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Wellness Travel Team   at
Cold Lake Area Office
Specialty: Addiction and Mental Health
Connect Care Department: COL CLAO AMH TRAVEL TEAM
Estimated time to routine appointment: Not Available
Alberta Health Services - North Zone
SERVICE DESCRIPTION
Offers 24/7 residential care for people with complex medical needs.Offers housing and support for adults with a wide range of health issues.

Services may include:
  • on site care services by HCA, LPN and RN/RPN 24/7
  • rehabilitation to support healthy aging
  • social work
  • nutritious meals and snacks (changes for special needs can be made)
  • weekly room cleaning
  • care management followed by physician &/or nurse practitioner.
  • some sites have the ability to have secure households
Visit the Alberta Health Services Continuing Care website for more information.
Offers 24/7 residential care for people with complex medical needs.Offers housing and support for adults with a wide range of health issues.

Services may include:
  • on site care services by HCA, LPN and RN/RPN 24/7
  • rehabilitation to support healthy aging
  • social work
  • nutritious meals and snacks (changes for special needs can be made)
  • weekly room cleaning
  • care management followed by physician &/or nurse practitioner.
  • some sites have the ability to have secure households
Visit the Alberta Health Services Continuing Care website for more information.
ELIGIBILITY REQUIREMENTS
COMMUNICATION PROCESS
  • Referral receipt to referring source within 1 days.
  • Wait list status update every 7 days.
  • Appointment outcome to referral source within 7 days.
 
REFERRAL FORM
LINKED SPECIALISTS
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Please contact this service if you need to cancel or reschedule your appointment.
Please contact this service if you need to cancel or reschedule your appointment.
 
HOURS OF OPERATION
Monday: 9:00 am - 4:00 pm
Tuesday: 9:30 am - 3:30 pm
Wednesday: 9:00 am - 4:00 pm
Thursday:
Friday: 9:30 am - 3:30 pm
Description:
   
 
ADDRESS

Elizabeth and Fishing Lake Metis Settlement


5013 51 Street
Cold Lake Alberta
T9M 1P3
PATIENT APPOINTMENT INSTRUCTIONS
24-48 Hours before your appointment you will receive a call to conform your appointment details. If there are any changes in your demographics, address, location, (this includes buzzer or suite number and parking) please notify the staff member on the phone of any changes.
At the appointment, if possible please have your Alberta Health Card available or a valid piece of ID.
24-48 Hours before your appointment you will receive a call to conform your appointment details. If there are any changes in your demographics, address, location, (this includes buzzer or suite number and parking) please notify the staff member on the phone of any changes.
At the appointment, if possible please have your Alberta Health Card available or a valid piece of ID.
 
DIRECTIONS
Not applicable
Not applicable
 
PHONE
780-201-5471
780-594-7556
FAX
780-594-2144
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
Not applicable
Not applicable
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V7.2