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This healthcare service has 1 current healthcare service locations.
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Oral Maxillofacial Surgery Centralized Access - Facilitated Access to Specialized Treatment (FAST)   at
North Zone and Area
Central Access Healthcare Service
Specialty: Oral Surgery
Estimated time to routine appointment: Not Available
Alberta Health Services - North Zone
CENTRAL ACCESS SERVICES
Referrals for Oral Maxillofacial Surgery in the North Zone are accepted through the Facilitated Access to Specialized Treatment (FAST) centralized access program. The program improves patient access to specialty care by centralizing referral intake, ensuring referrals are complete, and distributing referrals to specialists. Referring providers can choose a next-available surgeon with the shortest waitlist; a specific surgeon, clinic, or site; or an out-of-zone provider.
Referrals for Oral Maxillofacial Surgery in the North Zone are accepted through the Facilitated Access to Specialized Treatment (FAST) centralized access program. The program improves patient access to specialty care by centralizing referral intake, ensuring referrals are complete, and distributing referrals to specialists. Referring providers can choose a next-available surgeon with the shortest waitlist; a specific surgeon, clinic, or site; or an out-of-zone provider.
ELIGIBILITY REQUIREMENTS
Review reasons for referral table below for eligibility requirements.
Review reasons for referral table below for eligibility requirements.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form or letter and fax it to the service using the contact information in this profile.  Please include the mandatory information listed in the Otolaryngology Adult Referral Pathway.
OR
Submit referral via Alberta Netcare eReferral – see Quick Reference Guide for details.
Complete the referral form or letter and fax it to the service using the contact information in this profile.  Please include the mandatory information listed in the Otolaryngology Adult Referral Pathway.
OR
Submit referral via Alberta Netcare eReferral – see Quick Reference Guide for details.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
ADDITIONAL SERVICE DETAILS
Learn more about FAST at ahs.ca/FAST.
Learn more about FAST at ahs.ca/FAST.
 
CENTRAL ACCESS REFERRAL PHONE
1-833-553-3278 ext 1
CENTRAL ACCESS REFERRAL FAX
1-833-627-7025
REFERRAL FORMS
PATHWAYS
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
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Cleft palate
N/A
 
N/A
  • Send referral to North Zone FAST Team.
  • Some treatments may not be covered through Alberta Health Care Insurance (i.e., dental fees)
+-
Facial deformity
N/A
 
N/A
  • Send referral to North Zone FAST Team.
  • CT Facial Bones if available.
  • Some treatments may not be covered through Alberta Health Care Insurance (i.e., dental fees)
+-
Obstructive sleep apnea
Sleep Study showing moderate to severe findings
 
N/A
Obstructive Sleep Apnea - for surgical consideration.
+-
Oral lesion
N/A
 
N/A
Suspected Benign Mouth And Jaw Lesions 
  • Send referral to North Zone FAST Team.
  • Any suspicion of cancer, go to the Suspected Head and Neck Cancer section of the pathway: Provincial Head & Neck Cancer Diagnosis & Referral Pathway. 
  • If available, Clinical photo (Clinical photos can be submitted via eReferral on Netcare. Encrypted clinical photos can also be emailed to FAST using AHS email or encrypted email at ABFAST.North@ahs.ca.
  • Some treatments may not be covered through Alberta Health Care Insurance (i.e., dental fees).
+-
Oral maxillofacial surgery consultation
N/A
 
N/A
Consult For Oral Maxillofacial Surgery
Send referral to North Zone FAST Team.
Some treatments may not be covered through Alberta Health Care Insurance (i.e., dental fees).
+-
Suspected head and neck cancer
N/A
 
N/A
Suspected Head and Neck Cancer
Oral persistent mass or ulcer
  • All other suspected head and neck cancer conditions, refer to Provincial Head & Neck Cancer Diagnosis & Referral Pathway. Please follow this pathway PRIOR to sending in a referral. Refer when patient has physical exam finding(s) and/or symptom(s) that have lasted longer than 3 weeks despite management; or the patient has prior suspicious imaging. Note: for confirmed oral lesion,
    refer immediately.
  • Send referral to North Zone FAST Team.
  • If available, CT neck ordered with contrast (indicate ordered in referral letter) but do not delay referral while waiting for CT scan.
  • If available, clinical photo (Clinical photos can be submitted via eReferral on Netcare. Encrypted clinical photos can also be emailed to FAST using AHS email or encrypted email at ABFAST.North@ahs.ca
  • Some treatments may not be covered through Alberta Health Care Insurance (i.e., dental fees).
+-
Temporomandibular joint-pain-dysfunction syndrome
MRI ordered (MRI TMJ open and closed mouth views)
 
N/A
Chronic TMJ Pain (>3 Months)


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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