep Health Series
  • Weight Management Series
  • Getting Started with Weight Management Class
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Personal care management
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Better Choices, Better Health® - Learn self-management skills for the physical and emotional challenges of living with long-term health conditions. Better Choices Better Health 
Better Choices, Better Health® - Online - This online workshop is available to Albertans interested in gaining confidence and building skills to manage their chronic conditions
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Supervision of exercise therapy by healthcare professional
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Weight management program
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Age 64 or younger at time of referral and must not smoke or vape at all.
 
no history of smoking or vaping


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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