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This healthcare service has 1 current healthcare service locations.
Complex Care Support Team Central Access and Triage at
North Zone and Area
Central Access Healthcare Service
Specialty: Geriatric Medicine
Connect Care Department: NORTH ZONE GERIATRIC CCST CAT
Estimated time to routine appointment: Not Available
Alberta Health Services - North Zone
CENTRAL ACCESS SERVICES
This central access referral service provides a single point of entry for patients who wish to contact the Complex Care Support Team that serves North Zone Continuing Care clients and their clinical teams, when clients have complex behaviours that influence their care. The Complex Care Support team supports patients who have been referred to the Continuing Care stream (Home Care, Designated Living or Long Term Care). Clients may include persons with Dementia, early onset Dementia, brain injury, developmental disabilities or other conditions that affect cognition or behaviors.
ELIGIBILITY REQUIREMENTS
Clients may be under 65 and may not be eligible for other specialized programs.
- Adult patients 18 years or older
- Dementia, Early onset Dementia
- Acquired brain injury
- Other neurocognitive conditions resulting in behavioral challenges or responsive behaviors.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete a referral letter and fax it to the service using the contact information in this profile.
Email NZ.ComplexCareSupportTeam@albertahealthservices.ca for questions and inquiries.
Email NZ.ComplexCareSupportTeam@albertahealthservices.ca for questions and inquiries.
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REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Geriatric Medicine, type NORTH ZONE GERIATRIC CCST CAT in the “To Department” section and complete order.
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COMMUNICATION PROCESS
- Referral receipt to referring source within 2 days.
- Acceptance via appointment details or wait list status letter to referring source and patient within 2 days.
- Appointment outcome to referral source within 7 days.
CENTRAL ACCESS REFERRAL PHONE
855-371-4122
CENTRAL ACCESS REFERRAL FAX
855-776-3805
REFERRAL FORMS
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CENTRAL ACCESS LINKED SERVICES
LINKED SPECIALISTS
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Common referral process - 2 sub cases. Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option. Remember: Some fields can be location specific with the common referral process: Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax. To update these items you have to edit each Healthcare Service@Location separately. ADDITONAL NOTES:
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