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This healthcare service has 1 current healthcare service locations.
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Alberta Virtual Pain Program   at
Alberta Wide
Specialty: Pain Medicine
Connect Care Department: AHS PROV PAIN PROGRAM
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
A virtual education treatment program for people in Alberta experiencing persistent pain longer than 3 months.For patients looking to better understand their pain, connect with others living with pain, and seeking strategies on managing pain beyond the use of medications. An interactive program led by health providers, with access to a variety of program offerings and post-completion follow-up for up to 1 year. This program offers:
  • Group-based program featuring two 1-hour sessions over Zoom each week for 6 weeks (virtual group education and self-management program)
  • A patient-led and module-based online treatment program (self-led education and self-management program)
  • Additional workshops, webinars, and group sessions focused on specific topics areas, all available online over Zoom
  • Opportunity to connect with others living with pain
This program doesn’t offer:
  • diagnosis
  • medical intervention
  • one on one care
  • prescription advice or renewals
A virtual education treatment program for people in Alberta experiencing persistent pain longer than 3 months.For patients looking to better understand their pain, connect with others living with pain, and seeking strategies on managing pain beyond the use of medications. An interactive program led by health providers, with access to a variety of program offerings and post-completion follow-up for up to 1 year. This program offers:
  • Group-based program featuring two 1-hour sessions over Zoom each week for 6 weeks (virtual group education and self-management program)
  • A patient-led and module-based online treatment program (self-led education and self-management program)
  • Additional workshops, webinars, and group sessions focused on specific topics areas, all available online over Zoom
  • Opportunity to connect with others living with pain
This program doesn’t offer:
  • diagnosis
  • medical intervention
  • one on one care
  • prescription advice or renewals
ELIGIBILITY REQUIREMENTS
  • Age 18+
  • Living with persistent pain (pain for > 3+ months); formal diagnosis not required
  • Lives in Alberta
  • Comfortable understanding English or has someone who could help them when attending a group session
  • Has access to a smart phone, device or computer with internet
  • Has a place that is quiet and safe to be while attending group session
  • Not currently attending another chronic pain program (fine if they're on a wait list elsewhere, or have participated in another program previously)
  • Age 18+
  • Living with persistent pain (pain for > 3+ months); formal diagnosis not required
  • Lives in Alberta
  • Comfortable understanding English or has someone who could help them when attending a group session
  • Has access to a smart phone, device or computer with internet
  • Has a place that is quiet and safe to be while attending group session
  • Not currently attending another chronic pain program (fine if they're on a wait list elsewhere, or have participated in another program previously)
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information on this profile.
Complete the referral form and fax it to the service using the contact information on this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Pain Medicine, type AHS PROV PAIN PROGRAM in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Pain Medicine, type AHS PROV PAIN PROGRAM in the “To Department” section and complete order.
REFERRAL PROCESS - FOR SELF-REFERRAL
Self-referrals by patient accepted via Phone by Health Link at 1-877-719-7707
Self-referrals by patient accepted via Phone by Health Link at 1-877-719-7707
ADDITIONAL SERVICE DETAILS
6 week online group-based program via Zoom, two 1-hr group sessions/wk led by clinical facilitators and peer support workers. Periodic peer support follow-up and additional workshops and group sessions available for 12 months post-completion. Online self-led option also available. All program offerings focused on non-pharmacologic pain management. Will not offer diagnosis, medical intervention, 1:1 care, or prescription advice or renewals.
6 week online group-based program via Zoom, two 1-hr group sessions/wk led by clinical facilitators and peer support workers. Periodic peer support follow-up and additional workshops and group sessions available for 12 months post-completion. Online self-led option also available. All program offerings focused on non-pharmacologic pain management. Will not offer diagnosis, medical intervention, 1:1 care, or prescription advice or renewals.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 2 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 5 days.
 
TOLL FREE PHONE
1-877-719-7707
REFERRAL PHONE
1-877-719-7707
REFERRAL FAX
403-943-0020
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Chronic pain
N/A
 
N/A
Patient would benefit from Chronic Pain education and learning self-management strategies.
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Patients may notify of absences, cancellation, or reschedule by emailing: Healthlink.AlbertaVirtualPainProgram@primarycarealberta.ca
First session mandatory and absence will result in rescheduling for future session
Patients may notify of absences, cancellation, or reschedule by emailing: Healthlink.AlbertaVirtualPainProgram@primarycarealberta.ca
First session mandatory and absence will result in rescheduling for future session
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
The toll-free phone line is available 24 / 7 to leave a message. Clinicians will monitor the voicemail 8:00 AM to 4:15 PM Monday through Friday, excluding statutory holidays. 
   
 
ADDRESS

Alberta
T5K 2B6
PATIENT APPOINTMENT INSTRUCTIONS
  • Access to a smart phone, device or computer with internet
  • A place that is quiet and safe to be while attending group session
  • Access to a smart phone, device or computer with internet
  • A place that is quiet and safe to be while attending group session
 
DIRECTIONS
Zoom appt details to be shared with patients upon program registration
Zoom appt details to be shared with patients upon program registration
 
PHONE
TOLL FREE PHONE
1-877-719-7707
 
PARKING INSTRUCTIONS
N/A
N/A
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Appointments group-based via Zoom. Program intake/screening via phone. Email for patient info sharing.
Appointments group-based via Zoom. Program intake/screening via phone. Email for patient info sharing.
 
PARKING MAP
N/A
N/A
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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