Back to search results
This healthcare service has 1 current healthcare service locations.
Email Profile Link
Rural Pediatric Allied Health Central Access and Triage   at
Calgary Zone and Area
Central Access Healthcare Service
Connect Care Specialty: Pediatric Rehabilitation
Connect Care Department: CALGARY ZONE RURAL PED AH CAT
Alberta Health Services - Calgary Zone
CENTRAL ACCESS SERVICES
This central access service provides a single point of entry for children and youth 0 - 18 years requiring occupational therapist, physiotherapist, speech-language pathologist, and social worker (navigation) services to rural communities in the Calgary Zone. This service is only responsible for receiving, triaging and scheduling appointment for OT, PT, SLP and SW referrals. All appointments will take place to the linked service at location on this profile. 
This central access service provides a single point of entry for children and youth 0 - 18 years requiring occupational therapist, physiotherapist, speech-language pathologist, and social worker (navigation) services to rural communities in the Calgary Zone. This service is only responsible for receiving, triaging and scheduling appointment for OT, PT, SLP and SW referrals. All appointments will take place to the linked service at location on this profile. 
ROUTINE REFERRAL PROCESS
This program accepts referrals from parents, legal guardians, physicians, & other healthcare professionals (with parent consent).

To initiate a referral :
• Connect Care users: Please use the Ambulatory Referral Order and select CALGARY ZONE RURAL PED AH CAT as a "referred to" department
• Non-Connect Care users: Please contact the program's central intake:

Please note that while we offer access to all community pediatric services (OT, PT, SLP, SW), some sites are limited with which disciplines offer on-site, in person visits. All 4 disciplines/therapies are available on-site at these locations:

Only SLP services are offered on-site at these following locations:
  • Banff only as SLP services on-site (1 day per week)
  • Claresholm only as SLP services on-site (1 day per month)
  • High River only as SLP services on-site (2 days per week)
OT, PT, SW services are provided at other locations or virtually.
This program accepts referrals from parents, legal guardians, physicians, & other healthcare professionals (with parent consent).

To initiate a referral :
• Connect Care users: Please use the Ambulatory Referral Order and select CALGARY ZONE RURAL PED AH CAT as a "referred to" department
• Non-Connect Care users: Please contact the program's central intake:

Please note that while we offer access to all community pediatric services (OT, PT, SLP, SW), some sites are limited with which disciplines offer on-site, in person visits. All 4 disciplines/therapies are available on-site at these locations:

Only SLP services are offered on-site at these following locations:
  • Banff only as SLP services on-site (1 day per week)
  • Claresholm only as SLP services on-site (1 day per month)
  • High River only as SLP services on-site (2 days per week)
OT, PT, SW services are provided at other locations or virtually.
URGENT REFERRAL PROCESS
Direct patients to an urgent care centre if they are experiencing unexpected, but non-life-threatening health concern, illness or injury that require same day/evening treatment. Patients can call Heath Link by dialing 8-1-1 for nurse advice and health information. If an urgent consult is required, providers can call RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.”
Direct patients to an urgent care centre if they are experiencing unexpected, but non-life-threatening health concern, illness or injury that require same day/evening treatment. Patients can call Heath Link by dialing 8-1-1 for nurse advice and health information. If an urgent consult is required, providers can call RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.”
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life-threatening conditions should immediately phone 9-1-1. If an emergency consult is required, providers can call RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life-threatening conditions should immediately phone 9-1-1. If an emergency consult is required, providers can call RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
ELIGIBILITY REQUIREMENTS
  • Occupational Therapy, Physiotherapy, Speech & Language Therapy, and Social Work (navigation) services
  • 0-5 years: a broad range of developmental services are offered.
  • 6-18 years: services are available when a child/youth has a significant change in their condition, or due to an injury, medical intervention, surgery or illness. 
  • Children and youth may not be eligible for some services if they are receiving supports through Alberta Education or Family Support for Children with Disabilities (FSCD).
  • Occupational Therapy, Physiotherapy, Speech & Language Therapy, and Social Work (navigation) services
  • 0-5 years: a broad range of developmental services are offered.
  • 6-18 years: services are available when a child/youth has a significant change in their condition, or due to an injury, medical intervention, surgery or illness. 
  • Children and youth may not be eligible for some services if they are receiving supports through Alberta Education or Family Support for Children with Disabilities (FSCD).
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
 
CENTRAL ACCESS REFERRAL PHONE
403-995-2638
CENTRAL ACCESS REFERRAL FAX
403-995-2639
REFERRAL FORMS
CENTRAL ACCESS LINKED SERVICES:
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Occupational therapy
Past medical history
 
Within 1 month
+-
Physiotherapy
Past medical history
 
Within 1 month
+-
Speech therapy
Past medical history
 
Within 1 month


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

About Us
Terms of Use
Privacy Statement
Disclaimer
ARD Partners
Search Tips
Back to top
FAQ
Contact Us
V5.0