Advanced Venous Access Service   at
Rockyview General Hospital
Specialty: IV Therapy
Connect Care Department: CGY RGH AVAS
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
A specialty service that assesses and inserts Peripherally Inserted Central Catheters to provide access for intravenous therapies including (but not limited to) hydration, antimicrobials, chemotherapy, and parenteral nutrition.Provides services to people with long-term intravenous (IV) therapy such as:
  • assessment and insertion of PICC
  • consultation
  • education, problem solving and resource for healthcare providers related to Cental Venous Access Catheters
  • follow-up care and maintenance
A specialty service that assesses and inserts Peripherally Inserted Central Catheters to provide access for intravenous therapies including (but not limited to) hydration, antimicrobials, chemotherapy, and parenteral nutrition.Provides services to people with long-term intravenous (IV) therapy such as:
  • assessment and insertion of PICC
  • consultation
  • education, problem solving and resource for healthcare providers related to Cental Venous Access Catheters
  • follow-up care and maintenance
ELIGIBILITY REQUIREMENTS
Adults (18 years or older)
Adults (18 years or older)
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete a referral letter and fax or call the service using the contact information in this profile.
For urgent referrals please indicate so on the referral letter.
Complete a referral letter and fax or call the service using the contact information in this profile.
For urgent referrals please indicate so on the referral letter.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Occupational Therapy, type SOUTH ZONE EAST OT CAT in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Occupational Therapy, type SOUTH ZONE EAST OT CAT in the “To Department” section and complete order. 
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer by calling the service directly using the contact information in this profile.
Clients can self-refer by calling the service directly using the contact information in this profile.
ADDITIONAL SERVICE DETAILS
**NOTE: Outpatient services are only available at some sites - please contact via phone to confirm. Community services are available at all sites**
**NOTE: Outpatient services are only available at some sites - please contact via phone to confirm. Community services are available at all sites**
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-943-8842
FAX
403-212-1052
REFERRAL PHONE
403-529-8851
REFERRAL FAX
403-529-8968
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
ADL - Activities of daily living assessment
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Communication disorder
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Energy conservation
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Ensuring home equipment available prior to hospital discharge
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Falls
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Fixed equipment in home
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Home assessment
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Impaired cognition
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Instrumental activity of daily living
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Lymphedema
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mental health care
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mobility equipment requested
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Neurological deficit
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Neurological functional rehabilitation
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Osteoarthritis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Provision of mobility aid
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Provision of mobility device
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Provision of mobility device
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Provision of pressure relief equipment
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Provision of wheelchair
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Splinting
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Sprain of hand joint
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Wound care management
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
Description:
Closed on weekends and STAT Holdidays.
   
 
ADDRESS
RGH Highwood Ambulatory Care Clinics HPTP/AVAS Medical Outpatients
7007 14 Street SW
Calgary Alberta
T2V 1P9
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
 
PHONE
403-943-8842
PATIENT RESOURCES
 
PARKING INSTRUCTIONS
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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