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This healthcare service has 2 current healthcare service locations.
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Pelvic Health Physiotherapy   at
Duggan Mall
Specialty: Physical Therapy
Connect Care Department: CAM DM PELVIC HEALTH CL
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Central Zone
SERVICE DESCRIPTION
Publicly funded single-discipline physiotherapy services for female adult clients with mild to moderate urinary incontinence, fecal / bowel incontinence, pelvic organ prolapse, or pelvic pain issues.Clients will receive a thorough internal and external evaluation by a pelvic health physiotherapist to determine the cause of their symptoms:
  • be provided with individualized treatment programs to manage their condition
  • be provided with education regarding the anatomy, physiology, and pathophysiology of pelvic health conditions
  • be advised on self-management strategies to improve or control symptoms and prevent recurrence
Publicly funded single-discipline physiotherapy services for female adult clients with mild to moderate urinary incontinence, fecal / bowel incontinence, pelvic organ prolapse, or pelvic pain issues.Clients will receive a thorough internal and external evaluation by a pelvic health physiotherapist to determine the cause of their symptoms:
  • be provided with individualized treatment programs to manage their condition
  • be provided with education regarding the anatomy, physiology, and pathophysiology of pelvic health conditions
  • be advised on self-management strategies to improve or control symptoms and prevent recurrence
ELIGIBILITY REQUIREMENTS
Albertans ≥18 years of age with stress, urge or mixed urinary incontinence, pelvic organ prolapse or fecal incontinence.
Albertans ≥18 years of age with stress, urge or mixed urinary incontinence, pelvic organ prolapse or fecal incontinence.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Physicians can provide a requisition to patients and patients can contact directly for an appointment or can complete the referral form and send it to the service using the contact information in this profile.
Patients can contact directly.
If urgent, please indicate when referring if this is to be considered urgent.
Physicians can provide a requisition to patients and patients can contact directly for an appointment or can complete the referral form and send it to the service using the contact information in this profile.
Patients can contact directly.
If urgent, please indicate when referring if this is to be considered urgent.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Physical Therapy, type CAM DM PELVIC HEALTH CL in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Physical Therapy, type CAM DM PELVIC HEALTH CL in the “To Department” section and complete order. 
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 7 days.
 
PHONE
1-780-608-8683
FAX
1-780-608-8693
REFERRAL PHONE
780-608-8683
REFERRAL FAX
780-608-8693
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Bowel incontinence
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mixed incontinence
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Pelvic organ prolapse
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Urge incontinence of urine
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Urinary incontinence
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If a client is unable to attend a scheduled appointment please contact the clinic with at least 24 hours notice. If there is a pattern of inconsistent attendance at scheduled appointments (2 missed) the client will be discharged from the service.
If a client is unable to attend a scheduled appointment please contact the clinic with at least 24 hours notice. If there is a pattern of inconsistent attendance at scheduled appointments (2 missed) the client will be discharged from the service.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
   
 
ADDRESS
Suite #1B - CRP Clinic inside Duggan Mall
6601 48 Avenue
Camrose Alberta
T4V 3G8
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Enter Medical Clinic at Duggan Mall main doors. Proceed through clinic waiting area. CRP/MSK clinic is on the right across from the imaging department
Enter Medical Clinic at Duggan Mall main doors. Proceed through clinic waiting area. CRP/MSK clinic is on the right across from the imaging department
 
PHONE
1-780-608-8683
 
PARKING INSTRUCTIONS
Free parking available at the mall.
Free parking available at the mall.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Not available.
Not available.
 
PARKING MAP
There is currently no parking map available for this location.
There is currently no parking map available for this location.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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