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This healthcare service has 1 current healthcare service locations.
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Pediatric Care Coordination   at
Chinook Regional Hospital
Specialty: Pediatrics
Connect Care Department: LET CRH PED CARE COORDINATION
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - South Zone
SERVICE DESCRIPTION
Provide family centered support for children with complex or chronic medical concerns as they navigate the health care system.Resources for Families:
  • Provide support as family adjusts to/manages child's diagnosis, prognosis or changing health status
  • Help families develop skills and strategies to manage/organize their child's care
  • Connect to appropriate resources, supports and funding
  • Coordinate team members, care provision and appointments
  • Education regarding health care system, health conditions and care
  • Anticipatory guidance regarding health condition or treatments
Resources for Health Care Providers: (with or without client referrals)
  • Provide information about pediatric supports and processes in the South West Zone
  • Consult and problem solve unique pediatric situations
  • Provide support and connection to pediatric resources for care providers
Potential referrals could include (but are not limited to)
  • Discharge with ongoing medical needs after lengthy admission
  • Family moving in or out of the zone / province / country
  • Palliative or life limiting conditions
  • Significant medical needs, a large multidisciplinary team between multiple centers
  • Family is experiencing barriers that impact their ability to manage their child's health care
  • Prenatal referral for fetus with complex or palliative diagnosis
Provide family centered support for children with complex or chronic medical concerns as they navigate the health care system.Resources for Families:
  • Provide support as family adjusts to/manages child's diagnosis, prognosis or changing health status
  • Help families develop skills and strategies to manage/organize their child's care
  • Connect to appropriate resources, supports and funding
  • Coordinate team members, care provision and appointments
  • Education regarding health care system, health conditions and care
  • Anticipatory guidance regarding health condition or treatments
Resources for Health Care Providers: (with or without client referrals)
  • Provide information about pediatric supports and processes in the South West Zone
  • Consult and problem solve unique pediatric situations
  • Provide support and connection to pediatric resources for care providers
Potential referrals could include (but are not limited to)
  • Discharge with ongoing medical needs after lengthy admission
  • Family moving in or out of the zone / province / country
  • Palliative or life limiting conditions
  • Significant medical needs, a large multidisciplinary team between multiple centers
  • Family is experiencing barriers that impact their ability to manage their child's health care
  • Prenatal referral for fetus with complex or palliative diagnosis
ELIGIBILITY REQUIREMENTS
  • Medical condition with support needs that are primarily medical (exclusion- support needs are primarily behavioral, mental health, or developmental)
  • The expectation of the referral is for coordination, navigation, education, and/or support, not hands-on nursing care
  • Parent/guardian is aware and agreeable to referral
  • Under 18 or adult with antenatal diagnosis of the fetus
  • Medical condition with support needs that are primarily medical (exclusion- support needs are primarily behavioral, mental health, or developmental)
  • The expectation of the referral is for coordination, navigation, education, and/or support, not hands-on nursing care
  • Parent/guardian is aware and agreeable to referral
  • Under 18 or adult with antenatal diagnosis of the fetus
REFERRAL SUBMISSION INSTRUCTIONS
Follow these steps before sending a referral. Incomplete referrals may be returned or declined.
  1. In the referral please include:
    • Goals and expectations of case management involvement
    • Patient name and demographics, including parent/guardian information
    • Diagnosis, including relevant details of situation and current issues/concerns
  2. Read the Service Description and Eligibility Requirements to ensure your patient is appropriate for this service.
  3. Please call to discuss if uncertain of appropriateness of referral.
    Please call program to discuss if this referral is urgent.
  4. Read the Referral Guidelines table below to find the reason why you are referring to this service.
    Click the (+) on the Referral Guidelines table below to ensure you the applicable required information and investigations to accompany the referral before submission. Review the applicable referral processes below and follow the instructions to submit the referral.
Follow these steps before sending a referral. Incomplete referrals may be returned or declined.
  1. In the referral please include:
    • Goals and expectations of case management involvement
    • Patient name and demographics, including parent/guardian information
    • Diagnosis, including relevant details of situation and current issues/concerns
  2. Read the Service Description and Eligibility Requirements to ensure your patient is appropriate for this service.
  3. Please call to discuss if uncertain of appropriateness of referral.
    Please call program to discuss if this referral is urgent.
  4. Read the Referral Guidelines table below to find the reason why you are referring to this service.
    Click the (+) on the Referral Guidelines table below to ensure you the applicable required information and investigations to accompany the referral before submission. Review the applicable referral processes below and follow the instructions to submit the referral.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax or call the service using the contact information in this profile.
Complete the referral form and fax or call the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Pediatrics, type LET CRH PED CARE COORDINATION in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Pediatrics, type LET CRH PED CARE COORDINATION in the “To Department” section and complete order.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Appointment outcome to referral source within 7 days.
 
PHONE
403-388-6509
FAX
403-388-6268
REFERRAL PHONE
403-388-6509
REFERRAL FAX
403-388-6268
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Discharge to home
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Diagnosis
 
Within 1 month
Under care of team
 
Within 1 month
Assistance with discharge planning after long or complex admission. 
Connect Care inpatient: Consult Pediatric Care Coordination Nurse 
+-
History of palliative care consultation
< 1 Week
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Diagnosis
 
Within 1 month
Under care of team
 
Within 1 month
Coordination of care for family centered continuity of pediatric palliative care services and care teams through life limiting or end of life care.
+-
Support for parent
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Consent for Referral
 
Within 1 month
Diagnosis
 
Within 1 month
Identifying goals
 
Within 1 month
Assist family organize medical information and care. Connect with resourses and supports. Address barriers to care.
+-
Support system education, guidance, and counseling
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Consent for Referral
 
Within 1 month
Diagnosis
 
Within 1 month
Identifying goals
 
Within 1 month
Provide support and assistance to family to educate support people such as caregivers or school support staff.
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Child will be discharged after a prolonged period of no contact, dependent on the situation. However, after initial referral, family or team member with family consent may contact program to reactivate as new needs arise.
Child will be discharged after a prolonged period of no contact, dependent on the situation. However, after initial referral, family or team member with family consent may contact program to reactivate as new needs arise.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Closed weekends and holidays.
   
 
ADDRESS
960 19 Street S
Lethbridge Alberta
T1J 1W5
PATIENT APPOINTMENT INSTRUCTIONS
Visits can occur during inpatient admissions, at our Chinook Regional Hospital office, in the community, at home, over the phone or virtually, depending on the location and needs of the family.
Visits can occur during inpatient admissions, at our Chinook Regional Hospital office, in the community, at home, over the phone or virtually, depending on the location and needs of the family.
 
DIRECTIONS
Dependant on Location of visit.
Dependant on Location of visit.
 
PHONE
403-388-6509
 
PARKING INSTRUCTIONS
Dependent on location of visit.
Dependent on location of visit.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual visits are available.
Virtual visits are available.
 
PARKING MAP
There is no parking map for this service
There is no parking map for this service
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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