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This healthcare service has 1 current healthcare service locations.
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Emergency Information 
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Step Up Step Down   at
Sheldon Kennedy Centre of Excellence - Red Deer Polytechnic
Specialty: Addiction and Mental Health
Connect Care Department: RED COE AMH OP STEP UP DOWN
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Central Zone
SERVICE DESCRIPTION
Step Up Step Down (SUSD) is a voluntary program that provides youth and their families/caregivers with intensive treatment and community support to assist reintegration into home, school, and community.SUSD is a Recovery Alberta program supporting youth aged 13-17 who have significant mental health and/or addiction concerns. They are engaged in care from a clinician in the community and they need additional support.

The program includes a high level or caregiver participation to help youth succeed at home, in school and in their community.

There are two streams for this program; Live-in treatment and Intensive outpatient.

Live-in treatment: Youth live onsite in a safe and therapeutic environment. Program staff support youth and family while they work towards their treatment goals. Considered a family treatment program, SUSD requires the active involvement of at least one family member or caregiver. Typical stay is approximately 3 months.

Intensive outpatient program: Youth will continue to live at home while additional programs and supports are provided to the client and their caregivers. Includes group sessions and psycho-educational programming for both youth and family/caregivers. Program length may vary but will typically last 8 weeks.

Drop in groups: Virtual group sessions and psycho-educational programming are provided for both youth and family. Does not require full application package, however a clinician referral is still necessary.
Step Up Step Down (SUSD) is a voluntary program that provides youth and their families/caregivers with intensive treatment and community support to assist reintegration into home, school, and community.SUSD is a Recovery Alberta program supporting youth aged 13-17 who have significant mental health and/or addiction concerns. They are engaged in care from a clinician in the community and they need additional support.

The program includes a high level or caregiver participation to help youth succeed at home, in school and in their community.

There are two streams for this program; Live-in treatment and Intensive outpatient.

Live-in treatment: Youth live onsite in a safe and therapeutic environment. Program staff support youth and family while they work towards their treatment goals. Considered a family treatment program, SUSD requires the active involvement of at least one family member or caregiver. Typical stay is approximately 3 months.

Intensive outpatient program: Youth will continue to live at home while additional programs and supports are provided to the client and their caregivers. Includes group sessions and psycho-educational programming for both youth and family/caregivers. Program length may vary but will typically last 8 weeks.

Drop in groups: Virtual group sessions and psycho-educational programming are provided for both youth and family. Does not require full application package, however a clinician referral is still necessary.
ELIGIBILITY REQUIREMENTS
Ages 13 - 17
Must be working with a Clinician (Mental Health Therapist, Family Doctor, Psychologist, Private Therapist etc.) 
Has complex or multiple mental health diagnoses.
Engaged family or caregiver to participate in treatment.
Voluntary program which requires consent from both youth and family/caregiver.
Ages 13 - 17
Must be working with a Clinician (Mental Health Therapist, Family Doctor, Psychologist, Private Therapist etc.) 
Has complex or multiple mental health diagnoses.
Engaged family or caregiver to participate in treatment.
Voluntary program which requires consent from both youth and family/caregiver.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type RED COE AMH OP STEP UP DOWN in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type RED COE AMH OP STEP UP DOWN in the “To Department” section and complete order. 
COMMUNICATION PROCESS
  • Referral receipt to referring source within 10 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 14 days.
 
PHONE
403-340-5274
REFERRAL PHONE
403-340-5274
REFERRAL FAX
403-341-9387
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Anxiety
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Depression
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Family problems
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mental health disorder
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mental health treatment
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Not applicable
Not applicable
 
HOURS OF OPERATION
Operates 24/7:
 
ADDRESS
70 College Circle
Red Deer Alberta
T4R 0V4
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Directions will be provided with appointment details
Directions will be provided with appointment details
 
PHONE
403-340-5274
 
PARKING INSTRUCTIONS
Parking is available on site.
Parking is available on site.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Zoom appointments are available.
Zoom appointments are available.
 
PARKING MAP
There is currently no parking map available
There is currently no parking map available
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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