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This healthcare service has 1 current healthcare service locations.
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Outpatient COVID Treatment Program   at
Alberta Wide
Specialty: Teletriage
Connect Care Department: AHS PROV HL OCTP
Estimated time to routine appointment: Not Available
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
The service is available to residents of Canada currently in Alberta with mild to moderate COVID infections.This outpatient service prevents hospitalization and adverse outcomes of mild to moderate COVID infection in at risk populations, including:
  • transplant recipients
  • people who are immunocompromised
Treatments include:
  • Paxlovid
  • Remdesevir
Patients will receive treatment in the zone they live in, travel may be required.
The service is available to residents of Canada currently in Alberta with mild to moderate COVID infections.This outpatient service prevents hospitalization and adverse outcomes of mild to moderate COVID infection in at risk populations, including:
  • transplant recipients
  • people who are immunocompromised
Treatments include:
  • Paxlovid
  • Remdesevir
Patients will receive treatment in the zone they live in, travel may be required.
ELIGIBILITY REQUIREMENTS
Criteria: Age 18 or older AND Immunocompromised*
  • Severe immunosuppression, such as:
    • recipient of solid organ transplant
    • treatment for a malignant hematologic condition
    • bone marrow-, stem cell transplant-, or transplant-related immunosuppressant use
    • receipt of an anti-CD20 drugs or B-cell depleting drugs (such as rituximab) in the past 2 years
    • Severe primary immunodeficiencies
  • Moderate immunosuppression, such as:
    • treatment for cancer, including solid tumors
    • treatment with significantly immunosuppressing drugs (e.g., a biologic in the past 3 months, oral immune-suppressing medication in the past months, oral steroid [20 mg/day of prednisone equivalent taken on an ongoing basis] in the past month, or immune-suppressing infusion or injection in the past 3 months).
    • advanced HIV infection (treated or untreated)
    • moderate primary immunodeficiencies
    • renal conditions (i.e., hemodialysis, peritoneal dialysis, glomerulonephritis and dispensing of a steroid, eGFR < 15 mL/min/1.73 m2)
*Immunocompromised patients under 18 years of age should consult with their specialist for consideration of treatment.
Criteria: Age 18 or older AND Immunocompromised*
  • Severe immunosuppression, such as:
    • recipient of solid organ transplant
    • treatment for a malignant hematologic condition
    • bone marrow-, stem cell transplant-, or transplant-related immunosuppressant use
    • receipt of an anti-CD20 drugs or B-cell depleting drugs (such as rituximab) in the past 2 years
    • Severe primary immunodeficiencies
  • Moderate immunosuppression, such as:
    • treatment for cancer, including solid tumors
    • treatment with significantly immunosuppressing drugs (e.g., a biologic in the past 3 months, oral immune-suppressing medication in the past months, oral steroid [20 mg/day of prednisone equivalent taken on an ongoing basis] in the past month, or immune-suppressing infusion or injection in the past 3 months).
    • advanced HIV infection (treated or untreated)
    • moderate primary immunodeficiencies
    • renal conditions (i.e., hemodialysis, peritoneal dialysis, glomerulonephritis and dispensing of a steroid, eGFR < 15 mL/min/1.73 m2)
*Immunocompromised patients under 18 years of age should consult with their specialist for consideration of treatment.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Referral to the OCTP line will be followed up with a call to the patient by an RN/LPN to complete the eligibility prescreening. Treatment will be ordered by the program physician. Patients may be required to travel to receive Remdesivir infusions. Patients must have a Positive Rapid or PCR Test to be eligible
All referrals are treated as urgent.
Complete the referral form and fax it to the service using the contact information in this profile.
Referral to the OCTP line will be followed up with a call to the patient by an RN/LPN to complete the eligibility prescreening. Treatment will be ordered by the program physician. Patients may be required to travel to receive Remdesivir infusions. Patients must have a Positive Rapid or PCR Test to be eligible
All referrals are treated as urgent.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Health Link, type AHS PROV HL OCTP in the “To Department” section and complete order.
All referrals are treated as urgent.
Connect Care users: If Remdesivir infusion is initiated in an emergency department for a COVID Positive Immunocompromised or Transplant patient.  To request completion of the 3 dose series of Remdesivir, Emergency Department providers need to complete the Ambulatory Referral to Health Link in “Orders”,
  • “To Department” section enter AHS PROV HL OCTP CLINICAL SUPPORT
  • “What community program are you referring to?” select Outpatient COVID Treatment Program (OCTP)
and complete order.

Referral requests will be actioned within 2 hours of being received.
Send an Internal Referral using the Ambulatory Referral Order to Health Link, type AHS PROV HL OCTP in the “To Department” section and complete order.
All referrals are treated as urgent.
Connect Care users: If Remdesivir infusion is initiated in an emergency department for a COVID Positive Immunocompromised or Transplant patient.  To request completion of the 3 dose series of Remdesivir, Emergency Department providers need to complete the Ambulatory Referral to Health Link in “Orders”,
  • “To Department” section enter AHS PROV HL OCTP CLINICAL SUPPORT
  • “What community program are you referring to?” select Outpatient COVID Treatment Program (OCTP)
and complete order.

Referral requests will be actioned within 2 hours of being received.
REFERRAL PROCESS - FOR SELF-REFERRAL
Patient can self-refer and call the service using the contact information in this profile.
Patient can self-refer and call the service using the contact information in this profile.
ADDITIONAL SERVICE DETAILS
Learn more about Outpatient Treatment for COVID-19

Patient must have a Positive PCR or Rapid test
be 18+ yrs of age,
be day 0-7 of symptom onset date, treatment will not be provided if greater than 7 days form symptoms developing. All callers are prescreened for eligibility
Learn more about Outpatient Treatment for COVID-19

Patient must have a Positive PCR or Rapid test
be 18+ yrs of age,
be day 0-7 of symptom onset date, treatment will not be provided if greater than 7 days form symptoms developing. All callers are prescreened for eligibility
COMMUNICATION PROCESS
  • Referral receipt to referring source within 1 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 1 days.
  • Wait list status update every 1 days.
  • Appointment outcome to referral source within 1 days.
 
PHONE
1-844-343-0971
REFERRAL PHONE
844-343-0971
REFERRAL FAX
403-943-6700
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
COVID-19
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PCR or Rapid Test for COVID
 
Current
Currently Symptomatic with COVID-19 symptoms. Patient must be over 18 years of age, and is day 0-7 of Symptom Onset. 
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
 
HOURS OF OPERATION
Monday: 8:00 am - 10:00 pm
Tuesday: 8:00 am - 10:00 pm
Wednesday: 8:00 am - 10:00 pm
Thursday: 8:00 am - 10:00 pm
Friday: 8:00 am - 10:00 pm
Saturday: 8:00 am - 10:00 pm
Sunday: 8:00 am - 10:00 pm
   
 
ADDRESS

Alberta
T5K 2B6
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Bring your Alberta health care card and a piece of government issued photo ID.
 
DIRECTIONS
Directions will be provided if eligible for treatment, travel may be required depending on zone
Directions will be provided if eligible for treatment, travel may be required depending on zone
 
PHONE
1-844-343-0971
 
PARKING INSTRUCTIONS
To be provided if eligible for treatment.
To be provided if eligible for treatment.
 
EMAIL
WEBSITE
https://www.albertahealthservices.ca/topics/Page17753.aspx
VIRTUAL APPOINTMENT INFORMATION
You will be contacted within 24 hours by the physician once determined eligible on prescreening
You will be contacted within 24 hours by the physician once determined eligible on prescreening
 
PARKING MAP
Not applicable
Not applicable
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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