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This healthcare service has 1 current healthcare service locations.
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Covenant Health Palliative Institute   at
Edmonton Zone and Area
Specialty: Palliative Medicine
Estimated time to routine appointment: Not Available
Covenant Health
SERVICE DESCRIPTION
The Covenant Health Palliative Institute has resources and tools available for the public to increase understanding of palliative care, think about planning ahead, talk about death and dying, and build supportive communities.Serious illness and death impact the lives of all Albertans and their loved ones. The following resources can help Albertans face these experiences. Find these tools and more at our Website.

Plan Ahead Toolkit: A resource for developing and facilitating public education on health, financial and estate planning.

My Wishes Alberta: A workbook to help people identify and share what is most important to them about their life, health, and personal care.

Understanding Palliative Care: An interactive online module that explains what palliative care is and the kinds of support it offers, incorporating the voices of three Albertans who have personally benefited from palliative care.

PalliLearn: A series of four courses to help people develop the knowledge and skills to plan ahead and to be a supportive friend and neighbour through sickness, death and dying and grief.

Death Cafe: Resources to promote and support the facilitation of Death Cafes, events where people gather to talk openly about death and dying.
The Covenant Health Palliative Institute has resources and tools available for the public to increase understanding of palliative care, think about planning ahead, talk about death and dying, and build supportive communities.Serious illness and death impact the lives of all Albertans and their loved ones. The following resources can help Albertans face these experiences. Find these tools and more at our Website.

Plan Ahead Toolkit: A resource for developing and facilitating public education on health, financial and estate planning.

My Wishes Alberta: A workbook to help people identify and share what is most important to them about their life, health, and personal care.

Understanding Palliative Care: An interactive online module that explains what palliative care is and the kinds of support it offers, incorporating the voices of three Albertans who have personally benefited from palliative care.

PalliLearn: A series of four courses to help people develop the knowledge and skills to plan ahead and to be a supportive friend and neighbour through sickness, death and dying and grief.

Death Cafe: Resources to promote and support the facilitation of Death Cafes, events where people gather to talk openly about death and dying.
ELIGIBILITY REQUIREMENTS
Covenant Health Palliative Institute's resources and tools are appropriate for all Albertans regardless of age, diagnosis, symptoms or other considerations. Patients recently diagnosed with a serious illness might be looking for more information about palliative care and advance care planning but the information can also be publicly accessed at any time.
Covenant Health Palliative Institute's resources and tools are appropriate for all Albertans regardless of age, diagnosis, symptoms or other considerations. Patients recently diagnosed with a serious illness might be looking for more information about palliative care and advance care planning but the information can also be publicly accessed at any time.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer by calling the service directly using the contact information in this profile.
Clients can self-refer by calling the service directly using the contact information in this profile.
ADDITIONAL SERVICE DETAILS
Serious illness and death impact the lives of all Albertans. The Covenant Health Palliative Institute offers free resources and education to help Albertans face these experiences by planning ahead, learning about palliative care, building supportive communities, and talking about death and dying. Visit CompassionateAlberta.ca to learn more.
Serious illness and death impact the lives of all Albertans. The Covenant Health Palliative Institute offers free resources and education to help Albertans face these experiences by planning ahead, learning about palliative care, building supportive communities, and talking about death and dying. Visit CompassionateAlberta.ca to learn more.
 
PHONE
780-735-9637
REFERRAL PHONE
780-735-9637
REFERRAL FORM
Referral Form is not required
Referral Form is not required
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Palliative care
Not applicable
 
N/A
Any patient can self-refer if they wish to increase their understanding of palliative care or advance care planning. 
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
 
HOURS OF OPERATION
Operates 24/7:
 
ADDRESS

Edmonton
Alberta
T5B 0C2
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
 
PHONE
780-735-9637
 
PARKING INSTRUCTIONS
 
EMAIL
palliative.institute@covenanthealth.ca
WEBSITE
https://covenanthealth.ca/about/centres-and-institutes/palliative-institute
https://covenanthealth.ca/about/centres-and-institutes/palliative-institute/compassionate-alberta
VIRTUAL APPOINTMENT INFORMATION
All of the resources and tools can be accessed online through this website.
All of the resources and tools can be accessed online through this website.
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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