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CONNECT - Community Support Team   at
Grande Prairie Aberdeen Centre
Specialty: Addiction and Mental Health
Connect Care Department: GRP ACB AMH CONNECT
Estimated time to routine appointment: Within 3 months
Alberta Health Services - North Zone
SERVICE DESCRIPTION
CONNECT is one of 5 Provincial Community Support Teams providing support to people with intellectual and developmental disabilities (ID / D) and mental illness. CONNECT provides support and services to Alberta's Northern communities (North of Highway 16).CONNECT offers support to clients with intellectual and developmental disabilities (ID / D) and mental illness, their caregivers, and service providers. The CONNECT Community Support Team is a partnership between Alberta Health Services and the Persons with Developmental Disabilities (PDD) Program.

Services include:
  • assessments
  • education and awareness
  • supporting service providers during times of crisis
  • supporting clients as they move from the hospital to the community
  • making strategies to avoid the need for a critical response
  • planning, testing, and doing interventions
  • helping clients access the services they need
  • building relationships between families, services, and service providers
  • promoting a culture of understanding and change
CONNECT is one of 5 Provincial Community Support Teams providing support to people with intellectual and developmental disabilities (ID / D) and mental illness. CONNECT provides support and services to Alberta's Northern communities (North of Highway 16).CONNECT offers support to clients with intellectual and developmental disabilities (ID / D) and mental illness, their caregivers, and service providers. The CONNECT Community Support Team is a partnership between Alberta Health Services and the Persons with Developmental Disabilities (PDD) Program.

Services include:
  • assessments
  • education and awareness
  • supporting service providers during times of crisis
  • supporting clients as they move from the hospital to the community
  • making strategies to avoid the need for a critical response
  • planning, testing, and doing interventions
  • helping clients access the services they need
  • building relationships between families, services, and service providers
  • promoting a culture of understanding and change
ELIGIBILITY REQUIREMENTS
Part A - Complex Service Needs Criteria* (does the client meet this minimum consult criteria?)
  • Eligible for services from the PDD program
  • Pose a significant risk, and/or are destructive to themselves, others or property & require intensive services
  • Have/have had, a history of one or more of the diagnoses or life experiences noted in the Complex Needs
Criteria:
  • Mental health disorder
  • Terminations from other social support services
  • Specialized treatment for psychiatric and/or behavioral issues
  • Multi-system involvement (example Corrections, Health, Human Services etc.)
  • Incarceration(s) or criminal justice involvement
  • Chronic substance abuse/dependency problems
Part B - Current PDD Services involvements*
  • PDD & the service provider/funds administrator have utilized all available standard resources and these have not been successful in managing the individuals behaviors of concern. Support staff continue to struggle with how to best support the individual to meet their outcomes.
  • The PDD program has also offered additional resources that have been known to support individuals with complex service needs and this has been deemed ineffective by Disability Service Coordinator
    • Access to specialized training, such as:
      • crisis intervention;
      • functional assessment;
      • risk assessment;
      • behavioral approaches; and/or
      • training on the specific strategies and techniques to be used with the Individual to address the issue(s) or behavior(s) of concern
      • Risk management; and
      • Behavioral support planning.
      • Funding for respite services that provide a break for primary, non-paid, and paid caregivers on a temporary basis
      • Funding for short-term specialized supports, such as behavioral and professional consultative services
Part A - Complex Service Needs Criteria* (does the client meet this minimum consult criteria?)
  • Eligible for services from the PDD program
  • Pose a significant risk, and/or are destructive to themselves, others or property & require intensive services
  • Have/have had, a history of one or more of the diagnoses or life experiences noted in the Complex Needs
Criteria:
  • Mental health disorder
  • Terminations from other social support services
  • Specialized treatment for psychiatric and/or behavioral issues
  • Multi-system involvement (example Corrections, Health, Human Services etc.)
  • Incarceration(s) or criminal justice involvement
  • Chronic substance abuse/dependency problems
Part B - Current PDD Services involvements*
  • PDD & the service provider/funds administrator have utilized all available standard resources and these have not been successful in managing the individuals behaviors of concern. Support staff continue to struggle with how to best support the individual to meet their outcomes.
  • The PDD program has also offered additional resources that have been known to support individuals with complex service needs and this has been deemed ineffective by Disability Service Coordinator
    • Access to specialized training, such as:
      • crisis intervention;
      • functional assessment;
      • risk assessment;
      • behavioral approaches; and/or
      • training on the specific strategies and techniques to be used with the Individual to address the issue(s) or behavior(s) of concern
      • Risk management; and
      • Behavioral support planning.
      • Funding for respite services that provide a break for primary, non-paid, and paid caregivers on a temporary basis
      • Funding for short-term specialized supports, such as behavioral and professional consultative services
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals are accepted ONLY from PDD Direct Service Coordinators.  Complete the referral form and email (connectcst@ahs.ca) it to the service using the contact information in this profile.
The referral source can request a meeting or provide a referral indicating URGENT in the email subject.
Referrals are accepted ONLY from PDD Direct Service Coordinators.  Complete the referral form and email (connectcst@ahs.ca) it to the service using the contact information in this profile.
The referral source can request a meeting or provide a referral indicating URGENT in the email subject.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type GRP ACB AMH CONNECT in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type GRP ACB AMH CONNECT in the “To Department” section and complete order.
ADDITIONAL SERVICE DETAILS
The referral source is interviewed and provided with written confirmation of referral and referral decision.
The referral source is interviewed and provided with written confirmation of referral and referral decision.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 2 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 7 days.
 
PHONE
780-833-4323
REFERRAL PHONE
587-748-0166
REFERRAL FAX
780-538-5256
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Behavioral concern
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PDD Outcomes Plan
 
Within 12 months
Psychoeducational assessment
 
Greater than 12 months
Wellness Support
 
Greater than 12 months
Support with behaviors of concern
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Behavioral concern
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PDD Outcomes Plan
 
Within 12 months
Psychoeducational assessment
 
Greater than 12 months
Wellness Support
 
Greater than 12 months
Risk of homelessness due to behavioral concerns
+-
High risk of harm to others
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PDD Outcomes Plan
 
Within 12 months
Psychoeducational assessment
 
Greater than 12 months
Wellness Support
 
Greater than 12 months
Risk of significant harm or death to self or others
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 24 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 24 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
Description:
Closed weekends and statuatory holidays.
   
 
ADDRESS
#300
9728 101 Avenue
Grande Prairie Alberta
T8V 5B6
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Not appliable, appointments are in a virtual setting.
Not appliable, appointments are in a virtual setting.
 
PHONE
780-833-4323
 
PARKING INSTRUCTIONS
There is no parking instructions available for this site
There is no parking instructions available for this site
 
EMAIL
connectcst@ahs.ca
WEBSITE
https://www.albertahealthservices.ca/info/page9213.aspx
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments only - Zoom, Teams and/or telephone.
Virtual appointments only - Zoom, Teams and/or telephone.
 
PARKING MAP
There is no parking map available for this site
There is no parking map available for this site
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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